In Part 84, I posed the question as to whether your organization viewed the global workplace from looking in the mirror or looking out the window. I suggested that the view from the mirror is what you think you do and the view from the window is what your clients tell you what you do or they need.
The difference between the two views creates what we call a gap analysis.…Continue
Added by Daniel T. Bloom on November 30, 2017 at 8:02pm — No Comments
The other day I was listening to an installment of the Voice of Experience from the National Speakers Association in which the presenter talked about the different view one gets from the mirror versus the window. There is a direct applicability to the TLS Continuum.
In order to achieve sustainable process improvement, you must begin with a clear picture of what it is you do. For time immortal, we have been coaching our human capital assets to refine their capabilities into an elevator…Continue
Added by Daniel T. Bloom on November 11, 2017 at 2:47pm — No Comments
In Part 82 of this series, I posed the question whether or not human capital management was dead or not. In this part I want to suggest that there is a vital path to your survival both as an HR professional and as part of your organization.
The C-Suite office holders of the 21st century are in a quandary. They are confronted with a wide-ranging audience they must answer to. This audience includes the stakeholders of the organization as well as the human capital assets. The…Continue
Added by Daniel T. Bloom on October 12, 2017 at 11:32am — No Comments
As I listen to the Internet scuttlebutt I have cause to stop and consider whether the HR profession, as we know it , is thriving or either dying or has already died. I have a fellow consultant who told me that the reason why I am not getting the interest in some of my programs is because the majority of HR people are ignorant. Others tell me that we, as a profession, have no fathom how to respond to the demands and needs of the C-Suite. So, what is the dilemma here?
To answer that…Continue
I am currently experiencing the thrills of having a 16-month old grandson running around the house. This is an experience, which I have not had to deal with in over thirty years since my sons were born. But the events of this past weekend make me stop and wonder what type of organizations or society are we leaving for him, as he grows older?
In working with clients I advocate that in order for continuous process improvement efforts to be successful, your organization needs to become…Continue
This blog post does not refer to the former government policy regarding sexual orientation in the military. Rather this refers to a vital part of the TLS Continuum and the voice of the customer. We can’t improve our processes without the input from our customers. However it does no good for you to ask the customer what keeps them up at night if you are not going to follow through on resolving those concerns.
Let me give you an example. We recently had a problem with our 43inch TV and…Continue
Added by Daniel T. Bloom on March 24, 2017 at 10:11pm — No Comments
If you watch the TV or read the newspaper over the past month you have seen a rash of incidents in which the new president says one thing and his cabinet members say something entirely different. This inconsistency of message leads to an inconsistent message to the employees of the government, our allies and more important to the customers of this country – its citizens. I hear many media pundits who lay out what this could mean for the country in the years to come. This is not a political…Continue
Added by Daniel T. Bloom on February 26, 2017 at 4:00pm — No Comments
Let me begin with a few premises. Whether we are talking about our personal lives or your business workplace, everything we do is based on a process of some type. Each process is constructed of a series of steps, which lead us to the end result. The second premise is that although we would like everything to run…Continue
Added by Daniel T. Bloom on February 12, 2017 at 4:43pm — No Comments
I had made a commitment to you, the readers of this blog series to try and post a new segment every Friday. So far in 2017 I have gotten away from that to some degree and I promise to be better through the rest of the year.
At the end of Part 76 of the TLS Continuum Blog series, I stated that here is how my new lens looked at the situation. The best way to begin is to layout the time line that we are considering. My wife and I arrived at the emergency room at 11:45 PM on New Year’s…Continue
Added by Daniel T. Bloom on January 29, 2017 at 6:36pm — No Comments
As we enter a new year and we begin a new round of postings to the TLS Continuum blog series, I want to wish you and your families a very happy new year. Further if you are experiencing some humps in the life road, as I am, I hope they are short lived.
During our end of the year respite we saw both a Facebook post and a media posting that was very disturbing to me on several planes. George Washington University has joined a small number of ivy-league colleges who have determined that…Continue
Added by Daniel T. Bloom on January 13, 2017 at 3:41pm — No Comments
A common misconception among many managers is that continuous process improvement will happen overnight. It just does not happen that way. The implementation of the TLS Continuum and continuous process improvement demands and even requires that we create a new corporate normal. This new normal creates a new corporate culture, which can be dramatically different from what your organization is accustomed to.
Our goal then must become looking at the entire organization and looking at…Continue
Added by Daniel T. Bloom on October 30, 2015 at 2:51pm — No Comments
Everybody has them. Every organization has them. As the global workplace we call them by many names. But when we refine them to their roots they are all quotas. Salesmen are told they have to sell so many units. The rank and file are told they must produce so many units per work shift. Customer service is told they must handle so many customer calls per hour. These are quotas. If it looks like a quota, acts like a quota or smells like a quota it is a quota. So that brings us to the basic…Continue
Added by Daniel T. Bloom on October 2, 2015 at 1:50pm — No Comments
You make a phone call to your credit card company and you get caught in the virtual whirlpool as the VM system takes you through all the options. One of the continuing recordings says “in order to serve you better please give us the reason for your call today.” You are in the office and a client calls and one of your colleagues answers the phone. After listening to the problem your colleague responds that she will have to transfer you to someone else because that is not her job. Even worse…Continue
Added by Daniel T. Bloom on September 25, 2015 at 11:40am — No Comments
As we discussed in the TLS Continuum Part 18: Changing Managers to Leaders, as managers/leaders in the new global; marketplace we have a new responsibility added to our workload. This new responsibility is to both educate and train our human capital assets so that the organization can move forward.
Wait a minute are they not the same term?
Talk to many in and outside of academia and they will tell you when we educate someone, we also train them. Others will tell…Continue
Added by Daniel T. Bloom on September 18, 2015 at 8:39pm — No Comments
On August 28, 1963, Dr. Martin Luther King delivered his iconic “ I have a Dream Speech.” Like Dr. King I too have a dream or more correctly a vision. While I am not referring to my four-year-old son as Dr. King did, I am referring to our global workplace. Let me paraphrase Dr. King’s speech and relate my vision or dream to you the reader.
I have a goal in my professional life to deliver a message. It is a message that will transform our business world to greater heights. Today…Continue
Added by Daniel T. Bloom on September 11, 2015 at 9:39am — No Comments
Throughout this TLS Continuum series I have tried to stress that in order for the TLS Continuum to be successful we need to create a new normal as far as corporate culture is concerned. This change applies to not only the organization as a whole but to the role of management as well.
Answer this quick question for me? What kind of manager are you? Are you that fierce tyrant or are you the manager who strives to make the organization grow? The answer to these questions is imbedded in…Continue
Added by Daniel T. Bloom on September 4, 2015 at 2:42pm — No Comments
I am consistently seeing the statistic that 75 percent of all process improvement efforts fail. Why such a high rate of failure? Part of the problem is the tendency for management to put off the start of the improvement efforts. The reasons for it run the gamut covering a wide spectrum.…Continue
Added by Daniel T. Bloom on August 22, 2015 at 3:00pm — No Comments
Acme Manufacturing is a proud firm that has been serving its customers for nearly a century but lately they have been experiencing some problems. Just yesterday their largest customer called the CEO of Acme and told them if the reliability of their products did not drastically improve, the customer was going to take their business elsewhere. The CEO immediately calls a management meeting and tells the department managers and HR if the human capital assets can’t do the job correctly…Continue
Added by Daniel T. Bloom on August 17, 2015 at 12:10pm — No Comments
In Part 13 of the TLS Continuum Blog series we talked about the necessity of getting out of the corner office in order for process improvement to take place. This sequel will present 10 strategic initiatives to aid you in that journey towards the new corporate culture.
Strategic Initiative #1: Visit a customer – Set aside one day a month to get out of the office and visit with your organization’s top clients. Begin a dialogue with them as to what they expect from your…Continue
Added by Daniel T. Bloom on August 7, 2015 at 11:01am — No Comments
I am currently reading a must read for all HR professionals, The Rise of HR: Wisdom from 73 Thought Leaders*, which was recently released by the Human Resource Certification Institute. It makes the case for the fact that the HR space has changed to one centered in VUCA (volatile, uncertain, complex and ambiguous). The contributors…Continue
Added by Daniel T. Bloom on July 6, 2015 at 10:59am — No Comments