Having conducted over three thousand interviews, mainly with accounting staff of all levels of skill from accounts clerks to CFOs, I became very used to minimising the… Continue
Added by Ross Clennett on January 23, 2014 at 8:00pm —
Every recruiter has had, or will have, the experience of a candidate declining a job offer, contrary to everything the candidate has said or done up until that point.
This is a very expensive failure of your recruitment process because at the time of the offer you have completed around 95% of the necessary… Continue
Added by Ross Clennett on January 13, 2014 at 8:00pm —
‘Objection! Leading the witness!
These lines are classic courtroom interjections I have heard in movie and TV dramas for as long as I can remember.
It's all designed to create greater dramatic tension. How true is it all to real life in a US courtroom? I don't know, as I have never been in one but I certainly enjoy watching the fictionalised courtrooms that the characters in the various… Continue
Added by Ross Clennett on November 2, 2013 at 10:35pm —
Malcolm Gladwell's book, Blink: the power of thinking without thinking, (Penguin, 2005) provided me with some fantastic insights highly relevant for recruiters, specifically when Gladwell explores the ‘less is more' syndrome.
Gladwell asserts that in certain circumstances, receiving more information about an issue can cause you to become more inaccurate or ineffective in your response to, or conclusions about, that issue with a corresponding increase in your… Continue
Added by Ross Clennett on January 24, 2013 at 4:30pm —
If you're a top biller and you wonder whether the grass might be greener on the other side, the evidence is likely to have you recommit to your current employer.
Recently Harvard Business Review published an article based on detailed research over seven years into the… Continue
Added by Ross Clennett on January 15, 2013 at 5:54am —
In The Start Up of You by Reid Hoffman & Ben Casnocha (Crown Business, 2012) the real gold is in Chapter 7. The chapter opens thus:
A decade ago, Bill Gates wrote: 'The most meaningful way to differentiate your company from your competition, the best way to put distance between you and the crowd, is to do an outstanding job with information. How you gather, manage and use information will determine… Continue
Added by Ross Clennett on August 9, 2012 at 7:34am —
A common question I am asked when I coach a recruitment agency owner is 'what do the best and most profitable agencies do better than other agencies?'
There are a number of things that make the best ones stand out but certainly one of the most important is having a business development culture.
The most profitable) recruitment agencies have a culture of accountability and business development which serves them well in good times (they… Continue
Added by Ross Clennett on May 15, 2012 at 1:04am —
Having spent a couple of days of my holidays reading the Steve Jobs biography I couldn't help but reflect on the remarkable accomplishments of the man and the lessons applicable for business owners everywhere, big or small.
This could have been a very long list, but here are the seven things that are most strongly front of mind for me (text is paraphrased and quoted from the book Steve Jobs by Walter Isaacson, Simon & Schuster, 2011).
1) … Continue
Added by Ross Clennett on April 12, 2012 at 3:00am —
When I am running my Building a Profitable Desk workshop and it comes around to the discussion of High Pay-Off Activities (or KPIs, if you prefer), I will inevitably have a participant nominate ‘interviews' as a high pay-off activity.
When I disagree, there is often a slight pause and then this look of confusion appears on the face of one or more participants. To those recruiters I am sure it seem like I'm slightly odd - I… Continue
Added by Ross Clennett on January 16, 2012 at 4:16am —
I am not a networking expert but through the hard yards of personal experience I learned how to get the most from networking events when I was a recruiter.
In this day and age with the accompanying vast amounts of free information available via the internet, it frequently surprises me how unprepared most recruiters appear to be, for live networking events.
There are many opportunities to network online and maybe that abundance causes recruiters to be less prepared… Continue
Added by Ross Clennett on January 12, 2012 at 3:00pm —
Two weeks ago I took my eldest son to the 2012 Year 7 Orientation Day at his new secondary school. All the kids and parents were milling around before the event started. There was an excited buzz in the air as students from many different primary schools checked out their future school-mates.
As I was waiting for the formalities to start, I was looking around the hall and noticed the school motto plastered across the wall: There is more in… Continue
Added by Ross Clennett on December 12, 2011 at 7:51pm —
One of the more humiliating recent events within the Australian recruitment industry was Chandler Macleod’s withdrawal from the $400 million Australian Defence Force recruitment contract it had won from incumbent provider, Manpower.
At the time of the contract win in July 2008, Stephen Cartwright, the CEO at that time of Chandler Macleod, described it as a ‘landmark contract’. And so it proved to be a ‘landmark’ in how quickly a contract ‘win’ could turn into a morale-sapping, PR and… Continue
Added by Ross Clennett on April 16, 2010 at 7:25pm —
In August 2009 I blogged about the innovative recruitment campaign of Australian software company, Atlassian
. This campaign invited open slather recruitment agency participation ... with a catch. The Atlassian32 campaign was launched with the purpose of hiring 32 software engineers for their Sydney head office.
After I posted the article on my personal blog 39 people commented on the article, easily the most number of comments any of my blog posts has received. To say… Continue
Added by Ross Clennett on February 25, 2010 at 5:20pm —
It has to be one of the most clichéd lines in job descriptions and hence, recruitment advertising - the request for ‘excellent communication skills'.
It is omnipresent in today's recruitment lexicon. Alternatively, substitute your favourite synonym such as ‘excellent', ‘good', ‘outstanding', ‘exceptional', ‘superior' or ‘high level'.
Unfortunately these phrases are of no help whatsoever to candidates, or recruiters.
To make an accurate assessment… Continue
Added by Ross Clennett on December 3, 2009 at 3:15pm —
I wasn't at the major Australian recruitment industry conference last month in Queensland (RCSA Conference), but from all accounts it was an excellent conference. I did follow the articles and blogs being posted from the conference and one in particular caught my eye.
It was Top consultants bill five times more: Study.
The article reported on the BSRP Asia research that concluded that the financial difference between the elite recruiter and the average was… Continue
Added by Ross Clennett on October 12, 2009 at 7:07pm —
I always knew that when one of my recruiters started a sentence with ‘I assumed..." that it was going to be a story with an unhappy ending.
Assumptions are for the unskilled, the lazy or the unthinking. The definition of assume is "to take for granted or without proof, suppose as a fact".
To take anything for granted in the world of recruitment consulting is asking for trouble. Here is a incomplete list of unwise assumptions, summarised from my 20 years of (often painful)… Continue
Added by Ross Clennett on September 30, 2009 at 6:02pm —
A common request I receive from clients or prospective clients is to run a workshop on "client control".
Of course it's a ridiculous concept because you can no more "control" someone else (unless you have a gun to their head) than you can read their mind. Everyone chooses what control, or more accurately said, what influence
another person to have over them.
Observing a champion recruiter at work is to gain a lesson in masterful… Continue
Added by Ross Clennett on September 10, 2009 at 8:10am —
Sounds fabulous, doesn't it? Surely it can't be true?
But it is! There really is a hiring boom in one organisation, in contrast to the hiring hibernation occurring almost everywhere else in the recruitment forest. And you don't have to have ANY previous relationship with the company to submit candidates.
Surely this is too good to be true? So what's the catch?
You bet there's a catch. And this catch provides a revealing glimpse into… Continue
Added by Ross Clennett on August 31, 2009 at 7:12pm —
As a rookie recruiter many years ago, I was told a by an old hand in recruitment, while we were sharing a convivial drink, that ‘recruitment is simple but that doesn't mean it's easy'. Over the years I have had reason to reflect on the truth of that statement many times and it's hard to fault it.
It still amazes me when I see so many recruiters doing things, or not doing simple things that, if changed, would make an immediate difference to their results. It seems that ‘best practice'… Continue
Added by Ross Clennett on August 25, 2009 at 12:18am —
This month Lance Armstrong's comeback to the Tour de France is big news in the world of sport.
For those of you unaware of Lance Armstrong, he's the only man in history to have won 7 Tour de France's, road cycling's holy grail.
Just in case this isn't impressive enough, he won them consecutively and also fought back from a life-threatening bout of testicular cancer a germ cell tumour that metastasised to his brain and lungs when he was in his mid… Continue
Added by Ross Clennett on July 21, 2009 at 3:11am —