I’ve just re-read Richard Denny’s fantastic book ‘Selling to Win’, in which he mentions a time management technique that I learnt many, many years ago from an old boss of mine.

Unbeknown to me, as I have been teaching this technique to people over the years myself it was actually first taught to…

I am constantly amazed at how poorly many company switchboards handle incoming telephone calls. How your phone is answered and how that call is handled says so much about your business.

Just today whilst phoning clients and prospective clients I have had company names barked at me, been put on hold…

We all know that it is important to spend time thinking about our businesses. You need to work on your business, as well as in your business, we are told.

This is not just good advice, it is vital advice.

But, I don’t have time

The problem is that we don’t…

We all use email, and we use it all day long. It’s both a great help and a great hinderance. Great for some tasks, massively overused for others. In many ways, it has changed the way that we work, and the speed at which we correspond.

The reality is that email is as much a part of our working lives as the…

So how do you go from nothing to the top of www.google.co.uk’s natural search? This is a massive question and not one easily answered. There are plenty of ‘gurus’ who are happy to tell you their thoughts.

There are plenty of companies who will take your money off you…

I was a recruiter for a very long time, actually longer than I would like to mention (okay 16 years) and in that time, and ever since, I am asked by people to help them in their careers.

I’m asked to look at CVs, help with interview preparation, give general advice, and refer recruitment consultants. I am used…