When I first heard those words, I was working on a project and made a typographical error. I corrected the issue, but instead of being recognized for fixing the mistake, I got yelled at. I was disciplined as if the typo had not been caught and the hypothetical "worst case scenario" had occurred. Confused and hurt, I asked for guidance. The advice that I received was "don't take it so personally - it's just business."

For a while, business became impersonal.…