James nathan's Blog (56)

“WOULD YOU LIKE FRIES WITH THAT?” – WHAT MCDONALDS CAN TEACH US ABOUT CROSS-SELLING

One of the easiest, and best ways to increase your business’s revenue and profitability is to sell more services to your existing clients. Cross-selling and up-selling.

 

Of all the business issues I discuss with my clients, the one that comes up over and over…

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Added by james nathan on September 19, 2017 at 9:33am — No Comments

Hello phone, my old friend

It’s a funny recruitment world we live in these days. Funny, in that so many new consultants (and to be fair the managers who teach them) have grown up in a world dominated by email, and on-line recruitment systems. Funny, for those of us who grew up in a world of desk phones,…

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Added by james nathan on August 21, 2017 at 5:16am — 1 Comment

The power of happy

In an age where good customer service is so hard to get and business is often tough, I am amazed at how little attention some businesses pay to the first, whilst moaning on and on about the second.

Hello, can someone serve me please?

This morning I…

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Added by james nathan on January 16, 2017 at 8:56am — No Comments

Nurture your future leaders, don't just drop them in it!

Added by james nathan on November 21, 2016 at 9:10am — No Comments

Get out of your comfort zone

Added by james nathan on November 16, 2016 at 8:19am — No Comments

Why Jimi Hendrix is my business hero

In the music business there are a two main ways to succeed. You can work like crazy and hope to be found, doing what you need to do until stardom breaks, or you can apply to an advert, audition for a band or singing group and be produced into a star.

Both are…

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Added by james nathan on September 26, 2016 at 5:00am — No Comments

The massive cost of not doing something right the first time

It’s interesting to look at successful businesses and understand the factors that make them such a success. There are of course many many of these, great product or service, great people, great hiring, great training, great value proposition – the list goes on and on….

The one thing that they all…

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Added by james nathan on June 17, 2016 at 5:00am — No Comments

The Top 5 Benefits of Business Blogging

So, people have mentioned that you should write a blog. You think you should too, but where to start? What would you write about? Will anyone read it anyway? And what about all the time it takes? You are busy, right? Where will you find the extra time? …

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Added by james nathan on June 10, 2016 at 11:02am — No Comments

There's feedback and then there's feedback

How often do you ask your clients for feedback – you know when you have finished a job for them, or part way through a project? How happy are they with what you have done?

And when you do ask, isn’t it great when they tell you how fantastic they think you are and how great the service was from you. It makes us feel awesome doesn’t it, nice, warm and fuzzy inside. But, as awesome as it makes you feel how useful is it to help you grow your business?

Of course we…

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Added by james nathan on March 7, 2016 at 10:00am — No Comments

What children's rugby can teach us about business development

When we introduce children to Rugby, one of the first things we teach them is how to pass a ball. 

Passing is a fundamental of the game and really important to learn well early on. To help children learn to pass we teach them a technique called the…

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Added by james nathan on January 29, 2016 at 11:56am — No Comments

OMG! Did you really use THAT as your profile picture?!

We all know that first impressions count. In business it is so important and in the world of social media platforms that first impression can cost you dearly if you get it wrong. 

There are many horror stories of people posting mad…

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Added by james nathan on October 28, 2015 at 9:55am — 2 Comments

What does hiring for cultural fit really mean?

When I first started life as a recruitment consultant my manager and mentor at the time told me that there are only three things that are important in the hiring process:

1. personality

2.…

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Added by james nathan on July 15, 2015 at 7:30am — 3 Comments

Why your recruitment strategy for hiring senior staff sucks

Like most businesses, you want to grow. This growth plan is a mixture of organic building and investing in hiring externally. Ideally, a person with a strong experience, who is a perfect cultural fit for your business.

So you meet with a recruitment consultancy who spend hours with you, understanding your…

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Added by james nathan on January 27, 2015 at 4:30am — 2 Comments

Top Secrets of the Great Recruitment Managers

It’s such a common story. You get great at your day job, and start become one of the company’s rising stars. You bill at very high levels compared with your colleagues and people begin to talk about you. You are a high flyer, a top performer, one to watch.

Then one…

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Added by james nathan on November 11, 2014 at 8:18am — No Comments

The SEO Secret That's Not So Secret

So how do you go from nothing to the top of www.google.co.uk’s natural search? This is a massive question and not one easily answered. There are plenty of ‘gurus’ who are happy to tell you their thoughts.…

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Added by james nathan on November 4, 2014 at 7:00am — No Comments

Jack of All Trades, Master of None

I’ve recently had a call from a good client of mine, asking if I was able to run a new training programme for them.

Sounds great doesn’t it? Well, ordinarily yes, but in this instance I wasn’t sure.

Like most people I love being asked to do more work for my clients, but the problem was that what they were asking for wasn’t really my main area of expertise.

It was something that I touch on in other courses…

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Added by james nathan on May 21, 2014 at 8:30am — 4 Comments

Finding candidates using social media – the best keep secret on the internet and it’s free!

Do you X-ray?

No? What’s X-ray? Have I lost you already? Okay then, let me start at the beginning..…

When we search the internet for information, most of us open up a search engine in our browser – in fact, most of us open up the world’s No.1 search engine – Google. If we don’t use Google, then we are likely to open up the world’s No.2 search engine…

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Added by james nathan on May 13, 2014 at 5:47am — No Comments

Blogging To Google Ranking Success

I've talked with a lot of people lately who are keen to improve their ranking on the search engines, and in particular Google.

This isn't a straight forward conversation, and truth is that Google changes it's search algorithm all the time. Unless you are a web wiz, keeping up with…

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Added by james nathan on March 19, 2014 at 8:00am — No Comments

Delighting your clients is so easy....

“Under promise and over deliver” – these are the very wise words of Tom Peters. It’s such a simple concept but in practice so few businesses manage to do it.

This baffles me.

If we manage our client’s expectations, if we let them know exactly what they can expect and then deliver on, and if possible…

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Added by james nathan on February 20, 2014 at 6:30am — 6 Comments

The Secret of Small Talk

I’m often amazed at how many people I meet who tell me that they are no good at making small talk. They are happy to chat with friends, or people that they meet at a party. But when it comes to business, when it comes to networking, they find it tough.

There are few reasons for this, but the most common I…

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Added by james nathan on January 15, 2014 at 6:30am — 4 Comments

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