One Company, 3 different but similar jobs.
We had 3 EXEC jobs.
We were given a salary range. We submitted candidates who were qualified, and within the range. We told all candidates to expect the mid range.
The professionals that we submitted for interviews are all working as EXECs for competitors. The jobs are in a remote part of the country, so we recruited people who either grew up there, or had a reason to move to the area.
Our dear client interviewed each one of them. Of course, HR is in control. She didn't want us to contact anyone in the hiring process, and we were at her mercy. Everything we were told about the position came from her. We asked her to please not call the candidates direct, we would do that for her. We asked her to not give any offers, please let us prepare the candidates first. She was not happy, and did her own thing.
Candidates were flown in, up and around, they interviewed at the location, and then they were flown into corporate. We were not included in any of the plans, she did it all. If we try, she gets 'offended'. The only way we knew what was happening during this process was to ask the candidate.
Here is what happened:
EXEC 1:
He is currently working, took the time off for all the interviews. He was very interested in the job. The location was important, he grew up there. They loved him. So, HR calls him and gives him an offer that was 70K less than he is currently making, and 30K less than we prepared him for. He told her that he was insulted. We knew nothing about the offer, and called to ask her if the money was negotiable, of couse it was not.
EXEC 2:
EXEC2 also wanted a certain location. Gew up in Podunk, and loved the thought of going back. He is currently working, The interview process started. First, of course, the HR 'screen'. How insulting is that? He was recruited, is currently working, yet, HR screen. Then, a couple of phone calls with execs. Then, a site interview. Then, HR tells us that they filled the job EXEC2 was interviewing for, but she wanted to bring him to corporate anyway. WHY? Couldn't tell us. The candidate, a seasoned exec and busy, wanted to know why he was continuing to interview for a job that no longer existed. We couldn't tell him. An embarrassment when working with an executive. He didn't want to take off time from work for nothing, and is a busy person. His number one priority is his current employer, so he didn't go to corporate. Our little HR friend was very unhappy about that. But of course, no communication. She dealt directly with him, and it just didn't go well.
EXEC3:
Again, someone originally from the area. He has gone through all interviews. We prepared him for the money, (we took the info from the offer she tossed at EXEC1, and assumed. I hate assuming, but it's all we have when working with this particular HR professional.) He told us, NO WAY. So, we told HR what he would take, and not to waste time if they can't give him that. She came back, and told us sure, we'll give him that. With her assurances of a fair offer, they flew him to the location. All day interviews, and a meeting with the CEO. Dinner with CEO. CEO said that HR professional would get back to EXEC3 on Monday with an offer. We again, closed him for the money, and he agreed to take the job when HR called.
Guess what happened on Monday? He gets a call from ANOTHER HR person. Again, a screen. The same thing he did at the beginning. It is now Wednesday.
Between EXEC2 and EXEC3, I get a kiss off letter from our little friend at HR. She actually attached a letter from the candidate to show us it's our fault. The letter clearly stated that our recruiters did a wonderful job, that the problem was with the company, not the recruiter.
EXEC3 is waiting for the call from HR with an offer. He instead got another HR screen.
We've been kissed off, (they will pay the fee if they hire our candidate,but she will not see any more resumes). We are waiting for something from corporate. The candidate was confused on Monday, and at this point, probably won't take the job. We had talked him into a pay cut, just to get back to his family, and home town.
I didn't make this story up, it's what happens when there are too many middlemen. It happens when an executive candidate isn't given enough information to make a decision. Also, these candidates are working. Why is it a good idea to keep interviewing them, and flying them around without a plan? We knew how much every one of these people made, and their information about the range came from HR, HR scheduled the interviews, we were told after the fact about all the arrangements by the candidates.
Wednesday, no offer yet. We are waiting patiently. If I rattle her cage by asking if they want to hire the candidate, she will probably kill the offer if there is going to be one. So, since this is our last go 'round with this company, we are doing nothing, asking nothing. I know that before an offer is given there is work to do, why not tell us what to expect? When will the due diligence on your end be complete? What should we tell him? What candidate wants to be treated this way?
I have one thing to say to our HR talent acquisition guru: The war for talent is not in Afghanistan.
Just another day in the trenches.
UPDATE:
EXEC3 just got off the phone with HR, she gave him 10K less then she said she would. He said that he needed a couple of days to think about it. She told him that he either takes it today or no offer.
Honestly, all you HR PROS, what do I do?
Comment by Barbara Goldman on June 13, 2012 at 6:50pm UPDATE:
EXEC3 just got off the phone with HR, she gave him 10K less then she said she would. He said that he needed a couple of days to think about it. She told him that he either takes it today or no offer.
Honestly, all you HR PROS, what do I do?
Comment by Barbara Goldman on June 13, 2012 at 6:51pm I am calling on all of you HR pros, who tell me you are the bomb, to help me fix this. This is not good, it is horrid
Comment by Bill Schultz on June 13, 2012 at 7:42pm
Comment by Bill Schultz on June 13, 2012 at 7:43pm Time for a letter to the CEO in my opinion.
Dear Mr. Bigwig,
We are very disappointed that after presenting three qualified candidates to your HR department, who were interviewed so many times they jokingly commented that they thought this was a business and not the CIA,all turned down what should have been a good opportunity with your organization.
We can only operate on the information we are given and expect our clients to be able to trust us when we present information to them as we trust our clients when we receive information. We provided salary information on all three candidates to your HR department, made Ms. Diddlebutt aware that we had made it clear what the company range was for this position. Diddlebutt indicated she was aware of asking salaries which would not be a problem.
Imagine our surprise and the surprise of the first candidate who was offered 70K less than his current salary. He had agreed to strongly consider 30K less to move to the area where your position is located. He did not agree to give up two of his children and the support thereof in order to take the job and move what was left of his family.
Based on this debacle we made every effort to reinforce that it appeared the salary range we were given by Diddlbutt was not going to be offered. Candidate two was aware of that change and was still interested until he was told that the position was filled but Diddlbutt wanted to fly him into corporate anyway. Diddlebutt is obviously in charge of a corporate secret that she refuses to share with people who are trying to help her or, believe it or not, a candidate who is asked to take a leap of faith, take off work and fly in to talk about something for which he will not be prepared or know if he has any interest in pursuing. Being of sound mind candidate two opted not to play the secret game. Diddlebutt was so highly insulted that she has become unable to read and comprehend the attached letter from the candidate to her making her aware that he had no problem with our efforts but felt the company was acting very strangly so chose not to fly off into the wild blue yonder unsure of why or for what reason. As it appears Diddlebutt has lost her chili over being rejected a seond time she has determined that she will not use our services again. I can truthfully say that this is being very well received by our group. We always hate to lose a business opportunity but when trying to do business becomes a guessing game fraught with lies , secrets and misrepresentations we are only too happy to have been excluded from whatever this game is called.
All of the above brings me to candidate three who has been through a somewhat bizarre interview process but still interested. We made every effort to again make Diddlebutt aware of his willingness to consider a minimum salary offer. Much lower than candidate one turned down if it makes any difference. He was onboard for that number only to receive an offer 10K lower than had been discussed. Diddlebutt is getting better at negotiating 10K less is a lot closer than 40K less than the candidate's bottomline number. Candidate three being somewhat put off by a lower offer than was expected asked for some time to think it over. Your Diddlebutt seems to be on final run on runway 7 to overall failure in this recruiting effort so told him that it was now or never.
We certainly regret that we are unable to do more than provide three qualified candidates for Diddlebutt to offfend. Having been dropped as a supplier of cannon fodder for Diddlebutt i simply wanted to be sure that you were aware of what is going on in the world of Diddlebutt and company. If you are and it is with your blessing, it's your railroad and you have the right to blow the whistle anyway , anytime you wish. If you are not aware and do not feel this is the way you wish your company to be represented, be aware you have a kamakazi HR person on target to kill candidate 3 as well as create some ripples in the pond of your competition as to your hiring practices.
It is not often that i relish being fired but truthfully it is a relief that i did not have to make that decision in this situation. We always work in good faith with our clients but blind faith when the process is being directed by a kamakazi pilot on a mission to destroy your reputation and mine has been a very strange experience. Should you be interested in correcting this situation so that we can represent your organization effectively, i stand ready to discuss with you at your convenience. If not ,i simply wanted you to be aware of the impression that is being made on candidates who are interviewed by ms. Diddlebutt. A situation we make every effort to prevent.
Comment by Barbara Goldman on June 14, 2012 at 9:39am UPDATE
I wrote our dear friend in HR a letter. It wasn't as creative as the one Sandra wrote, and I wish I would have waited and used hers. I have heard from our HR loved one, and she is now lying, she is actually telling me that she gave the offer to our candidate on Monday, and told him he had two days to think about it. NOT TRUE. Her letter is typical, pointing fingers at everyone. I might be able to save this last offer, but not sure. All candidates in this debacle are steamed, and all will tell the truth. It's interested to see how she is handling this. Not pretty, So, I copied the VP on everything. I'll keep you posted.
Sigh - These are the HR people that give the few good HR people such a bad name. A good friend of mine refers to HR as Human Remains and frequently asks how I can be a part of it... when I read this I really don't know. I think I need to change careers.... Barbara where do you find these people????
Comment by Amy Ala on June 14, 2012 at 11:05am Barb I think you're a magnet for crazy HR :) Good for you calling that awful person out! Erin's absolutely right this is a classic example of ridiculous HR behavior that taints everyone within a stone's throw. Good luck to you AND your candidates... keep us posted!!
I have fired clients before, too, and I don't like doing it, but when it's our name and reputation on the line, you'd better believe I'll do it! We'll partner with HR until the end of time, but we will NOT take the fall when they mess up. We are partners, not lackey's. Good job, Barbara, you did/are doing the right thing!
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