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You have made the decision to hire a new Customer Service Director.
You know this appointment will make, or, break the success of your differentiated brand experience. Your new Director will be entrusted to design, define, develop, lead and deliver your enterprise-wide Customer Experience strategy across a constantly evolving multi-channel environment.
You go through a thorough selection process. Hire what looks like a great individual. They had all the right experience, a…Continue
It is a big space theme this week; with the release of Star Wars, the Force Awakens and the first ‘official’ British Astronaut, Major Tim Peake to blast off to the International Space Station. Over 40 years ago, I doubt Tim Peake’s parents, or, George Lucas could dare dream what might become possible.…Continue
COMPETENT CUSTOMER CONTACT LEADERS ARE KEY TO DRIVE YOUR BUSINESS GROWTH
Some of TeamDJ have seen Horrible Bosses 2 in recent weeks, not the best film in the world, (in our humble opinions). Do not worry, we are not here to challenge Claudia Winkleman for the Film 2016 gig, but it did get us thinking of just how important it is for both business and employee at having respected, competent managers and leaders.…Continue