Right off the top, no, I didn’t just swear. These two words are thrown around daily under a multitude of reasons; but how many people actually back it up or even mean it as much more than a catch phrase or cliché?  We all deal with people, either working with, or working for; and regardless of our job-identity; in one way or another we always defer to those two words in almost every close.  How do you guarantee satisfaction? Have you listened intently to the customer or to the supervisor and…