Every job requires the wearing of the proverbial multiple hats. Leaders don the headgear of coach, mentor, visionary, accountability agent, and strategist. Salespeople balance helmets for the roles of hunter, farmer, educator, and relationship builder. In customer service, they’re sporting the babushkas of facilitator, problem solver, mediator, and counselor.
While experienced individuals typically know which hats to wear when, it’s not unusual that people keep their favorite chapeau…Continue
Added by Scott Wintrip on May 21, 2012 at 11:38am — No Comments