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One Company, 3 different but similar jobs.

 

We had 3 EXEC jobs.

 

We were given a salary range. We submitted candidates who were qualified, and within the range. We told all candidates to expect the mid range.

 

The professionals that we submitted for interviews are all working as EXECs for competitors. The jobs are in a remote part of the country, so we recruited people who either grew up there, or had a reason to move to the area.

 

Our dear client interviewed each one of them. Of course, HR is in control. She didn't want us to contact anyone in the hiring process, and we were at her mercy. Everything we were told about the position came from her. We asked her to please not call the candidates direct, we would do that for her. We asked her to not give any offers, please let us prepare the candidates first. She was not happy, and did her own thing.

Candidates were flown in, up and around, they interviewed at the location, and then they were flown into corporate. We were not included in any of the plans, she did it all. If we try, she gets 'offended'. The only way we knew what was happening during this process was to ask the candidate.

Here is what happened:

EXEC  1:   

    He is currently working, took the time off for all the interviews. He was very interested in the job. The location was important, he grew up there. They loved him. So, HR calls him and gives him an offer that was 70K less than he is currently making, and 30K less than we prepared him for. He told her that he was insulted. We knew nothing about the offer, and called to ask her if the money was negotiable, of couse it was not.

 

EXEC 2: 

    EXEC2  also wanted a certain location. Gew up in Podunk, and loved the thought of going back. He is currently working, The interview process started. First, of course, the HR 'screen'. How insulting is that? He was recruited, is currently working, yet, HR screen. Then, a couple of phone calls with execs. Then, a site interview. Then, HR tells us that they filled the job EXEC2 was interviewing for, but she wanted to bring him to corporate anyway. WHY?  Couldn't tell us. The candidate, a seasoned exec and busy, wanted to know why he was continuing to interview for a job that no longer existed. We couldn't tell him. An embarrassment when working with an executive. He didn't want to take off time from work for nothing, and is a busy person. His number one priority is his current employer, so he didn't go to corporate. Our little HR friend was very unhappy about that. But of course, no communication. She dealt directly with him, and it just didn't go well.

 

EXEC3:

      Again, someone originally from the area. He has gone through all interviews. We prepared him for the money, (we took the info from the offer she tossed at EXEC1, and assumed. I hate assuming, but it's all we have when working with this particular HR professional.)   He told us, NO WAY. So, we told HR what he would take, and not to waste time if they can't give him that. She came back, and told us sure, we'll give him that. With her assurances of a fair offer, they flew him to the location. All day interviews, and a meeting with the CEO. Dinner with CEO.  CEO said that HR professional would get back to EXEC3 on Monday with an offer. We again, closed him for the money, and he agreed to take the job when HR called.

Guess what happened on Monday?  He gets a call from ANOTHER HR person. Again, a screen. The same thing he did at the beginning. It is now Wednesday. 

Between EXEC2 and EXEC3, I get a kiss off letter from our little friend at HR. She actually attached a letter from the candidate to show us it's our fault. The letter clearly stated that our recruiters did a wonderful job, that the problem was with the company, not the recruiter.

EXEC3 is waiting for the call from HR with an offer. He instead got another HR screen.

We've been kissed off, (they will pay the fee if they hire our candidate,but she will not see any more resumes). We are waiting for something from corporate. The candidate was confused on Monday, and at this point, probably won't take the job. We had talked him into a pay cut, just to get back to his family, and home town. 

I didn't make this story up, it's what happens when there are too many middlemen. It happens when an executive candidate isn't given enough information to make a decision. Also, these candidates are working. Why is it a good idea to keep interviewing them, and flying them around without a plan? We knew how much every one of these people made, and their information about the range came from HR, HR scheduled the interviews, we were told after the fact about all the arrangements by the candidates.  

Wednesday, no offer yet. We are waiting patiently. If I rattle her cage by asking if they want to hire the candidate, she will probably kill the offer if there is going to be one. So, since this is our last go 'round with this company, we are doing nothing, asking nothing. I know that before an offer is given there is work to do, why not tell us what to expect? When will the due diligence on your end be complete? What should we tell him? What candidate wants to be treated this way?

I have one thing to say to our HR talent acquisition guru:  The war for talent is not in Afghanistan. 

Just another day in the trenches.

 

 

 

 

UPDATE:

EXEC3 just got off the phone with HR, she gave him 10K less then she said she would. He said that he needed a couple of days to think about it. She told him that he either takes it today or no offer.

Honestly, all you HR PROS, what do I do?

 

 

 

 

Views: 1338

Tags: Human, Resources, contracts, executive, recruiting

Comment by Kim Ogles on June 15, 2012 at 1:08pm

Completely agree that the CEO and leadership team need to be made aware.  Crazy, crazy.

Comment by Renee Jones on June 15, 2012 at 1:57pm

I wouldnt fire the client as a whole. I would get with the CEO, share what happened and work with them only if you could work directly with hiring  managers to the exclusion of this insecure greenhorn.  It is unfortunate such a strategic part of the process internally is, in this case, completely broken. HR can either make or break a candidate's perception.  

Comment by Scott on June 15, 2012 at 3:42pm

Wow, what a world you operate in Barb.  Based on your experiences, I have a better understanding of your hostilities towards HR.  This is far from the norm in the industries I’ve worked in.

I get the impression that you don’t just have a bad HR person you are dealing with (although, you clearly do).  I think you have a bad client.  Given that this is an executive level search, and the decision makers are Sr. Execs, I think it is extremely unlikely that your HR contact is making any of the primary decisions on this.  I’m sure that she is just serving as the middle-man (and a poor one, at that).  I can’t imagine she is the one driving these decisions – I’m sure it’s the Sr. Execs that are making the decision to lowball Exec1, to obfuscate with Exec2, and to go into a delay mode with Exec3.  I don’t think your primary problem is with the HR person – you’ve got a bad client.

I highly doubt that all of your challenges are entirely the HR person’s fault (although, she needs a lesson in how to partner with her management team!).  The fact that the Sr. Execs aren’t open to dealing with you directly (and aren’t returning your calls) says a lot about their respect for the service you provide. 

Might be a good time to free yourself from this client and let them frustrate one of your competitors!  Good luck.

Comment by Barbara Goldman on June 15, 2012 at 6:18pm

Update:

I reluctantly have now gone to the CEO. My intent isn't to cause anyone a headache, but two of the three candidates are now open to an offer, number 3 will take what was offered, and number 1 will go to a location that will provide his level of income. There are openings. So, my thought is this:   the company spent so much to facilitate this whole process, I let the CEO know that two of the three candidates are still in the game. They love the company, they want the opportunity. Number 2 is dead in the water. So, why would they start interviewing again, and begin the whole process when there are two candidates that the corporation decided were worthy of an offer, lets see if we can make it happen.

I'm waiting for a callback, we'll see what happens, they will either shoot the messager or hire two hard to find execs who will live in Podunk.

TY everyone, I appreciate the input. I know you are right.

Comment by Barbara Goldman on June 15, 2012 at 6:21pm

Scott, this is like group therapy, let's all sing!  When we first got the contract, we were told that we could work with the senior execs, but HR took over, slapped us, etc. I have another national contract that is also a nightmare, it was fine before we actually landed the contract, then HR took over. I would love to talk to HR leaders about these issues, there is a way to work together ,and it starts with the company culture.

Comment by Lisa A, Doorly on June 19, 2012 at 8:59am

I work in HR and am a part of Talent Acquisition - I would definitely agree that this particular HR person needs to get a clue.  Working with any consultant is a partnership not a dictatorship - and sadly this turned into the latter.  I would agree this needs to be escalated but I would try to reach out to this person's direct boss rather than the CEO - start there rather than jumping right to the top.  On behalf of all of us in HR who strive to be professional (Human Remains is really insulting) - it's colleagues like this that give us all bad names - don't lump us all in the same bucket and best of luck

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