This blog post does not refer to the former government policy regarding sexual orientation in the military. Rather this refers to a vital part of the TLS Continuum and the voice of the customer. We can’t improve our processes without the input from our customers. However it does no good for you to ask the customer what keeps them up at night if you are not going to follow through on resolving those concerns.
Let me give you an example. We recently had a problem with our 43inch TV and…Continue
Added by Daniel T. Bloom on March 24, 2017 at 10:11pm — No Comments
Who is the greatest female tennis player of all-time?
Who belongs on the Mount Rushmore of…Continue
Added by Anthony E. Gyamfi on February 28, 2017 at 12:13pm — No Comments
If you watch the TV or read the newspaper over the past month you have seen a rash of incidents in which the new president says one thing and his cabinet members say something entirely different. This inconsistency of message leads to an inconsistent message to the employees of the government, our allies and more important to the customers of this country – its citizens. I hear many media pundits who lay out what this could mean for the country in the years to come. This is not a political…Continue
Added by Daniel T. Bloom on February 26, 2017 at 4:00pm — No Comments
When it comes to a recruiting strategy, the immediate direction companies turn to is job board advertisements, connecting with others via LinkedIn and talking to institutions like universities in the community.
And while that might be all your company needs to build a team, a little creativity to spice up your recruiting game is…Continue
Added by Maren Hogan on February 13, 2017 at 9:32am — No Comments
Let me begin with a few premises. Whether we are talking about our personal lives or your business workplace, everything we do is based on a process of some type. Each process is constructed of a series of steps, which lead us to the end result. The second premise is that although we would like everything to run…Continue
Added by Daniel T. Bloom on February 12, 2017 at 4:43pm — No Comments
When it comes to creating recruiting processes or making hiring decisions, I like to do my research. And in my normal fact-dependent fashion, I did a little refresher research before I got I began screening and interviewing this fall’s round of interns and onboard new talent at …Continue
I had made a commitment to you, the readers of this blog series to try and post a new segment every Friday. So far in 2017 I have gotten away from that to some degree and I promise to be better through the rest of the year.
At the end of Part 76 of the TLS Continuum Blog series, I stated that here is how my new lens looked at the situation. The best way to begin is to layout the time line that we are considering. My wife and I arrived at the emergency room at 11:45 PM on New Year’s…Continue
Added by Daniel T. Bloom on January 29, 2017 at 6:36pm — No Comments
As we enter a new year and we begin a new round of postings to the TLS Continuum blog series, I want to wish you and your families a very happy new year. Further if you are experiencing some humps in the life road, as I am, I hope they are short lived.
During our end of the year respite we saw both a Facebook post and a media posting that was very disturbing to me on several planes. George Washington University has joined a small number of ivy-league colleges who have determined that…Continue
Added by Daniel T. Bloom on January 13, 2017 at 3:41pm — No Comments
In part 66 of the TLS Continuum Series I discussed that the missing ingredient in process improvement was the buy in to the process by management. There is another critical element that we did not discussed in the earlier segment.
In reviewing the evaluations from a recent seminar presentation one…Continue
Added by Daniel T. Bloom on November 25, 2016 at 7:27pm — No Comments
Image courtesy of Pexels.com.
I despise generational assumptions and stereotypes. Most lack…Continue
Added by Michael Overell on November 2, 2016 at 3:00pm — No Comments
Think about your organization carefully and what do you see? Whether you are a manufacturing operation or a service organization you each have the same basis for the success or failure of your organization operation. That basis is a collection of processes that are unique to your individual corporate culture, visions and missions. The problem is how do you view those processes.
I am involved in the research for a new book devoted to making our educational institutions more places of…Continue
Added by Daniel T. Bloom on October 23, 2016 at 8:00am — No Comments
A couple of weeks ago I posed in the weekly blog whether you are transactional or transformation based. While I contended that the new climate we are in mandated that you shift your focus from being totally transactional focused to being transformational focused, the events of the past week tells me that to some degree we need to continue the transactional focus.
Whether your focus is the TLS Continuum and process improvement or being innovative in the development of relationships…Continue
Added by Daniel T. Bloom on October 14, 2016 at 1:10pm — No Comments
I had the opportunity last week to attend the monthly meeting of my local chapter of the Society for Human Resource Management, which covered a legislative update for its membership. I am from a family of lawyers so I understand they have a role to play. But every time I come away with the same feeling.
For over 30 years when I attend these it always seems to be the case of us against them. The lawyers tell us that we have to begin to develop strategies to combat the rash of…Continue
Added by Daniel T. Bloom on October 7, 2016 at 1:05pm — No Comments
If we look back in time, we find that whether you call it HR or personnel it has always it seems been our job to put out fires. It has always been our job to be the go to person when a problem needs to be resolved. That means that we respond to a given issue, at a given time, in a given space. This means that we are transactional in nature. Dictionary.com defines transactional as the process of carrying on or conducting (business, negotiations, activities etc.) to a conclusion or settlement.…Continue
Added by Daniel T. Bloom on September 30, 2016 at 11:30am — No Comments
ERE's SourceCon Anaheim was a stellar event. I arrived on a Tuesday Sept 20 - a day before the first kickoff networking Happy Hour on the Marriott Anaheim Patio. What was more than amazing was my Parent's time share through World-Mark By Wyndham Resort was less than a mile away from the venue adding to my luck…Continue
Added by Mike Rasmussen on September 24, 2016 at 1:30am — No Comments
The United States as a country is losing its way. Many global businesses are losing their way. The educational system is losing its way. This is not the prelude to some political office campaign. This is a fact of life. We have become accustomed to becoming in essence, a nation of robots. By the nature of this attitude we are condemning our organizations to a period of a lack of innovation and making our businesses great.
When we are brought into this world we learn by experimenting.…Continue
Added by Daniel T. Bloom on September 23, 2016 at 9:51am — No Comments
Commandment #1: Thou shalt become one with the customer/client internally or externally
Commandment #2: Thou shalt remember that the customer is the one that pays the bills
Commandment #3: Thou shalt become engaged in constant communications to all stakeholders
Commandment #4: Thou shalt never stop questioning everything
Commandment #5: Thou shalt never end the improvement process because you think that you solved the problem…Continue
Added by Daniel T. Bloom on September 15, 2016 at 8:03pm — No Comments
In this final installment in this four part series we have reached the step, which the TLS Continuum looks at the Six Sigma segment of the process. We have to this point looked at the problem, developed our metrics and the voice of the customer, and introduced potential solutions to the organization and the stakeholders. In this final stage we now roll out the solution to the entire organization and our customer database.
The intent of this stage is two fold. The first is that we…Continue
Added by Daniel T. Bloom on September 9, 2016 at 11:09am — No Comments
Each and every organization requires efficient human resource just to achieve even harder goals. Here we are going to discuss about the importance of human capital management. But first of all, this is must say that an expert professional is required to handle this issue. Human resource section is the backbone of this. But this is quite tough to bring transparency in this process and make this simple, even for the employees to follow their job track. This is one of the toughest jobs as each…Continue
Added by Angel Joana Hall on September 6, 2016 at 1:06am — No Comments
In last week’s blog I discussed the response to What if? What does our future organization look like to the marketplace? By doing this we have established the gap analysis between what the customer wants and what we are providing to them. In this next installment we look at the introduction of solutions to resolve the gap that resulted from the analysis. When we combine the design tools with the improve stage of the TLS Continuum, we discover a clear roadmap for showing the customer what we…Continue
Added by Daniel T. Bloom on September 2, 2016 at 2:03pm — No Comments