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What’s the most important characteristic in a CEO?
Korn Ferry, the world’s largest…Continue
In the mid-2000s, a key metric for customer service reps at Dell Computers was “handle time,” or the amount of time they would spend on the phone with a customer. The concept was it would encourage customer service reps to handle problems quickly.
What happened, though,…Continue
Oregon coaches don’t believe in yelling at their players, leading some to wonder if they are insane. Credit: Ytoyoda, Wikipedia Commons
Monday night, Oregon lost college football’s national championship game to Ohio…Continue
What if I told you that 80 percent of a particular workforce thought they had a great understanding of what they were doing and what was expected of them. And…Continue