Dr. Tony Alessandra, the author of the book “The Platinum Rule” , suggests that the purpose of all businesses is to acquire and maintain customers. So how do we, as Tony suggests, acquire and maintain customers? We do so by listening to the voice of the customer as it relates to how we do business.
To begin with let me clarify what we mean by the term customer. Whether it is an internal customer in the…Continue
Added by Daniel T. Bloom on February 3, 2015 at 11:08am — No Comments
This second installment in this series is considering two issues. The first is where are we as HR professionals? The second looks at what we consider the definition of HR excellence, which will lead us to the roadmap for creating that HR Center of Excellence.
In Achieving HR Excellence…Continue
Added by Daniel T. Bloom on January 2, 2015 at 3:00pm — No Comments
On the way to the Veterinarian’s for an emergency run, we passed a church whose billboard stated “You can’t see the picture, if you are inside the frame.” The statement clearly applies to both our organizations and the dichotomy that exists in almost every workplace on the face of this globe we call earth.
Taiichi Ohno, the creator of the Toyota Production System, charged his managers with standing in a circle and observing the organization in real time. If we take Ohno’s charge in to…Continue
Added by Daniel T. Bloom on November 6, 2014 at 9:33pm — No Comments
Human Resources are at a critical crossroads in today’s global marketplace. One route leaves HR where it has predominantly been from the days of National Cash Register. We are primarily charged with being the corporate fireman. We are there as the organizational administrative policeman. The downside is that you then are perceived as being a commodity or a mediocre part of the organization. The result being the functional manager’s feel they could very easily do without what you do. If you…Continue
Added by Daniel T. Bloom on August 31, 2014 at 9:29pm — No Comments
A month ago, many of us were glued to the tube watching the finals of the World Cup from Brazil. It gave us an insight into how in order to win, the players had to be quick and nimble. Every second of the game, the players had to be alert to what was happening on the field. The goalie had to forecast the moves that were required in order to meet the incoming ball to keep out of the net. The player on the field had to judge when was the right moment to kick the ball or to…Continue
Added by Daniel T. Bloom on July 23, 2014 at 8:30pm — No Comments
My local churches have come through again. One of them has a sermon posted for this weekend titled Get off the Bench. It made me think for a moment about how that would apply to HR. When you think about it that is where HR is today. We are on that bench. We as HR professionals seem to be complacent with staying in one position even if that leads us to be…Continue
Added by Daniel T. Bloom on September 13, 2013 at 10:00am — No Comments
Over the past almost 7 years that we have been blogging int he HR space we have made much about the bad decision by corporate management to rely solely on the recruitment of passive candidates to fulfill their talent management needs. Now Yahoo has reportedly taken this to a new level - Not only can you not work outside the office, you have to have ivory tower credentials to boot. Lets get some facts out on the table right upfront less someone accuse me of not appreciating the efforts that…Continue
Added by Daniel T. Bloom on March 18, 2013 at 11:09am — No Comments
In the past couple of weeks we have seen and heard from a number of business owners who have tried to put a price tag on the implementation of the Affordable Care Act cloaked in the argument as to why they have to add costs to their ultimate end users- the customer.
Whether it is the owner of Papa John's Pizza or the franchise owner of Denny's they seem to be forgetting one very important piece of the picture. In each case where would these organizations be if their human capital made…Continue
Added by Daniel T. Bloom on November 27, 2012 at 11:14am — No Comments