How many times have you heard this from a department manager or even from top management? Everyone thinks they are basically running a tight ship but under the surface lies this scary monster we call waste. It is right under our noses and we choose to ignore it for whatever reason. Some are…Continue
Added by Daniel T. Bloom on February 19, 2016 at 11:00am — No Comments
Over the past several weeks I have talked about change and by this I mean real change. It is a change that has rocked the very essence of the organization that you work for. It is change that has created a new corporate normal characterized by a new corporate culture unlike anything you have…Continue
Added by Daniel T. Bloom on February 7, 2016 at 10:30am — No Comments
Let me begin this week’s blog post with a question: Who do you work for? I know it sounds like a weird question, but I want you to stop for a moment and think about your answer. I am not a betting man but I bet I can predict most of your responses. The vast majority of you responded by…Continue
Added by Daniel T. Bloom on January 29, 2016 at 11:00am — No Comments
A common theme in many corporations is what is in it for us? If we spend this amount to secure this new service or product how much are we going to see in return? Every decision is couched in this idea that decisions must be made dependent on what we will see back from the investment. We avoid…Continue
I am currently in the process of reading Michael Rother’s Toyota Kata, which brings up some interesting…Continue
In the April 2015 issue of Talent Management Magazine an article written by Warren Parry and Randall Wandmacher of Accenture discussed Using Fact, Not Feeling to Deliver Change. The article contained a…Continue
Added by Daniel T. Bloom on December 18, 2015 at 10:30pm — No Comments
Look around the corporate landscape and you are bound to find a corporation, which has a department or a program called quality assurance or quality effectiveness. We get that, but they are approaching it the wrong way. Process improvement is not a program. Process improvement is not a…Continue
Added by Daniel T. Bloom on December 11, 2015 at 9:30am — No Comments
This morning I ask you to do me a small favor. Take a random sample of your LinkedIn connections and read their list of skills. See how many list change management as a skill. Then I would like your responses to the question are they really involved in change management?
My feeling is that the vast majority of them are not involved in true change management. Let me explain that further. For the vast majority of those who say they are involved in change management they are saying that…Continue
Added by Daniel T. Bloom on December 4, 2015 at 9:11am — No Comments
You were starting school or playing a sport. Think back to what your mother, or father told you at the time. If you were like my parents you were constantly reminded that if we did not succeed, try, try again until you did. Funny thing happened when we entered the business world. Suddenly you are told if you can’t do it safely don’t do it. If you tried something and it didn’t work then you are penalized for trying on your annual performance review. If you tried to show sings of innovation…Continue
Added by Daniel T. Bloom on November 13, 2015 at 10:34am — No Comments
So last week I wrote about how some seem to feel the usage of tools in staffing and sourcing is un needed. I went on to explain why they are wrong and said I would layout my methodology for determining which tool to…Continue
A common misconception among many managers is that continuous process improvement will happen overnight. It just does not happen that way. The implementation of the TLS Continuum and continuous process improvement demands and even requires that we create a new corporate normal. This new normal creates a new corporate culture, which can be dramatically different from what your organization is accustomed to.
Our goal then must become looking at the entire organization and looking at…Continue
Added by Daniel T. Bloom on October 30, 2015 at 2:51pm — No Comments
Congratulations you have made it to that corner office. Now comes the hard stuff. What really is your role within the organization? What are the organization expectations now you have reached this level of your career ladder? The role of senior leaders within our organizations is dramatically changing and to be successful you need to likewise change. You need to change from being a manager to a coach. The purpose of this post is to explore the two roles and their impact on the…Continue
Added by Daniel T. Bloom on October 12, 2015 at 2:27pm — No Comments
Everybody has them. Every organization has them. As the global workplace we call them by many names. But when we refine them to their roots they are all quotas. Salesmen are told they have to sell so many units. The rank and file are told they must produce so many units per work shift. Customer service is told they must handle so many customer calls per hour. These are quotas. If it looks like a quota, acts like a quota or smells like a quota it is a quota. So that brings us to the basic…Continue
Added by Daniel T. Bloom on October 2, 2015 at 1:50pm — No Comments
You make a phone call to your credit card company and you get caught in the virtual whirlpool as the VM system takes you through all the options. One of the continuing recordings says “in order to serve you better please give us the reason for your call today.” You are in the office and a client calls and one of your colleagues answers the phone. After listening to the problem your colleague responds that she will have to transfer you to someone else because that is not her job. Even worse…Continue
Added by Daniel T. Bloom on September 25, 2015 at 11:40am — No Comments
As we discussed in the TLS Continuum Part 18: Changing Managers to Leaders, as managers/leaders in the new global; marketplace we have a new responsibility added to our workload. This new responsibility is to both educate and train our human capital assets so that the organization can move forward.
Wait a minute are they not the same term?
Talk to many in and outside of academia and they will tell you when we educate someone, we also train them. Others will tell…Continue
Added by Daniel T. Bloom on September 18, 2015 at 8:39pm — No Comments
On August 28, 1963, Dr. Martin Luther King delivered his iconic “ I have a Dream Speech.” Like Dr. King I too have a dream or more correctly a vision. While I am not referring to my four-year-old son as Dr. King did, I am referring to our global workplace. Let me paraphrase Dr. King’s speech and relate my vision or dream to you the reader.
I have a goal in my professional life to deliver a message. It is a message that will transform our business world to greater heights. Today…Continue
Added by Daniel T. Bloom on September 11, 2015 at 9:39am — No Comments
Throughout this TLS Continuum series I have tried to stress that in order for the TLS Continuum to be successful we need to create a new normal as far as corporate culture is concerned. This change applies to not only the organization as a whole but to the role of management as well.
Answer this quick question for me? What kind of manager are you? Are you that fierce tyrant or are you the manager who strives to make the organization grow? The answer to these questions is imbedded in…Continue
Added by Daniel T. Bloom on September 4, 2015 at 2:42pm — No Comments
I am consistently seeing the statistic that 75 percent of all process improvement efforts fail. Why such a high rate of failure? Part of the problem is the tendency for management to put off the start of the improvement efforts. The reasons for it run the gamut covering a wide spectrum.…Continue
Added by Daniel T. Bloom on August 22, 2015 at 3:00pm — No Comments
Acme Manufacturing is a proud firm that has been serving its customers for nearly a century but lately they have been experiencing some problems. Just yesterday their largest customer called the CEO of Acme and told them if the reliability of their products did not drastically improve, the customer was going to take their business elsewhere. The CEO immediately calls a management meeting and tells the department managers and HR if the human capital assets can’t do the job correctly…Continue
Added by Daniel T. Bloom on August 17, 2015 at 12:10pm — No Comments
You’ve gotta get your hands dirty!
Now that we are enjoying a healthy economy and companies are growing again, I am seeing new leaders take the reins, and I’m also seeing experienced leaders struggling to retain talent. I believe a major…Continue
Added by Kimberly Lucas on August 17, 2015 at 11:10am — No Comments