Daniel T. Bloom's Blog Posts Tagged 'Human' (77)

TLS Continuum Part 84:The organizational view of the world via a mirror or a window?

The other day I was listening to an installment of the Voice of Experience from the National Speakers Association in which the presenter talked about the different view one gets from the mirror versus the window. There is a direct applicability to the TLS Continuum.

In order to achieve sustainable process improvement, you must begin with a clear picture of what it is you do. For time immortal, we have been coaching our human capital assets to refine their capabilities into an elevator…

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Added by Daniel T. Bloom on November 11, 2017 at 2:47pm — No Comments

TLS Continuum Part 83: The HR Missing Link- Have You Found it Yet?

In Part 82 of this series, I posed the question whether or not human capital management was dead or not. In this part I want to suggest that there is a vital path to your survival both as an HR professional and as part of your organization.

The C-Suite office holders of the 21st century are in a quandary. They are confronted with a wide-ranging audience they must answer to. This audience includes the stakeholders of the organization as well as the human capital assets. The…

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Added by Daniel T. Bloom on October 12, 2017 at 11:32am — No Comments

TLS Continuum Part 82: Is Human Capital Management Dead?

As I listen to the Internet scuttlebutt I have cause to stop and consider whether the HR profession, as we know it , is thriving or either dying or has already died. I have a fellow consultant who told me that the reason why I am not getting the interest in some of my programs is because the majority of HR people are ignorant. Others tell me that we, as a profession, have no fathom how to respond to the demands and needs of the C-Suite. So, what is the dilemma here?

To answer that…

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Added by Daniel T. Bloom on September 25, 2017 at 10:03am — 1 Comment

TLS Continuum Part 81: Who are we as an organization/as a society?

I am currently experiencing the thrills of having a 16-month old grandson running around the house. This is an experience, which I have not had to deal with in over thirty years since my sons were born. But the events of this past weekend make me stop and wonder what type of organizations or society are we leaving for him, as he grows older?

In working with clients I advocate that in order for continuous process improvement efforts to be successful, your organization needs to become…

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Added by Daniel T. Bloom on August 16, 2017 at 1:27pm — 1 Comment

TLS Continuum Part 80: Don't Ask. Don't Tell

This blog post does not refer to the former government policy regarding sexual orientation in the military. Rather this refers to a vital part of the TLS Continuum and the voice of the customer. We can’t improve our processes without the input from our customers. However it does no good for you to ask the customer what keeps them up at night if you are not going to follow through on resolving those concerns.

Let me give you an example. We recently had a problem with our 43inch TV and…

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Added by Daniel T. Bloom on March 24, 2017 at 10:11pm — No Comments

TLS Continuum Part 79: The Continuous Process Improvement Perfect Storm

If you watch the TV or read the newspaper over the past month you have seen a rash of incidents in which the new president says one thing and his cabinet members say something entirely different. This inconsistency of message leads to an inconsistent message to the employees of the government, our allies and more important to the customers of this country – its citizens. I hear many media pundits who lay out what this could mean for the country in the years to come. This is not a political…

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Added by Daniel T. Bloom on February 26, 2017 at 4:00pm — No Comments

TLS Continuum Part 78: Obstacles are a pathway to opportunity not a dead end

Let me begin with a few premises. Whether we are talking about our personal lives or your business workplace, everything we do is based on a process of some type. Each process is constructed of a series of steps, which lead us to the end result. The second premise is that although we would like everything to run…

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Added by Daniel T. Bloom on February 12, 2017 at 4:43pm — No Comments

TLS Continuum Part 77: The Dark Side of TLS Continuum Training Part 2

I had made a commitment to you, the readers of this blog series to try and post a new segment every Friday. So far in 2017 I have gotten away from that to some degree and I promise to be better through the rest of the year.  

At the end of Part 76 of the TLS Continuum Blog series, I stated that here is how my new lens looked at the situation. The best way to begin is to layout the time line that we are considering. My wife and I arrived at the emergency room at 11:45 PM on New Year’s…

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Added by Daniel T. Bloom on January 29, 2017 at 6:36pm — No Comments

TLS Continuum Part 75: Where have we been and where are going?

As we enter a new year and we begin a new round of postings to the TLS Continuum blog series, I want to wish you and your families a very happy new year. Further if you are experiencing some humps in the life road, as I am, I hope they are short lived.

During our end of the year respite we saw both a Facebook post and a media posting that was very disturbing to me on several planes. George Washington University has joined a small number of ivy-league colleges who have determined that…

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Added by Daniel T. Bloom on January 13, 2017 at 3:41pm — No Comments

TLS Continuum Part 73: I Think I Can

In part 66 of the TLS Continuum Series I discussed that the missing ingredient in process improvement was the buy in to the process by management. There is another critical element that we did not discussed in the earlier segment.

In reviewing the evaluations from a recent seminar presentation one…

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Added by Daniel T. Bloom on November 25, 2016 at 7:27pm — No Comments

TLS Continuum Part 70: It is the process not the end result

Think about your organization carefully and what do you see? Whether you are a manufacturing operation or a service organization you each have the same basis for the success or failure of your organization operation. That basis is a collection of processes that are unique to your individual corporate culture, visions and missions. The problem is how do you view those processes.

I am involved in the research for a new book devoted to making our educational institutions more places of…

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Added by Daniel T. Bloom on October 23, 2016 at 8:00am — No Comments

TLS Continuum Part 69: TLS Continuum, Innovation and Society

A couple of weeks ago I posed in the weekly blog whether you are transactional or transformation based. While I contended that the new climate we are in mandated that you shift your focus from being totally transactional focused to being transformational focused, the events of the past week tells me that to some degree we need to continue the transactional focus.

Whether your focus is the TLS Continuum and process improvement or being innovative in the development of relationships…

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Added by Daniel T. Bloom on October 14, 2016 at 1:10pm — No Comments

TLS Continuum Part 68: What ever happened to the Cadbury Model?

I had the opportunity last week to attend the monthly meeting of my local chapter of the Society for Human Resource Management, which covered a legislative update for its membership. I am from a family of lawyers so I understand they have a role to play. But every time I come away with the same feeling.

For over 30 years when I attend these it always seems to be the case of us against them. The lawyers tell us that we have to begin to develop strategies to combat the rash of…

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Added by Daniel T. Bloom on October 7, 2016 at 1:05pm — No Comments

TLS Continuum Part 67: Question for the day - Transactional or Transformational

If we look back in time, we find that whether you call it HR or personnel it has always it seems been our job to put out fires. It has always been our job to be the go to person when a problem needs to be resolved. That means that we respond to a given issue, at a given time, in a given space. This means that we are transactional in nature. Dictionary.com defines transactional as the process of carrying on or conducting (business, negotiations, activities etc.) to a conclusion or settlement.…

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Added by Daniel T. Bloom on September 30, 2016 at 11:30am — No Comments

TLS Continuum Part 66: The Missing Element in Process Improvement

The United States as a country is losing its way. Many global businesses are losing their way. The educational system is losing its way. This is not the prelude to some political office campaign. This is a fact of life.  We have become accustomed to becoming in essence, a nation of robots. By the nature of this attitude we are condemning our organizations to a period of a lack of innovation and making our businesses great.

When we are brought into this world we learn by experimenting.…

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Added by Daniel T. Bloom on September 23, 2016 at 9:51am — No Comments

TLS Continuum Part 65: 10 Commandments for the Continuous Process Improvement Professional

Commandment #1: Thou shalt become one with the customer/client internally or externally

 

Commandment #2: Thou shalt remember that the customer is the one that pays the bills

 

Commandment #3: Thou shalt become engaged in constant communications to all stakeholders

 

Commandment #4: Thou shalt never stop questioning everything

 

Commandment #5: Thou shalt never end the improvement process because you think that you solved the problem…

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Added by Daniel T. Bloom on September 15, 2016 at 8:03pm — No Comments

TLS Continuum Part 64: What Works? The Customer Experience

In this final installment in this four part series we have reached the step, which the TLS Continuum looks at the Six Sigma segment of the process. We have to this point looked at the problem, developed our metrics and the voice of the customer, and introduced potential solutions to the organization and the stakeholders. In this final stage we now roll out the solution to the entire organization and our customer database.

The intent of this stage is two fold. The first is that we…

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Added by Daniel T. Bloom on September 9, 2016 at 11:09am — No Comments

TLS Continuum Part 63: What Wows

In last week’s blog I discussed the response to What if? What does our future organization look like to the marketplace? By doing this we have established the gap analysis between what the customer wants and what we are providing to them. In this next installment we look at the introduction of solutions to resolve the gap that resulted from the analysis. When we combine the design tools with the improve stage of the TLS Continuum, we discover a clear roadmap for showing the customer what we…

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Added by Daniel T. Bloom on September 2, 2016 at 2:03pm — No Comments

TLS Continuum Part 62: What if? Imagine the future

In last week’s blog I discussed the response to the question What Is? The intent was to present you some tools on how to determine what your organization looks like in its current state. It is that determination which leads to the rest of the process.

Ogilvie and Liedtka, in their book Designing for Growth: A…

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Added by Daniel T. Bloom on August 26, 2016 at 11:13am — No Comments

TLS Continuum Part 61: What is? Reality of the Present

Welcome to the first of four posts that explore the interconnection between design thinking and the TLS Continuum. It is a dynamic way to understand your customer and your customer’s expectations. This first installment is critical to the success of the process improvement effort since we need to understand the problem in its basic manifestation.

We begin this journey by understanding that the ultimate outcome is going to affect people. The changes you make in the long run are going…

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Added by Daniel T. Bloom on August 19, 2016 at 11:09am — No Comments

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