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Candidate Experience - the REST of the story...

About a month ago I blogged about a job seeker I was working with.  Find the story here.  Well as it turns out, Joe did continue through the process with Company A and B.  Here's how it went down...

 

Company B did everything they said they would.  There were some hiccups along the way; a couple of dates changed, but ultimately he did fly to their offices and was interviewed.  No one ran late, no one acted like they didn't know who he was, everyone was kind and professional.  Hiring managers answered his questions. Recruiters followed up when they said they would.   Even the things that didn't go exactly right were handled smoothly.  All along the way Joe felt valued.

 

Company A didn't do ANYTHING they said they would.  Recruiters were barely responsive.  He finally had one conversation with a hiring manager who made it clear he was entirely too busy for this (during the phone interview) but had no other choice.  He was told he would be considered for a location that was at the bottom of his preferred list of locations (which they had asked for), but in the interest of keeping hope alive, he agreed to go.

 

While waiting for Company A to make the interview arrangements, Company B called.  They wanted to extend Joe an offer.  After reviewing all the information they'd discussed about onboarding, relocation package, start dates, and Joe's salary expectations (the recruiter had apparently kept great notes), he was offered a position that exceeded his minimum salary expectations by 12K per year plus a hefty sign on bonus and full relo.

 

Needless to say he accepted immediately and called Company A to kindly decline any future interviews.  They were, to put it midly, SHOCKED.  I think the recruiter was even slightly offended.  Joe doesn't care.  He raves to everyone who will listen about his new employer and can't believe he ever thought Company A was superior in any way.

 

I love a happy ending...

Views: 31

Tags: branding, candidate experience, hiring, reputation

Comment by Amy Ala on July 25, 2011 at 1:20pm
For those following along - thought you'd enjoy the LATEST update - Recruiter from Company A calls and asks why Joe didn't go on the recruiting trip they scheduled for him.  He reminds her he called her TWO WEEKS AGO to decline because he accepted an offer with Company B.... lol WOW, just WOW.

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