It seems nowadays that there's a new recruiting firm popping up just about every day. I can't tell you how many calls I get a week from firms that I have never heard of - and many times never hear of again. Although, yes, I am on the other side of the desk now, I am still a recruiter at heart. It is my bread and butter. It's what I was born to do - the thrill of the hunt and the power of the connection - at the core, I am and will always be, a recruiter.
This is why, when I speak to a recruiter that couldn't recruit their way out of a paper bag, yet they speak to me as though I am the one that is ignorant, it kind of gets under my skin. The true art of recruiting isn't about posting a job and sorting through resumes. Sure, that's ONE tactic that can be used. But the end result itself is about finding that perfect match, the professional kismet, and creating a meaningful connection between an employer and candidate - finding the right fit for BOTH parties - not simply putting a butt in a seat. It's about knowing your client - knowing what kind of person is going to fit not only on paper, but will have the chemistry in person and will fit within the organizations culture like a glove.
Is this an easy thing to do? Hell no it's not. That's why not everyone is able to do it, and personally, I don't think just anyone should be allowed to claim they are an expert in recruiting and the hiring process. There should be some sort of qualification, certification or vetting process required (not just from a job skills standpoint, but from a profession standpoint) before someone can recruit for a company.
Hiring is simply too important of an element to hand over to those unqualified to do it. Just making introductions, passing along paper, does not an artfully skilled recruiter make and the same goes for hiring decisions. Just because I like to argue a lot, and I am pretty persuasive doesn't mean that I should be allowed in a courtroom to provide legal counsel. Attorneys study for years to pass the bar, and then practice for years underneath senior partners before they ever SEE a courtroom. Doctors the same way. You don't just hand a medical student a scalpel and a patient and say, "here, have at it!"
In advertising alone, the entire creative industry has been diluted and degraded to the point many feel it's a joke -simply because the wrong people were hired for the jobs. Why? Because it's a dog-eat-dog world. Agencies trying to compete with the increasing digital demand were throwing money hand over fist at folks who were unqualified for the jobs - designers were offered creative director jobs, coordinators were offered director level positions - and now 3 years later, what do we have? A candidate pool of overpaid, under-qualified people getting jobs, and the folks that really know what they are doing are missing the boat. And that means the water is muddy as hell. The same goes with "customer service" if there is even such a thing anymore. The entire function has been bastardized due to bad recruiting, bad hiring and bad management. And these are just two examples...the thought alone at the extent of the damage that has been done makes me sad, and honestly a little scared.
Recruiters and hiring managers have a social responsibility to know what they are doing and to be held accountable for doing it. As a profession we should uphold integrity and the highest of standards. Not everyone is cut out for this. I know it, you know it, but unfortunately your clients necessarily, don't.