Interesting early '07 ERE string about Gatekeepers here.

I sense (and don’t get me wrong on this) irritation on YOUR part when you say things like “I know this is the operator, can you tell me your name please?” At this point you’ve already lost the battle. The main thing when dealing with receptionists/gatekeepers is to follow their suggestions obediently – chances are she will direct you somewhere that may be able to help you further. The object is to get inside – not to cross swords with the Gatekeeper at the point of entry!
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