Summer, a/k/a “prime time” for your restaurant, retail store, or hospitality venue, is upon us. While it’s critical to have enough employees to meet the rush, it’s quite another to have the right employees: those who provide exceptional customer service that can make or break your business. How important is it? According to a Walker study, customer experience is becoming the biggest brand differentiator for consumers – more than either price or product.
The good news is that it’s possible to predict which candidates will be most successful in delivering customer service that boosts the bottom line. It starts with determining the job competencies that are most indicative of strong customer focus, and then using assessments to generate data on how candidates match up against those traits.
Through three decades of research and experience, OutMatch has uncovered the four key traits that determine a person’s customer focus competency:
Employees of any customer-facing industry must present themselves as welcoming and helpful, no matter the circumstances. Customers who’ve been provided great service are likely to not only come back, but also to encourage other people to become customers. The good news is you can use assessments to put the right team in place, replacing gut feelings with data that adds measurement, insight, and impact to your hiring process, and boosts your bottom line.
President and CEO
OutMatch transforms the ability of companies to find the right employees to fit all of their jobs, from hourly to executive, by using predictive technology that measures potential and predicts how candidates will perform. OutMatch’s cloud-based platform uses competency-based job-fit assessments, behavioral interviewing, and online reference checking. Whether hiring new talent or promoting from within, OutMatch adds a new level of confidence and clarity to the selection process that enables businesses to make the best decisions about job fit. Visit www.outmatch.com.