Making friends and influencing people - The call centre edition

A call centre can be a fantastic work environment, with plenty of social opportunities, working with a wide range of people from different backgrounds, at the forefront of customer service. As well as being socially beneficial, there are brilliant opportunities to gain incredible skills that will enhance your CV and help you progress on your career journey. From becoming an effective team member to problem solving, excellent communication skills to operating within an unsupervised work environment, there are a wide range of transferable talents up for grabs. Support is available from those who have walked in your shoes as trainees and you will even learn managerial skills, whilst observing line managers and supervisors. When you are considering which path to take whilst exploring 2014 graduate schemes, just take a minute to think about call centre sales positions, which can kick start your career and enable you to develop valuable skills, all whilst enhancing a consumers experience. 

The Skills
Thinking on your feet to problem solve, at the drop of the hat, is a lifelong skill you'll learn from day one. Due to an increase in social media engagement and activity, consumers have grown to expect instant gratification for their issues. Many times you'll be forced to deal with queries and issues, promptly, on the phone or via social media platforms, which are increasingly being used to engage with consumers. Callers might be frustrated, or even irate, but will be looking for solutions. Keeping your cool and getting your point across to customers, while resolving issues, is a skill that will carry you far in your career, in or out of a call centre. Such skills are always an asset, especially if you continue to work within the field of customer care. 

Great communication is one of the most valuable skills that are requested, for those working within call centres. An ability to communicate articulately will put you ahead of other candidates and you'll get the opportunity to sharpen them, whilst dealing with a variety of queries and an assortment of customers. The power of persuasion can be directed in the tone of your voice and the words you speak. Being a good listening is a vital component of good communication skills, which you will learn to enhance. Interacting effectively with your colleagues and management team will also help you to step up your communication game at a professional level. 

There will be times that you will have to work unsupervised, rectifying issues immediately. A call centre environment will help you to gain confidence, which will enable you to make decisions and resolve problems, when supervisors or managers are not at hand. This skill is important for those wishing to work towards managerial positions and are looked upon favourably, by prospective employers. 

Graduate Schemes 2014


Graduate schemes are a highly competitive field, but with the right skills you could be the next person to pick up the phone and change a customers brand experience. Discover what we have on offer, for graduates, at

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