Everybody has them. Every organization has them. As the global workplace we call them by many names. But when we refine them to their roots they are all quotas. Salesmen are told they have to sell so many units. The rank and file are told they must produce so many units per work shift. Customer service is told they must handle so many customer calls per hour. These are quotas. If it looks like a quota, acts like a quota or smells like a quota it is a quota. So that brings us to the basic…Continue
Added by Daniel T. Bloom on October 2, 2015 at 1:50pm — No Comments
According to experts of many reputed IT agencies in London that handle recruitment requirements of small, middle and big sized companies, finding and hiring the right person for a job is a tough task. They say that though it may sound simple, it’s pretty difficult in reality. After all, finding competent candidates who either become an…Continue
Added by Ben Karter on October 1, 2015 at 6:03am — No Comments
You make a phone call to your credit card company and you get caught in the virtual whirlpool as the VM system takes you through all the options. One of the continuing recordings says “in order to serve you better please give us the reason for your call today.” You are in the office and a client calls and one of your colleagues answers the phone. After listening to the problem your colleague responds that she will have to transfer you to someone else because that is not her job. Even worse…Continue
Added by Daniel T. Bloom on September 25, 2015 at 11:40am — No Comments
As we discussed in the TLS Continuum Part 18: Changing Managers to Leaders, as managers/leaders in the new global; marketplace we have a new responsibility added to our workload. This new responsibility is to both educate and train our human capital assets so that the organization can move forward.
Wait a minute are they not the same term?
Talk to many in and outside of academia and they will tell you when we educate someone, we also train them. Others will tell…Continue
Added by Daniel T. Bloom on September 18, 2015 at 8:39pm — No Comments
On August 28, 1963, Dr. Martin Luther King delivered his iconic “ I have a Dream Speech.” Like Dr. King I too have a dream or more correctly a vision. While I am not referring to my four-year-old son as Dr. King did, I am referring to our global workplace. Let me paraphrase Dr. King’s speech and relate my vision or dream to you the reader.
I have a goal in my professional life to deliver a message. It is a message that will transform our business world to greater heights. Today…Continue
Added by Daniel T. Bloom on September 11, 2015 at 9:39am — No Comments
Throughout this TLS Continuum series I have tried to stress that in order for the TLS Continuum to be successful we need to create a new normal as far as corporate culture is concerned. This change applies to not only the organization as a whole but to the role of management as well.
Answer this quick question for me? What kind of manager are you? Are you that fierce tyrant or are you the manager who strives to make the organization grow? The answer to these questions is imbedded in…Continue
Added by Daniel T. Bloom on September 4, 2015 at 2:42pm — No Comments
I am consistently seeing the statistic that 75 percent of all process improvement efforts fail. Why such a high rate of failure? Part of the problem is the tendency for management to put off the start of the improvement efforts. The reasons for it run the gamut covering a wide spectrum.…Continue
Added by Daniel T. Bloom on August 22, 2015 at 3:00pm — No Comments
Acme Manufacturing is a proud firm that has been serving its customers for nearly a century but lately they have been experiencing some problems. Just yesterday their largest customer called the CEO of Acme and told them if the reliability of their products did not drastically improve, the customer was going to take their business elsewhere. The CEO immediately calls a management meeting and tells the department managers and HR if the human capital assets can’t do the job correctly…Continue
Added by Daniel T. Bloom on August 17, 2015 at 12:10pm — No Comments
In Part 13 of the TLS Continuum Blog series we talked about the necessity of getting out of the corner office in order for process improvement to take place. This sequel will present 10 strategic initiatives to aid you in that journey towards the new corporate culture.
Strategic Initiative #1: Visit a customer – Set aside one day a month to get out of the office and visit with your organization’s top clients. Begin a dialogue with them as to what they expect from your…Continue
Added by Daniel T. Bloom on August 7, 2015 at 11:01am — No Comments
Congratulations you have been designated a high performance, high potential human capital asset. You have achieved the goal of getting the corner office. Your career development plan/succession plan is on target with this stop only going to last about three years and then you are off to another assignment. These plateaus are enhancing your career portfolio but along the way you have missed out on a golden opportunity to take your career to the highest level it could go. Do you really know…Continue
Added by Daniel T. Bloom on July 31, 2015 at 11:54am — No Comments
It was our intent throughout the TLS Continuum Roadmap to lay out a clear path to reach where we are now. In addition as we proceed with this and the subsequent installments It is critical that we make sure we are on the same page at this juncture.
In the nine parts of the series we began by looking at the importance of values. I was concerned that to understand the roadmap it is was necessary to understand the role of organizational values in the process improvement efforts. Part 2…Continue
Added by Daniel T. Bloom on May 18, 2015 at 9:36am — No Comments
In order to understand how our organizational processes work In Part 4 of this TLS Continuum series I asked if you knew where you were going? To understand the response to the question the article guided you through the process of creating an eagle’s eye view of the organization called a process map. The purpose of the Process Map is to provide you with a picture of the steps…Continue
Added by Daniel T. Bloom on May 13, 2015 at 10:55am — No Comments
As organizations today we are faced with a major dilemma. We listen to government officials tell us that we really need to concentrate on turning out more individuals grounded in the STEM disciplines. But that push comes fraught with a major discord. Let me try and describe the dilemma in a real time example.
In our two-day seminar, on which this series is based, we used to ask the participants to complete Osterwald’s …Continue
Added by Daniel T. Bloom on March 10, 2015 at 9:37am — No Comments
Dr. Tony Alessandra, the author of the book “The Platinum Rule” , suggests that the purpose of all businesses is to acquire and maintain customers. So how do we, as Tony suggests, acquire and maintain customers? We do so by listening to the voice of the customer as it relates to how we do business.
To begin with let me clarify what we mean by the term customer. Whether it is an internal customer in the…Continue
Added by Daniel T. Bloom on February 3, 2015 at 11:08am — No Comments
This second installment in this series is considering two issues. The first is where are we as HR professionals? The second looks at what we consider the definition of HR excellence, which will lead us to the roadmap for creating that HR Center of Excellence.
In Achieving HR Excellence…Continue
Added by Daniel T. Bloom on January 2, 2015 at 3:00pm — No Comments
On the way to the Veterinarian’s for an emergency run, we passed a church whose billboard stated “You can’t see the picture, if you are inside the frame.” The statement clearly applies to both our organizations and the dichotomy that exists in almost every workplace on the face of this globe we call earth.
Taiichi Ohno, the creator of the Toyota Production System, charged his managers with standing in a circle and observing the organization in real time. If we take Ohno’s charge in to…Continue
Added by Daniel T. Bloom on November 6, 2014 at 9:33pm — No Comments
Human Resources are at a critical crossroads in today’s global marketplace. One route leaves HR where it has predominantly been from the days of National Cash Register. We are primarily charged with being the corporate fireman. We are there as the organizational administrative policeman. The downside is that you then are perceived as being a commodity or a mediocre part of the organization. The result being the functional manager’s feel they could very easily do without what you do. If you…Continue
Added by Daniel T. Bloom on August 31, 2014 at 9:29pm — No Comments
A month ago, many of us were glued to the tube watching the finals of the World Cup from Brazil. It gave us an insight into how in order to win, the players had to be quick and nimble. Every second of the game, the players had to be alert to what was happening on the field. The goalie had to forecast the moves that were required in order to meet the incoming ball to keep out of the net. The player on the field had to judge when was the right moment to kick the ball or to…Continue
Added by Daniel T. Bloom on July 23, 2014 at 8:30pm — No Comments
The activities prior to an interview such as screening and shortlisting candidates are important in finding the right candidates.But face-to-face interviews remain the most critical means for hiring even…
Added by Alok Mehra on February 18, 2014 at 9:00am — No Comments
A recruitment agency serves as an intermediary that fosters a very important relationship between you and the candidate (or the job seeker). So choosing the right recruitment agency is a very important concern for you as a client.
Since you’ll be paying them a lot of money for…