In Part 84, I posed the question as to whether your organization viewed the global workplace from looking in the mirror or looking out the window. I suggested that the view from the mirror is what you think you do and the view from the window is what your clients tell you what you do or they need.
The difference between the two views creates what we call a gap analysis.…Continue
Added by Daniel T. Bloom on November 30, 2017 at 8:02pm — No Comments
The other day I was listening to an installment of the Voice of Experience from the National Speakers Association in which the presenter talked about the different view one gets from the mirror versus the window. There is a direct applicability to the TLS Continuum.
In order to achieve sustainable process improvement, you must begin with a clear picture of what it is you do. For time immortal, we have been coaching our human capital assets to refine their capabilities into an elevator…Continue
Added by Daniel T. Bloom on November 11, 2017 at 2:47pm — No Comments
In Part 82 of this series, I posed the question whether or not human capital management was dead or not. In this part I want to suggest that there is a vital path to your survival both as an HR professional and as part of your organization.
The C-Suite office holders of the 21st century are in a quandary. They are confronted with a wide-ranging audience they must answer to. This audience includes the stakeholders of the organization as well as the human capital assets. The…Continue
Added by Daniel T. Bloom on October 12, 2017 at 11:32am — No Comments
As I listen to the Internet scuttlebutt I have cause to stop and consider whether the HR profession, as we know it , is thriving or either dying or has already died. I have a fellow consultant who told me that the reason why I am not getting the interest in some of my programs is because the majority of HR people are ignorant. Others tell me that we, as a profession, have no fathom how to respond to the demands and needs of the C-Suite. So, what is the dilemma here?
To answer that…Continue
I am currently experiencing the thrills of having a 16-month old grandson running around the house. This is an experience, which I have not had to deal with in over thirty years since my sons were born. But the events of this past weekend make me stop and wonder what type of organizations or society are we leaving for him, as he grows older?
In working with clients I advocate that in order for continuous process improvement efforts to be successful, your organization needs to become…Continue
There is a…Continue
Added by Nick Tubach on July 7, 2017 at 7:30am — No Comments
OK! This is more of a play on words, because I’m not talking about the Pareto principle which states that, for many events, roughly 80% of the effects come from 20% of the causes. But now that I have your attention, Jeff Bezos was recently featured in an article about how much information you really need to make business decisions. He proclaims 70% is just fine and who can argue with his success?
We’ve heard the saying “you don’t know what you don’t know.” Well,…Continue
Added by Nick Tubach on May 20, 2017 at 2:09pm — No Comments
This blog post does not refer to the former government policy regarding sexual orientation in the military. Rather this refers to a vital part of the TLS Continuum and the voice of the customer. We can’t improve our processes without the input from our customers. However it does no good for you to ask the customer what keeps them up at night if you are not going to follow through on resolving those concerns.
Let me give you an example. We recently had a problem with our 43inch TV and…Continue
Added by Daniel T. Bloom on March 24, 2017 at 10:11pm — No Comments
If you watch the TV or read the newspaper over the past month you have seen a rash of incidents in which the new president says one thing and his cabinet members say something entirely different. This inconsistency of message leads to an inconsistent message to the employees of the government, our allies and more important to the customers of this country – its citizens. I hear many media pundits who lay out what this could mean for the country in the years to come. This is not a political…Continue
Added by Daniel T. Bloom on February 26, 2017 at 4:00pm — No Comments
Let me begin with a few premises. Whether we are talking about our personal lives or your business workplace, everything we do is based on a process of some type. Each process is constructed of a series of steps, which lead us to the end result. The second premise is that although we would like everything to run…Continue
Added by Daniel T. Bloom on February 12, 2017 at 4:43pm — No Comments
I had made a commitment to you, the readers of this blog series to try and post a new segment every Friday. So far in 2017 I have gotten away from that to some degree and I promise to be better through the rest of the year.
At the end of Part 76 of the TLS Continuum Blog series, I stated that here is how my new lens looked at the situation. The best way to begin is to layout the time line that we are considering. My wife and I arrived at the emergency room at 11:45 PM on New Year’s…Continue
Added by Daniel T. Bloom on January 29, 2017 at 6:36pm — No Comments
As we enter a new year and we begin a new round of postings to the TLS Continuum blog series, I want to wish you and your families a very happy new year. Further if you are experiencing some humps in the life road, as I am, I hope they are short lived.
During our end of the year respite we saw both a Facebook post and a media posting that was very disturbing to me on several planes. George Washington University has joined a small number of ivy-league colleges who have determined that…Continue
Added by Daniel T. Bloom on January 13, 2017 at 3:41pm — No Comments
The logic is simple enough. When you’re in a decision making position you’re expected to make decisions. Trouble is, every day managers all over Australia – and the world – struggle to actually do it, putting things off for all manner of reasons and generally erring on the…Continue
Added by Debbie Morrison on November 22, 2016 at 9:30pm — No Comments
There is wide recognition of leadership, command, and management through the vast amounts of the available literature.
The study of leadership, command and management is a lifelong endeavor that is composed of good values such as loyalty, ability to act as well as the ability to pass clear…Continue
Added by Carol James on October 27, 2016 at 9:30am — No Comments
Pratik had always been keen in a maritime career. The lure of the sea, the glamour of a seafaring job, and the allure of earning big money all attracted him to a career in shipping. After completing his class 12, he enrolled for deck cadet training, and soon enough, was selected by a prestigious shipping company. 4 months on the ship, however, were…Continue
Added by Sampat Bhore on October 14, 2016 at 7:09am — No Comments
There were once two managers who worked at a company together. Both were experiencing challenges with meeting their goals. They decided to hold a meeting to discuss on-going issues. One was a talent acquisition manager and the other was a unit head of a large software division. There was a lack of understanding…Continue
Added by Tanya Bourque on October 3, 2016 at 11:00am — No Comments
Leader Behaviours You Needn't Copy to Succeed
My next statement is considered sacrilegious by 3.5…Continue
Added by Nicole Antonio-Gadsdon on January 14, 2016 at 5:30pm — No Comments
A common misconception among many managers is that continuous process improvement will happen overnight. It just does not happen that way. The implementation of the TLS Continuum and continuous process improvement demands and even requires that we create a new corporate normal. This new normal creates a new corporate culture, which can be dramatically different from what your organization is accustomed to.
Our goal then must become looking at the entire organization and looking at…Continue
Added by Daniel T. Bloom on October 30, 2015 at 2:51pm — No Comments
Everybody has them. Every organization has them. As the global workplace we call them by many names. But when we refine them to their roots they are all quotas. Salesmen are told they have to sell so many units. The rank and file are told they must produce so many units per work shift. Customer service is told they must handle so many customer calls per hour. These are quotas. If it looks like a quota, acts like a quota or smells like a quota it is a quota. So that brings us to the basic…Continue
Added by Daniel T. Bloom on October 2, 2015 at 1:50pm — No Comments
You make a phone call to your credit card company and you get caught in the virtual whirlpool as the VM system takes you through all the options. One of the continuing recordings says “in order to serve you better please give us the reason for your call today.” You are in the office and a client calls and one of your colleagues answers the phone. After listening to the problem your colleague responds that she will have to transfer you to someone else because that is not her job. Even worse…Continue
Added by Daniel T. Bloom on September 25, 2015 at 11:40am — No Comments