All Blog Posts Tagged 'Management' (204)

TLS Continuum: The Dangers of Assumptions

Those of you who have followed this blog since the Blogger days in the early 2000’s know that there are two topics I have strongly avoided in this space – one is religion and the other is politics. And yet the current political climate provides clear evidence of the dangers of assumptions in our…

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Added by Daniel T. Bloom on March 25, 2016 at 10:00am — No Comments

TLS Continuum: What do we mean by Process Ownership?

In last week’s post we asked the question, who really is your process subject matter expert?  In this week’s post I want to take the discussion to another view of the question. If we have assumed who the process SME is within your organization, then what are their obligations to the…

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Added by Daniel T. Bloom on March 19, 2016 at 6:00pm — No Comments

TLS Continuum: Who is your process Subject matter Expert?

As I have stated earlier I am currently in the process of reading Michael Rother’s Toyota Kata. In…

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Added by Daniel T. Bloom on March 14, 2016 at 5:00pm — No Comments

TLS Continuum: But I still don't understand the correlation

Over the course of this series of blog posts, and most recently the last couple of weeks, we have stressed that the TLS Continuum requires the creation of a new normal in the organization. It calls for a new form of corporate culture. But where is the correlation between the TLS Continuum, Change management and the New Normal?

In order to answer that question we need to backtrack to the beginning of the journey if you will. Your organization has been in existence for decades, however…

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Added by Daniel T. Bloom on March 4, 2016 at 10:30am — No Comments

TLS Continuum:Change is hard

Change is hard, and we understand that. It is never easy but at times there is no recourse. Those of you who have followed this blog since 2006 when we began know that there are two topics I never discuss – Politics and Religion. But when we look at the current political turmoil that has come about due to the upcoming presidential race, I have to stop and consider the impact on the business world and change in particular.

Consider these facts:

  • 1 in 5 of the supporters of…
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Added by Daniel T. Bloom on February 26, 2016 at 11:03am — No Comments

TLS Continuum: Are You Bankrupt?

Trust me I am not trying to delve into your personal affairs. What I am asking is your organization in financial trouble? I am asking for a reason unrelated to a full investigation of your organization’s finances. I have had to cancel two training sessions in the past week due to the fact that the market served by the organizations was being confronted by layoffs because the oil prices are too low. I am much more concerned with how you view your human capital assets. Are you allowing them to…

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Added by Daniel T. Bloom on February 19, 2016 at 5:28pm — No Comments

TLS Continuum: I know my organization and we are waste free

How many times have you heard this from a department manager or even from top management? Everyone thinks they are basically running a tight ship but under the surface lies this scary monster we call waste. It is right under our noses and we choose to ignore it for whatever reason. Some are…

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Added by Daniel T. Bloom on February 19, 2016 at 11:00am — No Comments

TLS Continuum: Victoria, Sorry we can't go back to Kansas

Over the past several weeks I have talked about change and by this I mean real change. It is a change that has rocked the very essence of the organization that you work for. It is change that has created a new corporate normal characterized by a new corporate culture unlike anything you have…

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Added by Daniel T. Bloom on February 7, 2016 at 10:30am — No Comments

TLS Continuum Part 33: It is Not My Job

Let me begin this week’s blog post with a question: Who do you work for? I know it sounds like a weird question, but I want you to stop for a moment and think about your answer. I am not a betting man but I bet I can predict most of your responses. The vast majority of you responded by…

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Added by Daniel T. Bloom on January 29, 2016 at 11:00am — No Comments

TLS Continuum Part 32: The ROI of Change

A common theme in many corporations is what is in it for us? If we spend this amount to secure this new service or product how much are we going to see in return? Every decision is couched in this idea that decisions must be made dependent on what we will see back from the investment. We avoid…

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Added by Daniel T. Bloom on January 15, 2016 at 2:30pm — 1 Comment

TLS Continuum Part 31: The Reality of Change Management

I am currently in the process of reading Michael Rother’s Toyota Kata, which brings up some interesting…

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Added by Daniel T. Bloom on January 8, 2016 at 9:30am — 2 Comments

TLS Continuum Part 30: Drivers of Change

In the April 2015 issue of Talent Management Magazine an article written by Warren Parry and Randall Wandmacher of Accenture discussed Using Fact, Not Feeling to Deliver Change. The article contained a…

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Added by Daniel T. Bloom on December 18, 2015 at 10:30pm — No Comments

TLS Continuum Part 29: Process Improvement is a process not a program

Look around the corporate landscape and you are bound to find a corporation, which has a department or a program called quality assurance or quality effectiveness. We get that, but they are approaching it the wrong way. Process improvement is not a program. Process improvement is not a…

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Added by Daniel T. Bloom on December 11, 2015 at 9:30am — No Comments

TLS Continuum Part 28: Change Management vs. Change Management

This morning I ask you to do me a small favor. Take a random sample of your LinkedIn connections and read their list of skills. See how many list change management as a skill. Then I would like your responses to the question are they really involved in change management?

My feeling is that the vast majority of them are not involved in true change management. Let me explain that further. For the vast majority of those who say they are involved in change management they are saying that…

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Added by Daniel T. Bloom on December 4, 2015 at 9:11am — No Comments

TLS Continuum Part 26: My Momma Done Told Me...

You were starting school or playing a sport. Think back to what your mother, or father told you at the time. If you were like my parents you were constantly reminded that if we did not succeed, try, try again until you did. Funny thing happened when we entered the business world. Suddenly you are told if you can’t do it safely don’t do it.  If you tried something and it didn’t work then you are penalized for trying on your annual performance review. If you tried to show sings of innovation…

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Added by Daniel T. Bloom on November 13, 2015 at 10:34am — No Comments

The Methodology to make sense of the madness!!!

So last week I wrote about how some seem to feel the usage of tools in staffing and sourcing is un needed. I went on to explain why they are wrong and said I would layout my methodology for determining which tool to…

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Added by Dean Da Costa on November 11, 2015 at 2:30pm — 1 Comment

TLS Continuum Part 24: I want it and I want it now

A common misconception among many managers is that continuous process improvement will happen overnight. It just does not happen that way. The implementation of the TLS Continuum and continuous process improvement demands and even requires that we create a new corporate normal. This new normal creates a new corporate culture, which can be dramatically different from what your organization is accustomed to.

Our goal then must become looking at the entire organization and looking at…

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Added by Daniel T. Bloom on October 30, 2015 at 2:51pm — No Comments

TLS Continuum Part 23: What is my role here?

Congratulations you have made it to that corner office. Now comes the hard stuff. What really is your role within the organization? What are the organization expectations now you have reached this level of your career ladder? The role of senior leaders within our organizations is dramatically changing and to be successful you need to likewise change. You need to change from being a manager to a coach. The purpose of this post is to explore the two roles and their impact on the…

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Added by Daniel T. Bloom on October 12, 2015 at 2:27pm — No Comments

TLS Continuum Part 22: Management what were you thinking? the good and bad of quotas

Everybody has them. Every organization has them. As the global workplace we call them by many names. But when we refine them to their roots they are all quotas. Salesmen are told they have to sell so many units. The rank and file are told they must produce so many units per work shift. Customer service is told they must handle so many customer calls per hour. These are quotas. If it looks like a quota, acts like a quota or smells like a quota it is a quota. So that brings us to the basic…

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Added by Daniel T. Bloom on October 2, 2015 at 1:50pm — No Comments

TLS Continuum Part 21: You are the bane of my existence so be gone out my world

You make a phone call to your credit card company and you get caught in the virtual whirlpool as the VM system takes you through all the options. One of the continuing recordings says “in order to serve you better please give us the reason for your call today.” You are in the office and a client calls and one of your colleagues answers the phone. After listening to the problem your colleague responds that she will have to transfer you to someone else because that is not her job. Even worse…

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Added by Daniel T. Bloom on September 25, 2015 at 11:40am — No Comments

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