Are staff not held consistently accountable in your firm? Do you come up with justifiable reasons when expectations are not met? Are reprimands or terminations delayed or do not happen at all? If you answered yes to one or more of these questions, you most likely have a condition called Nice Person Syndrome. Don’t worry, it’s not terminal.
To succeed as a salesperson or recruiter, you have to be a nice enough person (or able to fake nice) to build relationships. These same nice people end up as managers and, as managers, it does not feel nice to hold other people accountable. That’s why virtually every manager has some degree of NPS. The nicer you are as a person, the worse your NPS tends to be.
The important thing to recognize is that feeling discomfort at holding other people accountable is normal, with reprimands, layoffs, and firings feeling even worse. Life is full of things we don’t like, yet we do them anyways. Even though it may not feel good, holding others to a standard that will help them succeed is the right and compassionate thing to do.