We had an interesting scenario in our office the other day. A new-ish Consultant had a complaint from a candidate about not being contacted in what he perceived to be a timely manner. And perception is what it is all about. We throw around this word a lot but really it is the crux of what we do. In such an subjective job, although every Consultant is theoretically doing the same job, we are identifying different skills in our candidates and relating differently to each of… Continue
Added by Anna Hodges on June 29, 2010 at 5:39pm —
I flew United for the first time in a decade last week. It was a lesson in customer as well as candidate experience I won't forget anytime soon.
The customer service people were very nice. When I stepped up before boarding and told them I normally fly Continental- had in fact booked my ticket through Continental but my mileage (50-100k per year for the last decade) and status weren't highlighted on the ticket as they should be and then asked whether 1st class had all… Continue
Added by Gerry Crispin on June 13, 2010 at 5:30pm —
The Candidate Experience!!!…
Added by Dean Da Costa on April 21, 2010 at 10:05am —
Does your website expose a job search? Great, todays post is to challenge YOU!
What happens if you put a powerful large engine in a smart car?
Typically a bigger engine means faster car. The top of the range super cars have huge engines so surely we can copy this? We can shove one enormous engine into a little smart car to achieve the most Continue
wonderful driving experience? Well NO, we all realise that this wont
work! Something is going to break,…
Added by David Martin on April 13, 2010 at 5:00pm —
How to stop the "Man/Woman Over Board Syndrome!!"…
Added by Dean Da Costa on March 27, 2010 at 2:24am —
“I nearly bought one of their products a few weeks ago. I’m glad I didn’t. Won’t be considering buying one again”
So said a candidate to me last week about a company whose brand extends into the High Street. Did he have a bad experience? Bad customer service? Was he let down by faulty workmanship?
He was a rejected candidate
...he’d applied for a senior role, had 5 interviews including meeting most of the operating Board, giving a… Continue
Added by Mervyn Dinnen on March 24, 2010 at 7:23pm —
The Candidate Experience
The candidates experience is one of the most important parts of recruiting and staffing. You must remember the experience a candidate has interviewing(this includes phone interviews) will go a long way in determining whether the… Continue
Added by Dean Da Costa on March 23, 2010 at 11:42am —
This is a recent question I am seeing asked of my candidates. I see multiple ways of answering this and this appears to be a new twist on "What are your weaknesses?". What are your thoughts on the best response to this?
Added by Derek Wirgau on March 8, 2010 at 10:18am —
I love working as part of the Stopgap Group, not least because it’s a values driven business that places the welfare of its people and the quality of service given to clients and candidates at the very top of its priorities. Consultants have always been rewarded on feedback – since the day the business was launched 17 years ago – and we always look for consultants with who have compassion, a real interest in people and a… Continue
Added by Mervyn Dinnen on February 11, 2010 at 6:45pm —
We have just completed some research to find out what candidates find most frustrating in the current jobs market.
300 candidates gave their views on a number of scenarios in the current job market, and indicated whether they were satisfied or frustrated. We also asked them to grade their frustration…
The headline results are that the following had the highest percentages of ‘very frustrated’ or ‘quite frustrated’…
The overall lack of relevant job… Continue
Added by Mervyn Dinnen on January 28, 2010 at 6:12pm —
Every morning I stop on my way to the station to get a coffee…my Soya Latte is very much a part of my commute, even in summer! I have stopped for a couple of years at one particular coffee shop (Cafe Nero, for those in the UK) initially for their loyalty scheme which basically gives you every tenth coffee free – a free coffee every other Friday seemed like a good idea!
I say initially because they started charging extra for soya milk. Other coffee shops didn’t, but I stayed loyal.… Continue
Added by Mervyn Dinnen on January 20, 2010 at 7:28pm —
I have been investigating the job motivation area since I see a trend that has evolved since our last major recession in the 2000-2001 time frame. People are looking for jobs, applying for new roles, even leaving positions for uncertain futures during a time when positions are not as plentiful. Why is that? Why is their turnover when people are being laid off by the thousands? Why are the open chairs when unemployment is so high? Motivation and the keys to why people work are becoming of large… Continue
Added by Jason Monastra on April 14, 2009 at 10:24pm —
Is your organization ensuring a positive candidate experience?
Anyone who knows me professionally knows that I believe one of the most important aspects of any recruitment program is a positive candidate experience. For over 15 years I’ve watched both agency and corporate Recruiters act dismissive and even disrespectful towards candidates who may not be a fit for the req sitting in front of them despite the fact that the candidate who they do not move forward with can be their best… Continue
Added by Mike Astringer on March 9, 2009 at 11:32am —
People are running to and fro suspended in disbelief regarding the economic downturn and the announcement of ever increasing layoffs. Passions are at a high, and people are lucky to get a job is the general view all around. Does that leave no room for negotiation I was asked? If I get selected, can I still negotiate salary or are they simply going to select the next person out of the 100 applicants. What am I to do?
Lets talk about Jennifer.
Jennifer is a mid level systems… Continue
Added by Jason Monastra on February 4, 2009 at 2:51pm —
I am motivated to write this however will begin in saying that I pray my words do not lead anyone to believe I am not sensitive to what is going on in the country and the economic situation of people all over the world. However I write on the comments and expectations I see sewn throughout the conversations on the net about the changing government and the increase our new leadership will offer.
Let us be honest, if change happens - our government will have done little for our… Continue
Added by Jason Monastra on February 3, 2009 at 8:46am —
Resume Blasting is something that I have a strong opinion on - that is NEVER do it. It looks desperate, something that a less qualified candidate would do in a shotgun approach to offload their resume to as many sharks as possible. Does one really think that works? A recruiter or HR manager receives an email from one of the blasting services - something that is non personal and gives little attention to the person whose resume they are sending. Better yet…..the professional using the service… Continue
Added by Jason Monastra on January 26, 2009 at 9:33am —
Almost all applicant tracking solutions (ATS) offer a candidate based career portal. This allows candidates to browse through current positions at your company. One of the best components for attracting candidates back to your career portal is with the RSS feed. It is designed to allow visitors to receive information automatically about future positions as they become available.
This week’s tip is to try subscribing to the RSS feed. By doing so you will be able to:
Added by Jake Stupak on November 11, 2008 at 11:58am —
Despite the widespread availability of applicant tracking and resume management solutions, none of
them really solves the hiring problem for businesses. Almost all the solutions come with high price
tags, and are bloated with features like ERP integration and succession planning that are irrelevant to
alot of businesses, leaving them with no choice but to rely on informal methods to manage job applications.
In my opinion an applicant tracking system should:
Added by Farhan Ahmed on November 7, 2008 at 1:09am —
I have to make a confession. I often get so busy with my reqs, my candidates, and my interviews, that things I learned early on in recruitment and HR have slipped. Last week I took a breath and tried to put a framework together so that I could mentor others around my success in candidate experience and relationship building. I knew I was strong in a couple of areas, but I had never connected my enjoyment of building relationships and creating an experience for all my stakeholder, with the Cost… Continue
Added by Susan Hand on September 14, 2008 at 8:48pm —
Candidate Control is about as basic as you get with recruiting; right behind picking up the phone and dialing. But time and time again I see it as a best practice that is totally ignored. If you are going to recruit the top talent, you better be respected by that group and LISTEN to them.
Getting Roundkicked into Yesterday
This includes knowing what your candidate knows. I work on the corporate side, so if I tell you as an agency recruiter that I want to speak with a… Continue
Added by Kyle Smith on July 7, 2008 at 11:40am —