A well designed metrics portfolio reveals real data about top success (or failure) drivers that impact growth and margins. It's not just about the number of phone calls, client visits or submittals. It's about aligning your staffing organization to maximize your strengths and improve your weaknesses. That means focusing on revenue generation but also (and many times more importantly) focusing on the right priority job orders, accounts and industry verticals that drive higher margins. So how do you identify what is truly a priority vs. a waste of time? By tracking metrics specific to your goals, strategic initiatives and value proposition.
According to staffing industry expert and management consultant Mike Cleland, measuring both operations and personnel performance is critical to building the right metrics portolio for your firm. Ask questions such as:
- What are my company's strengths and weaknesses?
- What is our growth strategy?
- What are we actively improving?
- What investments have we made?
Once you determine and begin tracking high priority metrics for your firm, make sure you review them at the management and employee level frequently, look for patterns over time and drill down when you see aberations. Metrics are an excellent way to elevate the conversation with your sales, recruitment and operations staff to brainstorm through obstacles that lead to breakout performance.
It's also important to collect, analyze and provide constant visibility to metrics in real-time across individual staff, teams and business units. By standardizing visibility and tracking in an enterprise staffing software platform, your staff can gain immediate insight to goals vs. actuals, be alerted when a key performance metric or activity has (or has not) taken place, and understand true profitability by client, job order or industry segment to focus on top priority activities that drive revenue and margin.
To learn more download our new 58-page free guide, How Leaders Build the Right Metrics Portfolio for Staffing Success, to focus on the right metrics for your firm.
Learn proven, real world methods to…
* Evaluate the health of your staffing firm
* Determine activities that drive orders, placements, revenue and margin
* Build a balanced metrics portfolio that matters for YOUR business
* Drive better decision making across the organization
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Originally posted by erecruit