Recruiting Firms ,being more and more dependent on technology can be at risk of running off the rails in a heartbeat causing a costly disruption in business if we do not have a business disruption plan. Consider what would happen if your internet provider was down for a week. How devastating would it be if a lightening strike or a power failure shut down your ability to access your computer for more than a few hours. Do you use an online backup for data and financial information, suppose some "hackerist" decides to shut down access to online backup you use or blows up your bank's website. What if you use phone service that connects through your computer that could be subject to interruption due to internet failure or service disruption.
It's not that we can't pick up the phone and arrange interviews that many times are confirmed by email or fax a resume (unless the power is off), we can write a check instead of paying online or get in the car and drive to the bank to make a deposit or transfer money from an escrow account or actually resort , heaven forbid, to snail mail. Our cell phones should function unless there is a tower outage in our area.
One of my clients is an online oil and gas auction company with continuous bidding online for oil and gas properties, royalty interests and leases. I noticed they had just published on their website a business disruption plan with instructions to their clients for emergency contact in the event the website happened to be down or any business disruption should occur. I am seeing more and more companies developing a business disruption plan so started thinking about my own.
Having lived through a couple of minor disasters back when internet service was iffy at times and phones went out for some reason it's a pretty helpless and scary situation when clients across the country are waiting for CV's, candidates are waiting for airline confirmations and interview confirmations and POW, no access to files on the computer, phones out, power off . What now, panic or move to alternate plan B. for business disruption. We are all told to have a plan in the event of weather disaster to let our family know where to go and what to do but do we have a workable business disruption plan?
I use two different internet providers, one for the office and one for home office to hedge my bet in the event there are technical problems.
All data is backed up on both an external drive and thumb drives in the event there is a power failure i can pick up a laptop move to another location and have all data.
A little utility program called dropbox puts time sensitive information on multiple computers in the event we are unable to access any of them remotely.
Two cell phones with different carriers. Wifi. Landlines that are not effected by power or internet faliure.
We have cell phone numbers for both HR and hiring managers with our clients and our candidates or a message number and make sure they have more than one number or cell number to reach us in the event of a business disruption.
I am giving thought to all the linkedin contacts and information that i have stored on social sites that would not be accessable in the event there were a business disruption at linkedin or facebook etc. etc.
It occurs to me that with the dependency we have on technology I need to give more thought to a business disruption plan so both the people in my office and our clients would be aware of how to move forward seamlessly in the event that there were a business disruption for a significant period of time. In recruiting the world can change in a heartbeat and two days of limited communication could result in some major problems and business loss.
What kind of plan do you have for a business disruption? Are your clients addressing this problem? Do you know the best way to keep business moving if the disruption is in the clients office or your office or both?
Can we find each other if there is a major wreck on the information highway?