This blog post does not refer to the former government policy regarding sexual orientation in the military. Rather this refers to a vital part of the TLS Continuum and the voice of the customer. We can’t improve our processes without the input from our customers. However it does no good for you to ask the customer what keeps them up at night if you are not going to follow through on resolving those concerns.
Let me give you an example. We recently had a problem with our 43inch TV and…Continue
Added by Daniel T. Bloom on March 24, 2017 at 10:11pm — No Comments
If you watch the TV or read the newspaper over the past month you have seen a rash of incidents in which the new president says one thing and his cabinet members say something entirely different. This inconsistency of message leads to an inconsistent message to the employees of the government, our allies and more important to the customers of this country – its citizens. I hear many media pundits who lay out what this could mean for the country in the years to come. This is not a political…Continue
Added by Daniel T. Bloom on February 26, 2017 at 4:00pm — No Comments
I had made a commitment to you, the readers of this blog series to try and post a new segment every Friday. So far in 2017 I have gotten away from that to some degree and I promise to be better through the rest of the year.
At the end of Part 76 of the TLS Continuum Blog series, I stated that here is how my new lens looked at the situation. The best way to begin is to layout the time line that we are considering. My wife and I arrived at the emergency room at 11:45 PM on New Year’s…Continue
Added by Daniel T. Bloom on January 29, 2017 at 6:36pm — No Comments
In part 66 of the TLS Continuum Series I discussed that the missing ingredient in process improvement was the buy in to the process by management. There is another critical element that we did not discussed in the earlier segment.
In reviewing the evaluations from a recent seminar presentation one…Continue
Added by Daniel T. Bloom on November 25, 2016 at 7:27pm — No Comments
Think about your organization carefully and what do you see? Whether you are a manufacturing operation or a service organization you each have the same basis for the success or failure of your organization operation. That basis is a collection of processes that are unique to your individual corporate culture, visions and missions. The problem is how do you view those processes.
I am involved in the research for a new book devoted to making our educational institutions more places of…Continue
Added by Daniel T. Bloom on October 23, 2016 at 8:00am — No Comments
A couple of weeks ago I posed in the weekly blog whether you are transactional or transformation based. While I contended that the new climate we are in mandated that you shift your focus from being totally transactional focused to being transformational focused, the events of the past week tells me that to some degree we need to continue the transactional focus.
Whether your focus is the TLS Continuum and process improvement or being innovative in the development of relationships…Continue
Added by Daniel T. Bloom on October 14, 2016 at 1:10pm — No Comments
I had the opportunity last week to attend the monthly meeting of my local chapter of the Society for Human Resource Management, which covered a legislative update for its membership. I am from a family of lawyers so I understand they have a role to play. But every time I come away with the same feeling.
For over 30 years when I attend these it always seems to be the case of us against them. The lawyers tell us that we have to begin to develop strategies to combat the rash of…Continue
Added by Daniel T. Bloom on October 7, 2016 at 1:05pm — No Comments
If we look back in time, we find that whether you call it HR or personnel it has always it seems been our job to put out fires. It has always been our job to be the go to person when a problem needs to be resolved. That means that we respond to a given issue, at a given time, in a given space. This means that we are transactional in nature. Dictionary.com defines transactional as the process of carrying on or conducting (business, negotiations, activities etc.) to a conclusion or settlement.…Continue
Added by Daniel T. Bloom on September 30, 2016 at 11:30am — No Comments
The United States as a country is losing its way. Many global businesses are losing their way. The educational system is losing its way. This is not the prelude to some political office campaign. This is a fact of life. We have become accustomed to becoming in essence, a nation of robots. By the nature of this attitude we are condemning our organizations to a period of a lack of innovation and making our businesses great.
When we are brought into this world we learn by experimenting.…Continue
Added by Daniel T. Bloom on September 23, 2016 at 9:51am — No Comments
Commandment #1: Thou shalt become one with the customer/client internally or externally
Commandment #2: Thou shalt remember that the customer is the one that pays the bills
Commandment #3: Thou shalt become engaged in constant communications to all stakeholders
Commandment #4: Thou shalt never stop questioning everything
Commandment #5: Thou shalt never end the improvement process because you think that you solved the problem…Continue
Added by Daniel T. Bloom on September 15, 2016 at 8:03pm — No Comments
In last week’s blog I discussed the response to What if? What does our future organization look like to the marketplace? By doing this we have established the gap analysis between what the customer wants and what we are providing to them. In this next installment we look at the introduction of solutions to resolve the gap that resulted from the analysis. When we combine the design tools with the improve stage of the TLS Continuum, we discover a clear roadmap for showing the customer what we…Continue
Added by Daniel T. Bloom on September 2, 2016 at 2:03pm — No Comments
Welcome to the first of four posts that explore the interconnection between design thinking and the TLS Continuum. It is a dynamic way to understand your customer and your customer’s expectations. This first installment is critical to the success of the process improvement effort since we need to understand the problem in its basic manifestation.
We begin this journey by understanding that the ultimate outcome is going to affect people. The changes you make in the long run are going…Continue
Added by Daniel T. Bloom on August 19, 2016 at 11:09am — No Comments
I have written extensively in this blog series about the power of the TLS Continuum in your organization. Like most of you I read the professional media and books to stay on top of what is going on in our industry. Every now and then you come across a concept which changes your whole focus or makes your mind run a mile a minute. I have just such a concept in two things I have read recently. The first was an article written by Tim Brown and Roger Martin in article titled…Continue
Added by Daniel T. Bloom on August 14, 2016 at 8:05pm — No Comments
I am still in the process of reading Your Place at the Table by Allan Cox. Throughout the book Allan Cox centers his message on seven signs of authenticity. Considering the events of the last 48 hours a couple of these signs appear to stick out more than others.
Added by Daniel T. Bloom on July 8, 2016 at 11:52am — No Comments
I am currently in the process of reading Your Place at the Table by Allan Cox. It consists of a series of short essays, which discuss the concept of Authenticity. In one of these essays Allan Cox defines empowerment, as “I love you for what I am when I am with you.”
In my weekly tip of the week on Wednesday we…Continue
Added by Daniel T. Bloom on July 1, 2016 at 2:19pm — No Comments
You are a member of management of your organization and you have an employee who Is not performing to the level that the organization requires, so what do you do? If you re like many managers your immediate response is to talk to the employee about how to change their work habits in order to achieve your goal.
I recently attended a meeting of the local SHRM chapter in which the presenter made the point that management coaching is not what we think it is. It was an interesting…Continue
Added by Daniel T. Bloom on June 24, 2016 at 11:14am — No Comments
On a fairly frequent basis I hear hiring managers make the statement that “when interviewing new candidates I try and find someone who is just like me to bring into the organization.” I can understand the tendency to do so. If they are just like the hiring manager there is likely to be less of a…Continue
Added by Daniel T. Bloom on June 17, 2016 at 10:30am — No Comments
My blog post from last week stressed that we should not measure for the sake of measuring. The same concept goes for determining what projects to begin. I do not care whether you are an IBM or the corner mom and pop store, you do not have the capacity to take on every project that may be needed to resolve obstacles within the organization. So if we can’t undertake everything how do we make the value of the projects understood by the organization as a whole?
Taking a page from last…Continue
Added by Daniel T. Bloom on June 3, 2016 at 9:48pm — No Comments
Every day in every organization management from the boardroom to the C-Suite is demanding that we produce metrics to determine how the organization is functioning. The common demand is that we measure something. In his book Six Sigma: The Breakthrough Management Strategy Revolutionizing the World’s Top…Continue
Added by Daniel T. Bloom on May 27, 2016 at 10:24am — No Comments
As I read the literature out in the market I see wide responses to organizational problems with the usual suspects. We resolve performance issues by cutting costs. We resolve performance issues by cutting human capital spend. We resolve performance issues by cutting overhead. Here is the problem,…Continue
Added by Daniel T. Bloom on May 6, 2016 at 10:30am — No Comments