Everybody has them. Every organization has them. As the global workplace we call them by many names. But when we refine them to their roots they are all quotas. Salesmen are told they have to sell so many units. The rank and file are told they must produce so many units per work shift. Customer service is told they must handle so many customer calls per hour. These are quotas. If it looks like a quota, acts like a quota or smells like a quota it is a quota. So that brings us to the basic…Continue
Added by Daniel T. Bloom on October 2, 2015 at 1:50pm — No Comments
You make a phone call to your credit card company and you get caught in the virtual whirlpool as the VM system takes you through all the options. One of the continuing recordings says “in order to serve you better please give us the reason for your call today.” You are in the office and a client calls and one of your colleagues answers the phone. After listening to the problem your colleague responds that she will have to transfer you to someone else because that is not her job. Even worse…Continue
Added by Daniel T. Bloom on September 25, 2015 at 11:40am — No Comments
As we discussed in the TLS Continuum Part 18: Changing Managers to Leaders, as managers/leaders in the new global; marketplace we have a new responsibility added to our workload. This new responsibility is to both educate and train our human capital assets so that the organization can move forward.
Wait a minute are they not the same term?
Talk to many in and outside of academia and they will tell you when we educate someone, we also train them. Others will tell…Continue
Added by Daniel T. Bloom on September 18, 2015 at 8:39pm — No Comments
On August 28, 1963, Dr. Martin Luther King delivered his iconic “ I have a Dream Speech.” Like Dr. King I too have a dream or more correctly a vision. While I am not referring to my four-year-old son as Dr. King did, I am referring to our global workplace. Let me paraphrase Dr. King’s speech and relate my vision or dream to you the reader.
I have a goal in my professional life to deliver a message. It is a message that will transform our business world to greater heights. Today…Continue
Added by Daniel T. Bloom on September 11, 2015 at 9:39am — No Comments
Throughout this TLS Continuum series I have tried to stress that in order for the TLS Continuum to be successful we need to create a new normal as far as corporate culture is concerned. This change applies to not only the organization as a whole but to the role of management as well.
Answer this quick question for me? What kind of manager are you? Are you that fierce tyrant or are you the manager who strives to make the organization grow? The answer to these questions is imbedded in…Continue
Added by Daniel T. Bloom on September 4, 2015 at 2:42pm — No Comments
I am consistently seeing the statistic that 75 percent of all process improvement efforts fail. Why such a high rate of failure? Part of the problem is the tendency for management to put off the start of the improvement efforts. The reasons for it run the gamut covering a wide spectrum.…Continue
Added by Daniel T. Bloom on August 22, 2015 at 3:00pm — No Comments
Acme Manufacturing is a proud firm that has been serving its customers for nearly a century but lately they have been experiencing some problems. Just yesterday their largest customer called the CEO of Acme and told them if the reliability of their products did not drastically improve, the customer was going to take their business elsewhere. The CEO immediately calls a management meeting and tells the department managers and HR if the human capital assets can’t do the job correctly…Continue
Added by Daniel T. Bloom on August 17, 2015 at 12:10pm — No Comments
In Part 13 of the TLS Continuum Blog series we talked about the necessity of getting out of the corner office in order for process improvement to take place. This sequel will present 10 strategic initiatives to aid you in that journey towards the new corporate culture.
Strategic Initiative #1: Visit a customer – Set aside one day a month to get out of the office and visit with your organization’s top clients. Begin a dialogue with them as to what they expect from your…Continue
Added by Daniel T. Bloom on August 7, 2015 at 11:01am — No Comments
It was our intent throughout the TLS Continuum Roadmap to lay out a clear path to reach where we are now. In addition as we proceed with this and the subsequent installments It is critical that we make sure we are on the same page at this juncture.
In the nine parts of the series we began by looking at the importance of values. I was concerned that to understand the roadmap it is was necessary to understand the role of organizational values in the process improvement efforts. Part 2…Continue
Added by Daniel T. Bloom on May 18, 2015 at 9:36am — No Comments
In order to understand how our organizational processes work In Part 4 of this TLS Continuum series I asked if you knew where you were going? To understand the response to the question the article guided you through the process of creating an eagle’s eye view of the organization called a process map. The purpose of the Process Map is to provide you with a picture of the steps…Continue
Added by Daniel T. Bloom on May 13, 2015 at 10:55am — No Comments
As organizations today we are faced with a major dilemma. We listen to government officials tell us that we really need to concentrate on turning out more individuals grounded in the STEM disciplines. But that push comes fraught with a major discord. Let me try and describe the dilemma in a real time example.
In our two-day seminar, on which this series is based, we used to ask the participants to complete Osterwald’s …Continue
Added by Daniel T. Bloom on March 10, 2015 at 9:37am — No Comments
There are great recruiters around the globe that are unrecognized both in industry and business. Their names you may have never heard, their titles differ, and their salary is not a measure of their success. Great recruiters are employed, unemployed, and underemployed. They are in development, yet to develop and developing others. However, they all have some greatness in them. Some have learned their craft through due diligence, others try a haphazard approach, and still others forge…Continue
Added by Susan Hand on February 5, 2015 at 3:58pm — No Comments
Dr. Tony Alessandra, the author of the book “The Platinum Rule” , suggests that the purpose of all businesses is to acquire and maintain customers. So how do we, as Tony suggests, acquire and maintain customers? We do so by listening to the voice of the customer as it relates to how we do business.
To begin with let me clarify what we mean by the term customer. Whether it is an internal customer in the…Continue
Added by Daniel T. Bloom on February 3, 2015 at 11:08am — No Comments
Whether you are just joining the series or have been reading this series from the beginning, we are essentially at the same point. From here on out in the series we have begun a very unique journey. I can provide you with the starting point but I cannot provide you with the end point. Further, if you choose this assignment there is no way to return to where you have been because that place in time no longer exists. So let’s begin.
I stated above that we were beginning a journey. Like…Continue
Added by Daniel T. Bloom on January 15, 2015 at 10:19am — No Comments
The third installment in the TLS Continuum series is devoted to discovering who really matters in the global workplace. It is the basis of an ongoing debate, sometimes a volatile one at that. The debate is on one hand talking about shareholders and on the other talking about stakeholders.
Added by Daniel T. Bloom on January 9, 2015 at 11:00am — No Comments
It feels like you have finally found the perfect employee: A well-rounded, relevant skill set, plenty of experience, and a personality and work ethic that appears to fit well within the team. You make the job offer, but from day one, something feels off. The new employee just doesn’t click with everyone else, and produces subpar work. Within a few months, you’re interviewing candidates for the position, yet again.…Continue
Added by Rob Morgan on December 9, 2014 at 10:58am — No Comments
What kind of manager are you? You really have only two options in today’s global workplace. The first one can be equated to the lion tamer in the circus. Is this a fair indication of your management style? If you still operate under the notion that your employees have a job to do. That they have a certain set way to do things and that each employee understands that their purpose is to follow in lack step your demands. As a manger, you firmly believe in command and control style of corporate…Continue
Added by Daniel T. Bloom on November 15, 2014 at 11:27am — No Comments
According to the Bureau of Labor Statistics September Employment Situation Summary, 248,000 jobs were added to the economy, the unemployment rate dropped .2 percentage points to 5.9%, and the number of unemployed persons decreased by 329,000. Compared to a year ago, the unemployment rate is down by 1.3%. Job growth in the US marks a 12-month average monthly gain of…Continue
Added by Ashley Zito Rowe on October 3, 2014 at 11:10am — No Comments
Business travel is simply a part of many of our professional lives. Whether you enjoy getting out of the state for a bit, or dread the time away, traveling today presents its stressors for everyone. HEC and Carlson Wagonlit did a pretty rad job of putting this infographic together by gender and professional level on the stresses of…Continue
As the war for talent amps up, recruiting gangs are popping up across the nation. Recruitment is beefing up by blurring the departmental lines and creating entire gangs dedicated to their efforts. Traditional recruitment efforts aren’t cutting it anymore and recruiters are getting serious about their attraction tools…Continue
Added by Raj Sheth on May 23, 2014 at 10:00am — No Comments