This blog post does not refer to the former government policy regarding sexual orientation in the military. Rather this refers to a vital part of the TLS Continuum and the voice of the customer. We can’t improve our processes without the input from our customers. However it does no good for you to ask the customer what keeps them up at night if you are not going to follow through on resolving those concerns.
Let me give you an example. We recently had a problem with our 43inch TV and…Continue
Added by Daniel T. Bloom on March 24, 2017 at 10:11pm — No Comments
If you watch the TV or read the newspaper over the past month you have seen a rash of incidents in which the new president says one thing and his cabinet members say something entirely different. This inconsistency of message leads to an inconsistent message to the employees of the government, our allies and more important to the customers of this country – its citizens. I hear many media pundits who lay out what this could mean for the country in the years to come. This is not a political…Continue
Added by Daniel T. Bloom on February 26, 2017 at 4:00pm — No Comments
Let me begin with a few premises. Whether we are talking about our personal lives or your business workplace, everything we do is based on a process of some type. Each process is constructed of a series of steps, which lead us to the end result. The second premise is that although we would like everything to run…Continue
Added by Daniel T. Bloom on February 12, 2017 at 4:43pm — No Comments
I had made a commitment to you, the readers of this blog series to try and post a new segment every Friday. So far in 2017 I have gotten away from that to some degree and I promise to be better through the rest of the year.
At the end of Part 76 of the TLS Continuum Blog series, I stated that here is how my new lens looked at the situation. The best way to begin is to layout the time line that we are considering. My wife and I arrived at the emergency room at 11:45 PM on New Year’s…Continue
Added by Daniel T. Bloom on January 29, 2017 at 6:36pm — No Comments
As we enter a new year and we begin a new round of postings to the TLS Continuum blog series, I want to wish you and your families a very happy new year. Further if you are experiencing some humps in the life road, as I am, I hope they are short lived.
During our end of the year respite we saw both a Facebook post and a media posting that was very disturbing to me on several planes. George Washington University has joined a small number of ivy-league colleges who have determined that…Continue
Added by Daniel T. Bloom on January 13, 2017 at 3:41pm — No Comments
The logic is simple enough. When you’re in a decision making position you’re expected to make decisions. Trouble is, every day managers all over Australia – and the world – struggle to actually do it, putting things off for all manner of reasons and generally erring on the…Continue
Added by Debbie Morrison on November 22, 2016 at 9:30pm — No Comments
There is wide recognition of leadership, command, and management through the vast amounts of the available literature.
The study of leadership, command and management is a lifelong endeavor that is composed of good values such as loyalty, ability to act as well as the ability to pass clear…Continue
Added by Carol James on October 27, 2016 at 9:30am — No Comments
Pratik had always been keen in a maritime career. The lure of the sea, the glamour of a seafaring job, and the allure of earning big money all attracted him to a career in shipping. After completing his class 12, he enrolled for deck cadet training, and soon enough, was selected by a prestigious shipping company. 4 months on the ship, however, were…Continue
Added by Sampat Bhore on October 14, 2016 at 7:09am — No Comments
There were once two managers who worked at a company together. Both were experiencing challenges with meeting their goals. They decided to hold a meeting to discuss on-going issues. One was a talent acquisition manager and the other was a unit head of a large software division. There was a lack of understanding…Continue
Added by Tanya Bourque on October 3, 2016 at 11:00am — No Comments
Leader Behaviours You Needn't Copy to Succeed
My next statement is considered sacrilegious by 3.5…Continue
Added by Nicole Antonio-Gadsdon on January 14, 2016 at 5:30pm — No Comments
A common misconception among many managers is that continuous process improvement will happen overnight. It just does not happen that way. The implementation of the TLS Continuum and continuous process improvement demands and even requires that we create a new corporate normal. This new normal creates a new corporate culture, which can be dramatically different from what your organization is accustomed to.
Our goal then must become looking at the entire organization and looking at…Continue
Added by Daniel T. Bloom on October 30, 2015 at 2:51pm — No Comments
Everybody has them. Every organization has them. As the global workplace we call them by many names. But when we refine them to their roots they are all quotas. Salesmen are told they have to sell so many units. The rank and file are told they must produce so many units per work shift. Customer service is told they must handle so many customer calls per hour. These are quotas. If it looks like a quota, acts like a quota or smells like a quota it is a quota. So that brings us to the basic…Continue
Added by Daniel T. Bloom on October 2, 2015 at 1:50pm — No Comments
You make a phone call to your credit card company and you get caught in the virtual whirlpool as the VM system takes you through all the options. One of the continuing recordings says “in order to serve you better please give us the reason for your call today.” You are in the office and a client calls and one of your colleagues answers the phone. After listening to the problem your colleague responds that she will have to transfer you to someone else because that is not her job. Even worse…Continue
Added by Daniel T. Bloom on September 25, 2015 at 11:40am — No Comments
As we discussed in the TLS Continuum Part 18: Changing Managers to Leaders, as managers/leaders in the new global; marketplace we have a new responsibility added to our workload. This new responsibility is to both educate and train our human capital assets so that the organization can move forward.
Wait a minute are they not the same term?
Talk to many in and outside of academia and they will tell you when we educate someone, we also train them. Others will tell…Continue
Added by Daniel T. Bloom on September 18, 2015 at 8:39pm — No Comments
On August 28, 1963, Dr. Martin Luther King delivered his iconic “ I have a Dream Speech.” Like Dr. King I too have a dream or more correctly a vision. While I am not referring to my four-year-old son as Dr. King did, I am referring to our global workplace. Let me paraphrase Dr. King’s speech and relate my vision or dream to you the reader.
I have a goal in my professional life to deliver a message. It is a message that will transform our business world to greater heights. Today…Continue
Added by Daniel T. Bloom on September 11, 2015 at 9:39am — No Comments
Throughout this TLS Continuum series I have tried to stress that in order for the TLS Continuum to be successful we need to create a new normal as far as corporate culture is concerned. This change applies to not only the organization as a whole but to the role of management as well.
Answer this quick question for me? What kind of manager are you? Are you that fierce tyrant or are you the manager who strives to make the organization grow? The answer to these questions is imbedded in…Continue
Added by Daniel T. Bloom on September 4, 2015 at 2:42pm — No Comments
I am consistently seeing the statistic that 75 percent of all process improvement efforts fail. Why such a high rate of failure? Part of the problem is the tendency for management to put off the start of the improvement efforts. The reasons for it run the gamut covering a wide spectrum.…Continue
Added by Daniel T. Bloom on August 22, 2015 at 3:00pm — No Comments
Acme Manufacturing is a proud firm that has been serving its customers for nearly a century but lately they have been experiencing some problems. Just yesterday their largest customer called the CEO of Acme and told them if the reliability of their products did not drastically improve, the customer was going to take their business elsewhere. The CEO immediately calls a management meeting and tells the department managers and HR if the human capital assets can’t do the job correctly…Continue
Added by Daniel T. Bloom on August 17, 2015 at 12:10pm — No Comments
You’ve gotta get your hands dirty!
Now that we are enjoying a healthy economy and companies are growing again, I am seeing new leaders take the reins, and I’m also seeing experienced leaders struggling to retain talent. I believe a major…Continue
Added by Kimberly Lucas on August 17, 2015 at 11:10am — No Comments
In Part 13 of the TLS Continuum Blog series we talked about the necessity of getting out of the corner office in order for process improvement to take place. This sequel will present 10 strategic initiatives to aid you in that journey towards the new corporate culture.
Strategic Initiative #1: Visit a customer – Set aside one day a month to get out of the office and visit with your organization’s top clients. Begin a dialogue with them as to what they expect from your…Continue
Added by Daniel T. Bloom on August 7, 2015 at 11:01am — No Comments