Everybody has them. Every organization has them. As the global workplace we call them by many names. But when we refine them to their roots they are all quotas. Salesmen are told they have to sell so many units. The rank and file are told they must produce so many units per work shift. Customer service is told they must handle so many customer calls per hour. These are quotas. If it looks like a quota, acts like a quota or smells like a quota it is a quota. So that brings us to the basic…Continue
Added by Daniel T. Bloom on October 2, 2015 at 1:50pm — No Comments
You make a phone call to your credit card company and you get caught in the virtual whirlpool as the VM system takes you through all the options. One of the continuing recordings says “in order to serve you better please give us the reason for your call today.” You are in the office and a client calls and one of your colleagues answers the phone. After listening to the problem your colleague responds that she will have to transfer you to someone else because that is not her job. Even worse…Continue
Added by Daniel T. Bloom on September 25, 2015 at 11:40am — No Comments
On August 28, 1963, Dr. Martin Luther King delivered his iconic “ I have a Dream Speech.” Like Dr. King I too have a dream or more correctly a vision. While I am not referring to my four-year-old son as Dr. King did, I am referring to our global workplace. Let me paraphrase Dr. King’s speech and relate my vision or dream to you the reader.
I have a goal in my professional life to deliver a message. It is a message that will transform our business world to greater heights. Today…Continue
Added by Daniel T. Bloom on September 11, 2015 at 9:39am — No Comments
Throughout this TLS Continuum series I have tried to stress that in order for the TLS Continuum to be successful we need to create a new normal as far as corporate culture is concerned. This change applies to not only the organization as a whole but to the role of management as well.
Answer this quick question for me? What kind of manager are you? Are you that fierce tyrant or are you the manager who strives to make the organization grow? The answer to these questions is imbedded in…Continue
Added by Daniel T. Bloom on September 4, 2015 at 2:42pm — No Comments
I am consistently seeing the statistic that 75 percent of all process improvement efforts fail. Why such a high rate of failure? Part of the problem is the tendency for management to put off the start of the improvement efforts. The reasons for it run the gamut covering a wide spectrum.…Continue
Added by Daniel T. Bloom on August 22, 2015 at 3:00pm — No Comments
Congratulations you have been designated a high performance, high potential human capital asset. You have achieved the goal of getting the corner office. Your career development plan/succession plan is on target with this stop only going to last about three years and then you are off to another assignment. These plateaus are enhancing your career portfolio but along the way you have missed out on a golden opportunity to take your career to the highest level it could go. Do you really know…Continue
Added by Daniel T. Bloom on July 31, 2015 at 11:54am — No Comments
This past week has been full of events in our world that makes one stop and consider just where we are going. Beginning with the horrific shootings in Charleston, the shooting of law enforcement officers and the apology at the sentencing trial of the Boston Bomber we see examples of situations where we as…Continue
Added by Daniel T. Bloom on June 25, 2015 at 2:00pm — No Comments
It was our intent throughout the TLS Continuum Roadmap to lay out a clear path to reach where we are now. In addition as we proceed with this and the subsequent installments It is critical that we make sure we are on the same page at this juncture.
In the nine parts of the series we began by looking at the importance of values. I was concerned that to understand the roadmap it is was necessary to understand the role of organizational values in the process improvement efforts. Part 2…Continue
Added by Daniel T. Bloom on May 18, 2015 at 9:36am — No Comments
The other day I was on Facebook and under the Trending section was an article talking about the push for a boycott of the upcoming concert to benefit the group by the National Rife Association. This reported boycott was based on the assumption that the group was advocating stricter gun laws. But before I get to my concerns regarding this and its applicability to management, for those of you who don’t know what the Sandy Hook Promise is consider this.
Sandy Hook Promise is an…Continue
Added by Daniel T. Bloom on April 22, 2015 at 9:57am — No Comments
This second installment in this series is considering two issues. The first is where are we as HR professionals? The second looks at what we consider the definition of HR excellence, which will lead us to the roadmap for creating that HR Center of Excellence.
In Achieving HR Excellence…Continue
Added by Daniel T. Bloom on January 2, 2015 at 3:00pm — No Comments
On the way to the Veterinarian’s for an emergency run, we passed a church whose billboard stated “You can’t see the picture, if you are inside the frame.” The statement clearly applies to both our organizations and the dichotomy that exists in almost every workplace on the face of this globe we call earth.
Taiichi Ohno, the creator of the Toyota Production System, charged his managers with standing in a circle and observing the organization in real time. If we take Ohno’s charge in to…Continue
Added by Daniel T. Bloom on November 6, 2014 at 9:33pm — No Comments
The news wires of late have been filled with stories one after another of NFL players involved in some form of domestic violence. Listening to Roger Goddell’s statement last week added to the feeling that something in this picture was missing. Like many organizations the NFL preferred their bottom line to what was morally and ethically right. Consider the reports from the Equal Employment Opportunity Commission regarding the $17,000,000 they have collected in fines for a wide range of…Continue
Listen to most organizational development professionals and they will tell you that the key to organizational change is to communicate, communicate and then to communicate again. I would pose another question, and that is how are you communicating the message and how is it being received? Are your messages being…Continue
Added by Daniel T. Bloom on August 4, 2014 at 2:10pm — No Comments
My “daughter” likes to preface her more profound statements with the saying “ I am just sayin…” and it seemed appropriate for this post to begin with her saying. Over the past year there has been much discussion in the social media realm about the future of HR.
Recently I have read and heard an ongoing discussion about the future of the human resource profession. On one side is the school of thought that says we need to go back to the days when we were called Personnel. Back to the…Continue
Dictionary.com defines the term as “not false or copied; genuine; real” So look at your organization or your functional area of…Continue
Added by Daniel T. Bloom on March 13, 2014 at 1:30pm — No Comments
One of the posts I get is from the Networked Lawyer…Continue
Several years ago I walked into my favorite bookstore and was fascinated by a book on the shelf.What caught my eye was the bright orange cover and the band of duct tape across the cover. The book was Chip and Dan Heath’s first book titled “Made to Stick.” Since then I have been looking forward to reading their other works. It is no different for their newest work titled “Decisive.”
In Chapter 7 titled“Ooch”, they talk about a company which scheduled interviews for an open…Continue
My local churches have come through again. One of them has a sermon posted for this weekend titled Get off the Bench. It made me think for a moment about how that would apply to HR. When you think about it that is where HR is today. We are on that bench. We as HR professionals seem to be complacent with staying in one position even if that leads us to be…Continue
Added by Daniel T. Bloom on September 13, 2013 at 10:00am — No Comments
Over the past almost 7 years that we have been blogging int he HR space we have made much about the bad decision by corporate management to rely solely on the recruitment of passive candidates to fulfill their talent management needs. Now Yahoo has reportedly taken this to a new level - Not only can you not work outside the office, you have to have ivory tower credentials to boot. Lets get some facts out on the table right upfront less someone accuse me of not appreciating the efforts that…Continue
Added by Daniel T. Bloom on March 18, 2013 at 11:09am — No Comments
In the past couple of weeks we have seen and heard from a number of business owners who have tried to put a price tag on the implementation of the Affordable Care Act cloaked in the argument as to why they have to add costs to their ultimate end users- the customer.
Whether it is the owner of Papa John's Pizza or the franchise owner of Denny's they seem to be forgetting one very important piece of the picture. In each case where would these organizations be if their human capital made…Continue
Added by Daniel T. Bloom on November 27, 2012 at 11:14am — No Comments