I just got back from a long flight. It was your typical business trip. Head to the airport – jump on a plane (after suffering the crush of too many people trying to avoid “Bag Check”), get off the plane, rent the car, find the hotel, sleep poorly, get up early to work out (this for maintaining sanity) then spend the day working with a client. Then off to the airport (30 minutes later than you intended to leave, which puts you in a heated rush) and do all the same in reverse. When I get on that plane is it too much to ask that the airline personnel don’t act sullen and churlish? Yes – I do run into the occasional happy flight attendant, but so many of them act like the passengers are simply a necessary evil. This got me wondering, how do you best screen for attitude?
There are pre employment tests that try and figure out a person’s psychological profile and then map that profile to the job type. These might work – but I wonder if the airlines are using them.
Background checking companies often talk about the fact that they want to help find the right person for the job. We conduct criminal history searches, driving records, credit history, previous employment, education verification and occasionally personal and professional references. At the end of all that, we have helped you “screen out” people who have a background that creates risk in your organization. But does any of this help you find the people who show up with a good attitude and willingness to work?
At Tandem Select
we have worked with a few psychological profiling companies. Maybe there is some hope these tools will get better. Maybe a social media search will help. Whatever. Maybe some of the so called soft tools that we use to assess someone’s attitude do help. Maybe you can’t really test for that. But I am hoping that the airlines I fly most frequently figure something out soon!