0 after 1 voteTags: instant, messaging, recruiting
Dan,
When you're using IM, you have to do it in context with your audience. Is your audience using IM? Are they comfortable chatting with you?
It won't ever be a HUGE Win, but like all the tools, it depends on how you market it. One problem is a lot of people have different clients, so picking one doesn't work as well as picking a unified system like Meebo. Second, you have to catch people who already are on IM, so spending time in groups online matters, which is different than simply leaving a signup on IM.
People have resistance to trying something new - are you driving them to the IM? Are you writing about it on a blog? Do you have a landing page where you describe why IM works and what they can expect?
And once you get them, how do you speak to them? IM has its own language - do you know it?
Just some thoughts. IM works, but only in concert with an overall marketing strategy.
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