Aloha Marcano
12102 Caminito Campana, San Diego CA. 92128
858-784-1332
alohamarcano@yahoo.com
OBJECTIVE

• Dedicated and experienced multi-unit manager with a strong team oriented work ethic and the ability to build lasting client relationships, willing to relocate, seeking high level management position where I can apply skills and continue to grow within the company.

PROFILE

• Experienced in human resources, operations management, sales, budget development, staffing, cost control, suppliers, international travel, visual merchandising, marketing, and property management.
• Adept in communicating effectively with customers, vendors, and staff; Able to motivate employees to their maximum potential in a team - oriented environment.
• Exceptional organizational and planning skills: highly adaptable; enjoys new challenges.
• Successfully worked for many different retailers and shopping center developer including: Westfield, Cartier International, Ann Taylor, Ann Taylor Loft, Banana Republic, GAP, Baby Gap and Gymboree.

EXPERIENCE

Westfield, LLC.
ASSISTANT GENERAL MANAGER – CENTER MANAGEMENT
San Diego, CA (August 2007 – Present)

Summary
• Transferred as an AGM from a General Manager position within the company, in order to work at a key property with over 150 stores that has the largest redevelopment project in the Westfield pipe-line.

Essential Duties and Responsibilities
• Ensured the Accounts Receivables for the property are up to date and balanced.
• Responsible for the timely delivery of reports such as: sales, legal, Business Outlook.
• Worked with several of the departments such as Marketing, Specialty Leasing, and Accounting in order to ensure that they are able to set and meet their own goals.
• Ensured that Customer Service issues were addressed either by the center of the retailer.
• Participated in Budgets, CAP EX Projects and assisted with specific areas such as Operations, Marketing, and Specialty Leasing.
• Worked with onsite Security in order to ensure that the level of communication and follow up were always at the highest in regards to any incidents at the center.
• Assisted in interviewing & hiring candidates for positions including: Operations Manager, Property Accountant, receptionist, concierge, and Specialty Leasing Manager.
• Successfully communicated with all retailers in order to learn their thoughts on the business and to assist in driving their sales to ensure center sales goal growth.
Westfield, LLC.
GENERAL MANAGER – AIRPORT RETAIL
Miami International Airport, Miami, FL (2004-2007)

Summary
• Responsible for the overall management, direction and coordination of the airport retail program. Location concepts included newsstands, food and beverage, apparel, jewelry & accessories, electronics, sundries and toy stores. Examples of tenants in the program are: Brookstone, Dunkin Donuts, Borders and Ron Jon. I was responsible for ensuring corporate objectives were achieved at the lowest cost consistent with corporate and Airport requirements. Also interacted with Airports or clients and their representatives to ensure their needs and objectives are satisfied.

Essential Duties and Responsibilities
• Ensured effective cost control and profitability for the program. Identified problem areas and proactively improved performance. Prepared annual operating budget.
• Responsible for successful sales for the program of over $50 million.
• Maintained communications in English and Spanish with tenants and client to improve performance. Hired, trained and supervised on-site management personnel. Set goals and objectives to evaluate performance
• Responsible for the collection of monthly receivables and issuing of payables.
• Contracted with outside vendors, prepared scope statements and obtained bids.
• Monitored contractors performance and ensured timely completion of projects.
• Evaluated the Airport retail program and executed a variety of improvements.
• Drafted and executed all Temporary Retail Leasing Agreements.
• Monitored on-site tenant construction for compliance with approved plans. Work proactively with tenant coordination and others to ensure minimal revenue loss from commencement dates.
• Oversaw and managed the marketing program of over $220K.
• Handled any tenant issues or questions in regards to their leases in order to insure leases were upheld.
• Represented my company in local community outreach programs and was an active member on the Miami Dade Aviation Department Marketing Committee, and the Greater Miami Convention and Visitors Bureau.

CARTIER VISUAL MERCHANDISING SUPERVISOR
Richemont Latin America & Caribbean, Miami, Fl (2002-2004)

Summary
• Prepared, trained and implement themes in over 200 boutiques and wholesale points of sales merchandising displays and seasonal theme decorations. Assumed purchasing and stock management responsibility for all visual merchandising consumable references. Supervised and coordinated the upkeep of wholesale point of sales and fixtures in conjunction with customers and vendors. Prepared and installed decorations and displays from blueprints or drawings for trade expositions, conferences, and other special events. I traveled extensively to over 200 points of sales in Latin America and Caribbean.

Essential Duties and Responsibilities
• Set-up of seasonal window themes in Latin America and Caribbean: direct responsibility for design of external boutique display themes. Coordinated boutique merchandisers, staff and storeowners.
• Followed up and initiated maintenance project for points of sales.
• Display set-up for wholesale network (USDF, Caribbean, and Central America): Set-up of new campaigns/wholesale network. Introduced new display material throughout along with working with local suppliers and carpenters to maintain costs.
• Performed training sessions for merchandisers (wholesale) POS on display and sales techniques in English and Spanish.
• Followed-up on display material availability, including ordering of all necessary elements and shipping to the point of sale.
• Display set-up (logistics) of special presentations and promotional events in countries such as Argentina, Aruba, Mexico, Chile, Grand Cayman, and St. Barth’s.
• Set up company sales in office venues and executed the event to resemble an actual Cartier store.
• Worked with bonded warehouses in order to ensure shipment of display materials and merchandise.

SENIOR ASSISTANT GENERAL MANAGER
Ann Taylor, Miami, Fl (1999 -2002)

Summary
• Successfully managed one of the top national high-end women’s retail stores in South Florida. Oversaw all aspects of business and assisted general manager. Additionally assisted in the opening of local stores in other areas and responsible for sales, conception of floor plan, visual displays, window dressing overall set up.

Essential Duties and Responsibilities
• Responsible for merchandising – establishing floor plans, setting up window displays and floor displays, adjusting windows and floors to seasons, local market trends and special events and to sales.
• Operations responsibilities including: analyzing sales trends; inventory control, developing action plans to correct focus areas; decreasing loss and increasing profit; ensured that daily operations were up to standards.
• Created new business through community involvement and active public relations programs.
• Oversaw all human resource activities such as: recruiting, hiring, training, development; reviews, appraisals and schedule management for a staff of 35. Trained service staff in customer service and in suggestive selling.
• Ensured that customer service was assured and up to standards.
• Oversaw sales goals for sales staff by analyzing daily/weekly/monthly/ yearly figures.
• Supervised the responsibilities of 3 other Assistant Managers.

EDUCATION
Florida International University, Miami, Florida: International Relations (1999)

SKILLS
• Fluent in English and Spanish.
• Proficient in Microsoft Word, Excel, and Power Point, Outlook
• JD Edwards E1, Crystal, New Business Objects, Alchemy and Realm
• Excellent team building skills
• Highly adaptable to social/cultural differences