Recently, someone I know went to a corporate website of a local firm in which they were interested. The company posted a sales position and he clicked ‘apply’. As part of the application process, he was forced to go through a 25 page questionnaire. Inquiring Recruiter? Yes, I HAD to know the details too.
The questions were all multiple choice and many were repeated in different variations. Multiple choice questions are basically someone else’s ‘canned’ answers. Remember now, this was an application he was completing. Upon completion of this application, he was immediately bumped to a screen telling him he was not qualified. There was no phone screen, no day or two to review it – BOOM you’re unfit to work here; period.
For those of you who know me well, I have a pet peeve about follow up. And I do believe in the automatic email features within the ATS so candidates know their resume has been received. So, yes he had closure and wasn’t left waiting for some type of reply (follow up) that never comes. But it seems that there was a few steps missed here; or at least one big one = personal touch (or interaction).
Companies are using the all knowing, super duper ATS not as a means to flag/prioritize candidates with the right job skills so they are viewed more quickly and for resume storage; but they’re using it to tell us if someone has the right personality to work at the company. How does this type of questionnaire give you a true picture of a candidate’s personality? Especially when they are just selecting the best answer based on what answer choices were provided on the questionnaire.
This type of Recruiting (if you can call it that) is extremely scary to a Recruiting veteran such as me. I don’t believe you can remove the personal touch aspect of Recruiting and still find great talent. I think this new type of recruiting is causing us to miss some really great gems. And, if this is the way things are going, then what are Recruiters now doing on a daily basis? What’s our purpose?
I know that much of this way of working has everything to do with companies having reduced the size of their HR departments while increasing the volume of work they do; but this seems to be a seriously bad business move in my opinion. Thoughts?