From performance issues, to low merit pay increases, and personality clashes - every company has a set of sticky situations that must be addressed with clear communication. When the subject of discussion is unpleasant or personal, that's no easy task.

How often do you or your managers face employee situations, which require uncomfortable conversations? Could you use some advice on how to deal with these situations in the best way possible?

In this webinar, Stacey Carroll, MBA, SPHR breaks down the key elements of a difficult conversation, so that you can carefully resolve problems step-by-step, while maintaining high productivity and morale among your staff. In this one hour presentation, you'll learn how to:
•Prepare for the Conversation - Establish a communication framework for hosting the discussion, and gather important information beforehand.
•Conduct the Meeting - Get tips on approaching and phrasing the issue so that the employee understands and can respond constructively - plus four example scripts to address common tough conversations.
•Create a Post-Meeting Plan of Action - Ensure your message is understood and end with clear expectations on how to correct the problem moving forward.
This webinar is approved for 1.0 credits towards HRCI re-certification and 1.5 credits towards CHRP re-certification.