First Post: The marcus evans 5th Annual Customer Experience Management & Retention Conference will be held from September 16-17, 2010 in San Francisco, CA. More than 20 Customer Experience, Care, Advocacy and Loyalty Leaders will share insights on the latest developments in the design of strategies being deployed to determine the proper key performance indicators for customer satisfaction. Hear from your peers first hand on how to understand customer expectations and increasing operational…See More

First post for the discussion: In challenging times for business, today’s leaders must be inclusive and build an environment of trust within their organizations while also being an agent of change to lead the company forward. Kimberly Thompson, Director North America Brands & Leadership, Whirlpool, is a speaker at the marcus evans Talent Planning & Leadership Development Conference taking place in Chicago on 30-31 August, 2010. Here she addresses some central issues surrounding talent…See More

First post: Deborah Peirce, Director, Global Talent Management, Baxter Healthcare Corporation, is a speaker at the marcus evans 6th Annual Talent Planning and Leadership Development Conference taking place on 30-31 August in Chicago. She outlines the critical role of talent management in supporting a growth trajectory in today’s business environment. What are the top talent management challenges for businesses today? I think the field has developed some excellent processes that the business…See More