All Blog Posts Tagged 'Business' (92)

Can I Speak to You for a Moment? It’s a Sales Man Here

The moment an unknown number flashes on your mobile phone and your true caller application shows that it could be from a sales agency, you slam the phone down or pick it up and say you are busy. But from the sales man's perspective, he was just trying to do a simple appointment setting. Yes, this is what every sales executive does as a first step in order to generate leads and gain more leverage in their sales figures. But the act of setting an appointment is not…


Added by Morna Collins on November 24, 2015 at 12:39am — No Comments

6 Ways Reading Apps Matter to Employees

Stress at work keeping you awake at night? If you’re not getting enough sleep or generally find yourself in a sluggish frame of mind a lot of the times, you might want to consider giving yourself a break. That’s where reading apps handily come in:

Instant Access

According to The Huffington Post, reading is one way to help yourself relax. However, if you’ve got a busy schedule,…


Added by Rob Morgan on November 7, 2015 at 11:06am — No Comments

TLS Continuum Part 24: I want it and I want it now

A common misconception among many managers is that continuous process improvement will happen overnight. It just does not happen that way. The implementation of the TLS Continuum and continuous process improvement demands and even requires that we create a new corporate normal. This new normal creates a new corporate culture, which can be dramatically different from what your organization is accustomed to.

Our goal then must become looking at the entire organization and looking at…


Added by Daniel T. Bloom on October 30, 2015 at 2:51pm — No Comments

TLS Continuum Part 22: Management what were you thinking? the good and bad of quotas

Everybody has them. Every organization has them. As the global workplace we call them by many names. But when we refine them to their roots they are all quotas. Salesmen are told they have to sell so many units. The rank and file are told they must produce so many units per work shift. Customer service is told they must handle so many customer calls per hour. These are quotas. If it looks like a quota, acts like a quota or smells like a quota it is a quota. So that brings us to the basic…


Added by Daniel T. Bloom on October 2, 2015 at 1:50pm — No Comments

TLS Continuum Part 21: You are the bane of my existence so be gone out my world

You make a phone call to your credit card company and you get caught in the virtual whirlpool as the VM system takes you through all the options. One of the continuing recordings says “in order to serve you better please give us the reason for your call today.” You are in the office and a client calls and one of your colleagues answers the phone. After listening to the problem your colleague responds that she will have to transfer you to someone else because that is not her job. Even worse…


Added by Daniel T. Bloom on September 25, 2015 at 11:40am — No Comments

TLS Continuum Part 20: What is in it for Me?

As we discussed in the TLS Continuum Part 18: Changing Managers to Leaders, as managers/leaders in the new global; marketplace we have a new responsibility added to our workload. This new responsibility is to both educate and train our human capital assets so that the organization can move forward.


Wait a minute are they not the same term?

Talk to many in and outside of academia and they will tell you when we educate someone, we also train them. Others will tell…


Added by Daniel T. Bloom on September 18, 2015 at 8:39pm — No Comments

TLS Continuum Part 19: I have a dream

On August 28, 1963, Dr. Martin Luther King delivered his iconic “ I have a Dream Speech.” Like Dr. King I too have a dream or more correctly a vision. While I am not referring to my four-year-old son as Dr. King did, I am referring to our global workplace. Let me paraphrase Dr. King’s speech and relate my vision or dream to you the reader.

I have a goal in my professional life to deliver a message. It is a message that will transform our business world to greater heights. Today…


Added by Daniel T. Bloom on September 11, 2015 at 9:39am — No Comments

TLS Continuum Part 18: Change Managers to Leaders

Throughout this TLS Continuum series I have tried to stress that in order for the TLS Continuum to be successful we need to create a new normal as far as corporate culture is concerned. This change applies to not only the organization as a whole but to the role of management as well.

Answer this quick question for me? What kind of manager are you? Are you that fierce tyrant or are you the manager who strives to make the organization grow? The answer to these questions is imbedded in…


Added by Daniel T. Bloom on September 4, 2015 at 2:42pm — No Comments

TLS Continuum Part 16: Better Late Than Never

 I am consistently seeing the statistic that 75 percent of all process improvement efforts fail. Why such a high rate of failure? Part of the problem is the tendency for management to put off the start of the improvement efforts. The reasons for it run the gamut covering a wide spectrum.…


Added by Daniel T. Bloom on August 22, 2015 at 3:00pm — No Comments

TLS Continuum Part 15: Focus on the Process

 Acme Manufacturing is a proud firm that has been serving its customers for nearly a century but lately they have been experiencing some problems. Just yesterday their largest customer called the CEO of Acme and told them if the reliability of their products did not drastically improve, the customer was going to take their business elsewhere. The CEO immediately calls a management meeting and tells the department managers and HR if the human capital assets can’t do the job correctly…


Added by Daniel T. Bloom on August 17, 2015 at 12:10pm — No Comments

TLS Continuum Part 14: 10 Strategic Initiatives to Get you out of this place

In Part 13 of the TLS Continuum Blog series we talked about the necessity of getting out of the corner office in order for process improvement to take place. This sequel will present 10 strategic initiatives to aid you in that journey towards the new corporate culture.

Strategic Initiative #1: Visit a customer – Set aside one day a month to get out of the office and visit with your organization’s top clients. Begin a dialogue with them as to what they expect from your…


Added by Daniel T. Bloom on August 7, 2015 at 11:01am — No Comments

TLS Continuum Part 10: The Ultimate Goal

It was our intent throughout the TLS Continuum Roadmap to lay out a clear path to reach where we are now.  In addition as we proceed with this and the subsequent installments It is critical that we make sure we are on the same page at this juncture.

In the nine parts of the series we began by looking at the importance of values. I was concerned that to understand the roadmap it is was necessary to understand the role of organizational values in the process improvement efforts. Part 2…


Added by Daniel T. Bloom on May 18, 2015 at 9:36am — No Comments

TLS Continuum Part 9: Why are we doing that?

In order to understand how our organizational processes work In Part 4 of this TLS Continuum series I asked if you knew where you were going? To understand the response to the question the article guided you through the process of creating an eagle’s eye view of the organization called a process map. The purpose of the Process Map is to provide you with a picture of the steps…


Added by Daniel T. Bloom on May 13, 2015 at 10:55am — No Comments

TLS Continuum Part 7: What have we done?

As organizations today we are faced with a major dilemma. We listen to government officials tell us that we really need to concentrate on turning out more individuals grounded in the STEM disciplines. But that push comes fraught with a major discord. Let me try and describe the dilemma in a real time example.

In our two-day seminar, on which this series is based, we used to ask the participants to complete Osterwald’s …


Added by Daniel T. Bloom on March 10, 2015 at 9:37am — No Comments

Best Recruiters

There are great recruiters around the globe that are unrecognized both in industry and business.  Their names you may have never heard, their titles differ, and their salary is not a measure of their success.  Great recruiters are employed, unemployed, and underemployed.  They are in development, yet to develop and developing others.  However, they all have some greatness in them.  Some have learned their craft through due diligence, others try a haphazard approach, and still others forge…


Added by Susan Hand on February 5, 2015 at 3:58pm — No Comments

TLS Continuum Part 5: Darn it!! Why aren't you listening

Dr. Tony Alessandra, the author of the book “The Platinum Rule” , suggests that the purpose of all businesses is to acquire and maintain customers. So how do we, as Tony suggests, acquire and maintain customers? We do so by listening to the voice of the customer as it relates to how we do business.


To begin with let me clarify what we mean by the term customer. Whether it is an internal customer in the…


Added by Daniel T. Bloom on February 3, 2015 at 11:08am — No Comments

TLS Continuum Part 4: Do you know where you are going?

Whether you are just joining the series or have been reading this series from the beginning, we are essentially at the same point. From here on out in the series we have begun a very unique journey. I can provide you with the starting point but I cannot provide you with the end point. Further, if you choose this assignment there is no way to return to where you have been because that place in time no longer exists. So let’s begin.

I stated above that we were beginning a journey. Like…


Added by Daniel T. Bloom on January 15, 2015 at 10:19am — No Comments

Who Really Matters in the Global Workplace?

The third installment in the TLS Continuum series is devoted to discovering who really matters in the global workplace. It is the basis of an ongoing debate, sometimes a volatile one at that. The debate is on one hand talking about shareholders and on the other talking about stakeholders.



Added by Daniel T. Bloom on January 9, 2015 at 11:00am — No Comments

Do You Keep Making Bad Hires? It Could Be How You’re Interviewing

It feels like you have finally found the perfect employee: A well-rounded, relevant skill set, plenty of experience, and a personality and work ethic that appears to fit well within the team. You make the job offer, but from day one, something feels off. The new employee just doesn’t click with everyone else, and produces subpar work. Within a few months, you’re interviewing candidates for the position, yet again.…


Added by Rob Morgan on December 9, 2014 at 10:58am — No Comments

Try lending a hand rather than pointing a finger

What kind of manager are you? You really have only two options in today’s global workplace. The first one can be equated to the lion tamer in the circus. Is this a fair indication of your management style? If you still operate under the notion that your employees have a job to do. That they have a certain set way to do things and that each employee understands that their purpose is to follow in lack step your demands. As a manger, you firmly believe in command and control style of corporate…


Added by Daniel T. Bloom on November 15, 2014 at 11:27am — No Comments

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