It’s been a while since my last post. It would appear a new job and the birth of a 2nd child can be rather draining on ones time. Who would have guessed?
It hasn’t been all inductions and nappies though. No siree.
The last few weeks has seen me putting into practice the theory I’ve been prattling on about over recent months regarding social recruitment… And I’m loving it! Out of respect for my employer’s confidentiality I can’t go into too much detail but Tesco are at the early stages of a really exciting journey in terms of social recruiting and I’m smack bang in the middle of it.
So. Theories and opinions are one thing. Practical application is often quite another. Where do you begin when the possibilities are so broad? For me there are four pillars I’ve learnt to be essential when looking to implement a social recruiting program – (in no particular order) Collaboration, Crisis Management, Content and Critical Analytics. (Okay,the forth one could have simply been, “Analytics” but, “3 Cs and an A for Solid Social Recruiting Foundations,” just didn’t have the same ‘je ne se qua’… What do you mean my original title doesn’t either!?)
Collaboration: This has to be a constant thread throughout but as an example think of the lines between Marketing and Recruitment and how blurred they are becoming. Candidates and customers are the same. Annoy a customer and you’ll probably negatively impact their perception of what it’s like to work for you. Upset a candidate and you’ll damage their whole perception of your overall brand – consumer and employer. The clue’s in the name of the concept Employee Branding, which is so heavily associated with social recruiting. The first word relates to HR. The second with Marketing, so naturally they have a lot to learn from each other and, to some extent, must move forward as a united front in your social recruiting efforts.
You’re also going to need to collaborate when it comes to…
Crisis Management: A few of the biggest concerns you’ll encounter when starting on your social recruitment journey will be along the lines of:
Stakeholders are right to have these concerns. These events might happen and you could find yourself deep in the brown stuff if you don’t have a plan in place for when they do. PR, Customer Services, Communications, L&D, Legal etc all need to be in the loop and mechanisms in place.
People slagging you off is a funny one. There will already be people out there moaning about you as an employer. Deal with it. My advice is that its better to be involved in the conversation and do something about it.
Then there are the “trolls.” People who’ll enter your communities and start smashing the place up just because they can. They’re the ones that spread the really nasty, unsubstantiated BS on your Twitter, Facebook and LinkedIn pages for no apparent reason.
You’ll also have those people justified in their whinge. They sent their CV 2 weeks ago and didn’t get feedback. They had an interview 4 weeks ago and haven’t heard anything since. They met a recruiter who made innappropriate comments throughout the interview etc.
You’ll never be able to cover all the bases but having a plan in place for dealing with the above should be a solid start for you.
Content: If you have nothing to say don’t say it. Plan your content and ensure its relevant to your audience(s). Establish a content strategy and schedule. Content is obviously important but it isn’t the be all / end all – as explained brilliantly on Olivier Blanchard’s blog. Don’t make it too promotional and beware of the perception of propoganda… To much of either and you may not quite be getting social recruiting etiquette. As I always say, its got to be about the Give! Give! Give!
Critical Analytics: Analyse and review the content your pushing and make adjustments based on your findings. What content is / isn’t working? Which links are getting the clicks? What tweets are being retweeted? What blogs are getting the comments?
There are some really crap reasons for wanting to do social recruiting. “Errrr, well, our competitors are doing it so it seems like a really cool thing do to” is one of them.
Do social recruitment because:
Whatever your content and strategic objectives there are tools out there to help you analyse and keep track on all the above. Find and use them (Hootsuite, Radian6 and Conversocial to name a few), or find someone who can do it for you.
These are 4 pillars I’ve laid as the foundations to the social recruiting program I’m working on at Tesco. I’m not saying they’re the only ones you need to consider – Relationships, and the ability to build them with your community members is as essential as your content (see Oliviers blog post above) but there was no place for an R in the title of this post either
What about others out there working in this space? I’d be keen to hear from anyone out there getting involved in the social recruiting “doing”. What’s worked / working for you? What isn’t / hasn’t? In the name of being “Social” let’s share and help each other move forward on this journey.
Hungry for more? Check me out at www.trecknowledgy.com - a blog about training and coaching through recruitment complexities, and please feel free to subscribe. Follow me and my random recruitment blabberings on Twitter also - @TRecKnowledgy