Is the customer always right?  Nope.  In fact, most of the time they are wrong.  So, why do sales staff continue to believe the customer is right?  This goes on at every recruiting company, and I see it most with either inexperienced sales staff (obvious) or sales staff that have come from different industries.  The problem usually is the fear that telling a client "no", that terrible two letter combination, will result in a bad relationship.  I have never, and will repeat the word NEVER,…

I woke up this morning with my dog sitting next to my bed, waiting for me to open my eyes.  His tail was going everywhere.  Everywhere.  And it reminded me of a conversation that an old co-worker and I had about "Wagging Tail Syndrome".  If you haven't heard the expression, here is the definition:

Wagging Tail Syndrome (WTS): When your salesman gets off the phone without all of the job requirements saying they have the best order in the world.

Sure, we all have…

While working a blended desk may sound easy in theory, it takes a special person to do it effectively.  Not calling myself…