We introduced a very simple program and gave folks a one-week grace period to get with it. On Monday mornings, our HR folks check for timesheet compliance. If someone missed a day or a few hours here or there, a friendly reminder is sent to the person to correct the oversight. However, if he misses more than a day, or it is just quite obvious he didn't bother to fill out anything, he is invited to sing, "I'm a little teapot" at our next weekly staff meeting. We record the stunning American Idol-wannabe performance, digitize it and commit it to internet history via YouTube. Then of course, we send the link to everyone in the agency and encourage them to send it to all of their friends, post it on their Facebook and MySpace pages, blogs, etc. In short, we promise to do everything in our power to make the timesheet offender the next [insert your favorite viral video here] of the internet.

I'm happy to report, problem solved. Compliance went from about 60% to 100% overnight. And it remained that way for most of the last year.


The rest.

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