Dr. Tony Alessandra, the author of the book “The Platinum Rule” , suggests that the purpose of all businesses is to acquire and maintain customers. So how do we, as Tony suggests, acquire and maintain customers? We do so by listening to the voice of the customer as it relates to how we do business.
To begin with let me clarify what we mean by the term customer. Whether it is an internal customer in the…Continue
Added by Daniel T. Bloom on February 3, 2015 at 11:08am — No Comments
Whether you are just joining the series or have been reading this series from the beginning, we are essentially at the same point. From here on out in the series we have begun a very unique journey. I can provide you with the starting point but I cannot provide you with the end point. Further, if you choose this assignment there is no way to return to where you have been because that place in time no longer exists. So let’s begin.
I stated above that we were beginning a journey. Like…Continue
Added by Daniel T. Bloom on January 15, 2015 at 10:19am — No Comments
The third installment in the TLS Continuum series is devoted to discovering who really matters in the global workplace. It is the basis of an ongoing debate, sometimes a volatile one at that. The debate is on one hand talking about shareholders and on the other talking about stakeholders.
Added by Daniel T. Bloom on January 9, 2015 at 11:00am — No Comments
This second installment in this series is considering two issues. The first is where are we as HR professionals? The second looks at what we consider the definition of HR excellence, which will lead us to the roadmap for creating that HR Center of Excellence.
In Achieving HR Excellence…Continue
Added by Daniel T. Bloom on January 2, 2015 at 3:00pm — No Comments
What kind of manager are you? You really have only two options in today’s global workplace. The first one can be equated to the lion tamer in the circus. Is this a fair indication of your management style? If you still operate under the notion that your employees have a job to do. That they have a certain set way to do things and that each employee understands that their purpose is to follow in lack step your demands. As a manger, you firmly believe in command and control style of corporate…Continue
Added by Daniel T. Bloom on November 15, 2014 at 11:27am — No Comments
On the way to the Veterinarian’s for an emergency run, we passed a church whose billboard stated “You can’t see the picture, if you are inside the frame.” The statement clearly applies to both our organizations and the dichotomy that exists in almost every workplace on the face of this globe we call earth.
Taiichi Ohno, the creator of the Toyota Production System, charged his managers with standing in a circle and observing the organization in real time. If we take Ohno’s charge in to…Continue
Added by Daniel T. Bloom on November 6, 2014 at 9:33pm — No Comments
The news wires of late have been filled with stories one after another of NFL players involved in some form of domestic violence. Listening to Roger Goddell’s statement last week added to the feeling that something in this picture was missing. Like many organizations the NFL preferred their bottom line to what was morally and ethically right. Consider the reports from the Equal Employment Opportunity Commission regarding the $17,000,000 they have collected in fines for a wide range of…Continue
Human Resources are at a critical crossroads in today’s global marketplace. One route leaves HR where it has predominantly been from the days of National Cash Register. We are primarily charged with being the corporate fireman. We are there as the organizational administrative policeman. The downside is that you then are perceived as being a commodity or a mediocre part of the organization. The result being the functional manager’s feel they could very easily do without what you do. If you…Continue
Added by Daniel T. Bloom on August 31, 2014 at 9:29pm — No Comments
Driving by the local church which has provided a great number of inspirations for past blog posts, they had on their billboard the statement “if our prayers are empty words so is G-d’s response” As many of you know I never talk religion in this space, and will not begin now, but it did bring up an interesting…Continue
Added by Daniel T. Bloom on August 14, 2014 at 7:30pm — No Comments
Listen to most organizational development professionals and they will tell you that the key to organizational change is to communicate, communicate and then to communicate again. I would pose another question, and that is how are you communicating the message and how is it being received? Are your messages being…Continue
Added by Daniel T. Bloom on August 4, 2014 at 2:10pm — No Comments
A month ago, many of us were glued to the tube watching the finals of the World Cup from Brazil. It gave us an insight into how in order to win, the players had to be quick and nimble. Every second of the game, the players had to be alert to what was happening on the field. The goalie had to forecast the moves that were required in order to meet the incoming ball to keep out of the net. The player on the field had to judge when was the right moment to kick the ball or to…Continue
Added by Daniel T. Bloom on July 23, 2014 at 8:30pm — No Comments
In the past couple of months my professional world has been turned upside down by two different organizations calling for changes. The first was the Society for Human Resource Management making the decision that after 130,000 certifications they needed to bring the process in house. The second was the National…Continue
My “daughter” likes to preface her more profound statements with the saying “ I am just sayin…” and it seemed appropriate for this post to begin with her saying. Over the past year there has been much discussion in the social media realm about the future of HR.
Recently I have read and heard an ongoing discussion about the future of the human resource profession. On one side is the school of thought that says we need to go back to the days when we were called Personnel. Back to the…Continue
The source for many of my posts over the years has been the local churches announcing their upcoming sermons for the Sunday services and this one is no different. Originally I thought about this in a different context but the events of the past week have changed my focus.
We are involved in an ever-changing world and these changes require that we change our focus and approaches in order to successfully deal with those changes. They require us to change our corporate culture. Newton’s…Continue
They were upset about the fact that the data collected was not compared to anyone outside of their…Continue
Dictionary.com defines the term as “not false or copied; genuine; real” So look at your organization or your functional area of…Continue
Added by Daniel T. Bloom on March 13, 2014 at 1:30pm — No Comments
See It!! Feel It!!! Change it!!!
In the beginning of March I will be traveling to Raleigh to participate in the Capital Associated Industries Conference "HR 20/20: Focus, Evolve, Lead, facilitating a breakout session on identifying waste in your organization. As I look around the HR space many conferences are including similar programs on change management. However the…Continue
Added by Daniel T. Bloom on February 24, 2014 at 9:19am — No Comments
Let me begin by stating that in no way am I espousing one religious view over another. Further those of you, who have followed my blog since its inception in 2007, know that I rarely touch on the ethics end of our profession. Having said that one of my local churches once again posted the Sunday sermon topic,…Continue
One of the posts I get is from the Networked Lawyer…Continue
Several years ago I walked into my favorite bookstore and was fascinated by a book on the shelf.What caught my eye was the bright orange cover and the band of duct tape across the cover. The book was Chip and Dan Heath’s first book titled “Made to Stick.” Since then I have been looking forward to reading their other works. It is no different for their newest work titled “Decisive.”
In Chapter 7 titled“Ooch”, they talk about a company which scheduled interviews for an open…Continue