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Claudia Faust's Discussions
Wednesday Wisdom: When Candidate Experience is Customer Experience
2 Replies
Started this discussion. Last reply by Claudia Faust Oct 22.
it's ALL about the experience
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Recruiting is just easier when you're not doing stupid things.
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Latest Activity
Randy, I loved reading this post! The human brain is designed to categorize and rank things - so interviewing comes second nature to most of us. It's easy when we're on the "assessment" side of the equation, but your point is well taken that (even...
Charles, this is a great example of concierge service that costs nothing at all to implement. We did something similar at a previous company, where the candidate was greeted with a personalized packet of information that contained some literature ...
Claudia, excellent suggestions and fully agree with your comment that candidate experience should be analyzed separately from the recruitment experience.
In a previous company we got fantastic feedback from candidates by simply advising our recep...
Dear Claudia,
At our company, the customer is King. Every system is designed around a great customer experience, and lots of money is spent on understanding and anticipating their needs. At the same time, we struggle in recruiting to provide a si...
Profile Information
- Name:
- Claudia Faust
- City:
- Fort Lauderdale
- ZIP/Postal Code
- 33322
- State/Region (spell it out please, no abbreviations!):
- Florida
- Country:
- USA
- How do you introduce yourself to people you meet in business?
- In my day job, I’m the head of Products for Improved Experience. We build feedback software to help employers sustain competitive advantage in hiring and retention.
- Name someone you most admire
- Stephen Hawking (http://www.hawking.org.uk/home/hindex.html)
- Company or business name:
- Improved Experience
- Website:
- http://improvedexperience.com
- Online profile/Homepage
- http://www.linkedin.com/profile?viewProfile=&key=578744&trk...
- What kind of networking are you open to?
- Open networking, Referrals between friends
- Who referred you to RecruitingBlogs.com?
- Amitai Givertz
- Which combination best describes your professional profile?
- Corporate, Agency, Contract, Independent, Recruiter, Human Resources/staffing, Manager, Executive, Vendor/Consultant
- How many years have you been in the business?
- 10 - 14 years
- Which industries do you work in now?
- All Industries
- Which online communities do you actively participate in?
- Facebook, LinkedIn
- Which conferences do you plan to attend in the next year?
- ERE, Kennedy, Onrec, Recruiting Roadshow
- What recruiting tools can you not live without?
- LinkedIn, Zoom Info, Google, Skype, and GoTo Meeting. Yeah, I know those last two aren't regular recruiting tools, but I can't live without them in my business day!
- Which blogs would you recommend people read?
- My favorites change all the time. Recently I've been checking out:
http://www.recruitingblogs.com/profiles/blog/list?user=Sirona
http://blogversity.com/
And to keep my sense of recruiting humility intact:
http://lifewithrecruiters.blogspot.com/
Of course, we can't forget the shameless self-promotion:
http://improvedexperience.typepad.com
- What do you like best about RecruitingBlogs.com...
- Community. Connection. Dialog. Questions. Answers. Opinions. Laughter. Repeat.
- ...and what would you change and why?
- I would encourage more people to put a picture on their profiles. I recently attended a recruiting conference and recognized folks right away because I had previously viewed their pix on RBC. It really is all about community here.
Check out my profile on LinkedIn
Claudia Faust's Blog
Who's the Boss?
Dear Claudia,
My company just went through a series of layoffs, and in an unexpected turn of events I have been promoted to replace the manager of our small recruiting team. One of the remaining recruiters is really angry that I was given the promotion; she’s been with the company longer, and says she was being groomed for the job by our old boss (who was let go in the last round of layoffs). As you might imagine, between the layoffs and the politics our office is not a fun place to be at th… Continue
My company just went through a series of layoffs, and in an unexpected turn of events I have been promoted to replace the manager of our small recruiting team. One of the remaining recruiters is really angry that I was given the promotion; she’s been with the company longer, and says she was being groomed for the job by our old boss (who was let go in the last round of layoffs). As you might imagine, between the layoffs and the politics our office is not a fun place to be at th… Continue
Posted on March 25, 2009 at 7:16am —
When the Recruiter Becomes the Candidate
Dear Claudia,
I lost my job six months ago. I worked for the company for seven years, and never even once thought of working somewhere else because I loved it so much there. My network is sick of hearing from me; I’ve applied to every job I can find, have interviewed dozens of times, but I’m always the runner-up. I’m beginning to think of myself as a second tier candidate, but I don’t know what I should do differently. The worst part is that I feel so ashamed for not being able to fix this s… Continue
I lost my job six months ago. I worked for the company for seven years, and never even once thought of working somewhere else because I loved it so much there. My network is sick of hearing from me; I’ve applied to every job I can find, have interviewed dozens of times, but I’m always the runner-up. I’m beginning to think of myself as a second tier candidate, but I don’t know what I should do differently. The worst part is that I feel so ashamed for not being able to fix this s… Continue
Posted on March 18, 2009 at 8:06am —
The Quest
Dear Claudia,
I’m trying to sort something out and I’d like your thoughts about it. I’m a classic Type-A personality: I like to be in charge, and expect to succeed at everything I do. My family was pretty poor when I was growing up; my parents struggled to feed us kids, and lots of times we went without. As the oldest, I worked three jobs through high school and college to help out; it was difficult, but I graduated with honors, and eventually started working in a recruiting agency. I have b… Continue
I’m trying to sort something out and I’d like your thoughts about it. I’m a classic Type-A personality: I like to be in charge, and expect to succeed at everything I do. My family was pretty poor when I was growing up; my parents struggled to feed us kids, and lots of times we went without. As the oldest, I worked three jobs through high school and college to help out; it was difficult, but I graduated with honors, and eventually started working in a recruiting agency. I have b… Continue
Posted on March 11, 2009 at 12:30am —
Measurement and the Art of Recruiting
Dear Claudia,
Why do some managers insist on measuring everything in the recruiting process? I think that metrics can be demoralizing and can affect a person's way of doing things, sometimes making them less effective. If I know that I can get better results by following my gut instinct, I will do so. Perhaps I will make fewer calls than my cubicle-mate. Should I skew the results by following a prototype of the ideal search? Or should I do what is right?
Diana Luger
Dear Diana,
Your q… Continue
Why do some managers insist on measuring everything in the recruiting process? I think that metrics can be demoralizing and can affect a person's way of doing things, sometimes making them less effective. If I know that I can get better results by following my gut instinct, I will do so. Perhaps I will make fewer calls than my cubicle-mate. Should I skew the results by following a prototype of the ideal search? Or should I do what is right?
Diana Luger
Dear Diana,
Your q… Continue
Posted on March 4, 2009 at 7:54am —
If a Tree Falls in the Forest...
Dear Claudia,
A friend I went to college with has applied for a position at the company I work for. He's been out of work for a while and definitely has the skills to do the job, but there's a small problem: he lied about graduating and his degree on the resume. We don't verify education in the background check, and I really don't consider this to be a deal breaker; should I just let it slide?
Gatekeeper
Dear Gate Keeper,
I'm not sure I understand your question. Are you asking for ad… Continue
A friend I went to college with has applied for a position at the company I work for. He's been out of work for a while and definitely has the skills to do the job, but there's a small problem: he lied about graduating and his degree on the resume. We don't verify education in the background check, and I really don't consider this to be a deal breaker; should I just let it slide?
Gatekeeper
Dear Gate Keeper,
I'm not sure I understand your question. Are you asking for ad… Continue
Posted on February 25, 2009 at 1:12am —
Comment Wall (84 comments)
- At 4:57pm on September 23, 2009,
Deborah Herman said…
- Thanks for the invite to connect my friend!!
- At 12:27am on July 17, 2009,
Jahangir Alam said… - Thank you very much for your connect and regard , hope by communicate will be done best and good friend with you , Actually i find a job , for that I want your help , as posible from you , hope your kind consideration !!
- At 9:17am on March 17, 2009,
Stephen said… - About Levy's photo and my comment. Well, he DOES indeed speak Japanese....we hired him, lol. Just kidding of course...hope you are well. Happy St Patricks day Claudia.
- At 10:13am on March 13, 2009,
See_Jane_Recruit said… - Wow, no one has called me brilliant in a non-sarcastic tone! Thank you. I love your "Dear Claudia" posts! Keep 'em coming!
- At 6:36pm on January 26, 2009,
Sudip said… - Sure, can i have luck to work with your company?
- At 6:33pm on January 26, 2009,
Andynivas said…
- Hi Claudia.How are you.This is Andy from Sree Infotech,Irving,TX.We specialize in Database consulting services.Lokk forward to hear from you for networking.
- At 3:04pm on January 14, 2009,
graham loucks said… - Hey, hey!!!! So good to hear from you. Things are great. How goes it with your adventure?
G
- At 4:37pm on January 7, 2009,
Dan Nuroo said… - Hey Claudia, thanks for the invite.. look forward to networking and sharing knowledge, but most likely learning from you too. :)
Thanks
Dan
- At 4:30pm on December 27, 2008,
Susan Kang Nam said… - definitely sweet Claudia ;) back from NYC area.. and now in Boston..for a while.. for sure.. let's catch up early next week! ;) happy holidays! xoxo
- At 1:12pm on December 26, 2008,
Dr. Anthony Casas Jr. said… - Hi,
During this holiday season, I would like to take this opportunity to thank you for your continued partnership. It is business associates like you who make my job a pleasure and contribute to our success.
May your holidays, and new year, be filled with much joy, happiness and success. I look forward to working with you in 2009 and hope our association continues for years to come.
Happy Holidays!
Anthony
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