This blog post does not refer to the former government policy regarding sexual orientation in the military. Rather this refers to a vital part of the TLS Continuum and the voice of the customer. We can’t improve our processes without the input from our customers. However it does no good for you to ask the customer what keeps them up at night if you are not going to follow through on resolving those concerns.
Let me give you an example. We recently had a problem with our 43inch TV and…Continue
Added by Daniel T. Bloom on March 24, 2017 at 10:11pm — No Comments
If you watch the TV or read the newspaper over the past month you have seen a rash of incidents in which the new president says one thing and his cabinet members say something entirely different. This inconsistency of message leads to an inconsistent message to the employees of the government, our allies and more important to the customers of this country – its citizens. I hear many media pundits who lay out what this could mean for the country in the years to come. This is not a political…Continue
Added by Daniel T. Bloom on February 26, 2017 at 4:00pm — No Comments
Let me begin with a few premises. Whether we are talking about our personal lives or your business workplace, everything we do is based on a process of some type. Each process is constructed of a series of steps, which lead us to the end result. The second premise is that although we would like everything to run…Continue
Added by Daniel T. Bloom on February 12, 2017 at 4:43pm — No Comments
I had made a commitment to you, the readers of this blog series to try and post a new segment every Friday. So far in 2017 I have gotten away from that to some degree and I promise to be better through the rest of the year.
At the end of Part 76 of the TLS Continuum Blog series, I stated that here is how my new lens looked at the situation. The best way to begin is to layout the time line that we are considering. My wife and I arrived at the emergency room at 11:45 PM on New Year’s…Continue
Added by Daniel T. Bloom on January 29, 2017 at 6:36pm — No Comments
As we enter a new year and we begin a new round of postings to the TLS Continuum blog series, I want to wish you and your families a very happy new year. Further if you are experiencing some humps in the life road, as I am, I hope they are short lived.
During our end of the year respite we saw both a Facebook post and a media posting that was very disturbing to me on several planes. George Washington University has joined a small number of ivy-league colleges who have determined that…Continue
Added by Daniel T. Bloom on January 13, 2017 at 3:41pm — No Comments
In part 66 of the TLS Continuum Series I discussed that the missing ingredient in process improvement was the buy in to the process by management. There is another critical element that we did not discussed in the earlier segment.
In reviewing the evaluations from a recent seminar presentation one…Continue
Added by Daniel T. Bloom on November 25, 2016 at 7:27pm — No Comments
Think about your organization carefully and what do you see? Whether you are a manufacturing operation or a service organization you each have the same basis for the success or failure of your organization operation. That basis is a collection of processes that are unique to your individual corporate culture, visions and missions. The problem is how do you view those processes.
I am involved in the research for a new book devoted to making our educational institutions more places of…Continue
Added by Daniel T. Bloom on October 23, 2016 at 8:00am — No Comments
A couple of weeks ago I posed in the weekly blog whether you are transactional or transformation based. While I contended that the new climate we are in mandated that you shift your focus from being totally transactional focused to being transformational focused, the events of the past week tells me that to some degree we need to continue the transactional focus.
Whether your focus is the TLS Continuum and process improvement or being innovative in the development of relationships…Continue
Added by Daniel T. Bloom on October 14, 2016 at 1:10pm — No Comments
I had the opportunity last week to attend the monthly meeting of my local chapter of the Society for Human Resource Management, which covered a legislative update for its membership. I am from a family of lawyers so I understand they have a role to play. But every time I come away with the same feeling.
For over 30 years when I attend these it always seems to be the case of us against them. The lawyers tell us that we have to begin to develop strategies to combat the rash of…Continue
Added by Daniel T. Bloom on October 7, 2016 at 1:05pm — No Comments
If we look back in time, we find that whether you call it HR or personnel it has always it seems been our job to put out fires. It has always been our job to be the go to person when a problem needs to be resolved. That means that we respond to a given issue, at a given time, in a given space. This means that we are transactional in nature. Dictionary.com defines transactional as the process of carrying on or conducting (business, negotiations, activities etc.) to a conclusion or settlement.…Continue
Added by Daniel T. Bloom on September 30, 2016 at 11:30am — No Comments
The United States as a country is losing its way. Many global businesses are losing their way. The educational system is losing its way. This is not the prelude to some political office campaign. This is a fact of life. We have become accustomed to becoming in essence, a nation of robots. By the nature of this attitude we are condemning our organizations to a period of a lack of innovation and making our businesses great.
When we are brought into this world we learn by experimenting.…Continue
Added by Daniel T. Bloom on September 23, 2016 at 9:51am — No Comments
Commandment #1: Thou shalt become one with the customer/client internally or externally
Commandment #2: Thou shalt remember that the customer is the one that pays the bills
Commandment #3: Thou shalt become engaged in constant communications to all stakeholders
Commandment #4: Thou shalt never stop questioning everything
Commandment #5: Thou shalt never end the improvement process because you think that you solved the problem…Continue
Added by Daniel T. Bloom on September 15, 2016 at 8:03pm — No Comments
In this final installment in this four part series we have reached the step, which the TLS Continuum looks at the Six Sigma segment of the process. We have to this point looked at the problem, developed our metrics and the voice of the customer, and introduced potential solutions to the organization and the stakeholders. In this final stage we now roll out the solution to the entire organization and our customer database.
The intent of this stage is two fold. The first is that we…Continue
Added by Daniel T. Bloom on September 9, 2016 at 11:09am — No Comments
In last week’s blog I discussed the response to What if? What does our future organization look like to the marketplace? By doing this we have established the gap analysis between what the customer wants and what we are providing to them. In this next installment we look at the introduction of solutions to resolve the gap that resulted from the analysis. When we combine the design tools with the improve stage of the TLS Continuum, we discover a clear roadmap for showing the customer what we…Continue
Added by Daniel T. Bloom on September 2, 2016 at 2:03pm — No Comments
In last week’s blog I discussed the response to the question What Is? The intent was to present you some tools on how to determine what your organization looks like in its current state. It is that determination which leads to the rest of the process.
Ogilvie and Liedtka, in their book Designing for Growth: A…Continue
Added by Daniel T. Bloom on August 26, 2016 at 11:13am — No Comments
Welcome to the first of four posts that explore the interconnection between design thinking and the TLS Continuum. It is a dynamic way to understand your customer and your customer’s expectations. This first installment is critical to the success of the process improvement effort since we need to understand the problem in its basic manifestation.
We begin this journey by understanding that the ultimate outcome is going to affect people. The changes you make in the long run are going…Continue
Added by Daniel T. Bloom on August 19, 2016 at 11:09am — No Comments
I have written extensively in this blog series about the power of the TLS Continuum in your organization. Like most of you I read the professional media and books to stay on top of what is going on in our industry. Every now and then you come across a concept which changes your whole focus or makes your mind run a mile a minute. I have just such a concept in two things I have read recently. The first was an article written by Tim Brown and Roger Martin in article titled…Continue
Added by Daniel T. Bloom on August 14, 2016 at 8:05pm — No Comments
Your organization believes that there is a problem with the organization, so the tendency is to try and repair everything at one. While on the surface that may see like the right direction for the organization, this approach seldom meets the end goal. This segment of the TLS Continuum Blog Series suggests that there are 10 commandments to selecting projects that will bring the most benefit to you and your organization.
Thou shalt become one with the…Continue
Added by Daniel T. Bloom on August 5, 2016 at 2:36pm — No Comments
If you watch the media and social postings there a lot of comments about why process improvement efforts fail. The reasons for excuses run a wide gamut. I would suggest there is a more fundamental reason for improvement efforts that fail. We have the wrong focus. I am not suggesting that the…Continue
Added by Daniel T. Bloom on August 1, 2016 at 10:30am — No Comments
I was reading the Summer 2016 issue of the MIT Sloan Management Review in which an article appeared by Catherine Bailey and Adrian Madden titled “What Makes Work Meaningful or Meaningless.” The article gave me some pause for thought as to why cross functional teams sometimes failure to reach the goals that they have set.
My response is that these teams fail because we have not properly…Continue
Added by Daniel T. Bloom on July 22, 2016 at 11:23am — No Comments