Curious about Twitter, not just as a social media platform but also as a company? Using a sample of recent tweets, this post offers a glimpse into the company’s leadership, its role in society, and how the platform and its features are evolving. Though neither comprehensive nor in-depth, this glimpse provides insights into the complexity of a Digital…

I created a LinkedIn poll in connection with our efforts to optimize the Twitter account for the Social Media in Organizations Community (@SMinOrgs). Understanding people's activity tolerance is a critical element of our decision making. I'll also craft and share a blog post that explains how we're currently using the account and asks for specific feedback beyond the poll question. Thanks for your input and for sharing the poll…

Questions about social media education and training often result in passionate discussions about the relative value of formal and informal learning when it comes to acquiring the knowledge, skills and abilities necessary for effective digital engagement. Most of the participants in these discussions are early adopters who have successfully…

Most organizations – even those that are highly engaged with social media and other digital technologies – are not addressing Digital Era risks as comprehensively or deeply as they could or should. My latest blog post helps organizational leaders close gaps in their risk management strategies by offering checklist guidance…