When I first began my recruiting career I had an old school manager that explained to me how the job is really sales and that it is best to view your commodity as being people. I took it for what it was and went
on my way to begin building my desk. Sure there were a number of sales
techniques that I learned along the way. Some that worked, and others
that I need not mention again, but I never lost sight of that people
aspect. In fact I would often tell people that my biggest strength in my
chosen field was that I was a people person. But what did that really
mean? In my mind it was that I brought a compassion, a caring attitude,
and a human touch in working with candidates and clients.
Last week a chief executive of Adecco Group addressed an audience at a UK convention warning them that the recruitment process is moving away from human beings.
The worry I have as we move forward is that social media, RPOs and managed service providers are all moving the recruitment process away from human beings.
I know I am not alone in saying that I just do see that being the case. In fact Noel just recently wrote a great post for the doomsayers and this can just be lumped into the mix. As a recruiter that has worked for one of the nation’s largest staffing
firms, and as a recruiter that has worked in small niche firms, the
human element is what recruiting is all about. To think that
advancements in technology and/or RPOs will remove the human element as
the key metric for success is almost silly.
Advancements in technology if anything have only improved my overall efficiency. They in no way diminished my human touch, but rather allowed me to be quicker and more accurate in finding what I needed to find.
Social media takes at the very least two to begin the conversation, and
if anything it is bringing my human touch into the mix that has taken
advantage of these avenues for networking and making connections.
So what am I missing here Mr. CEO (no this is not an Adecco rant- just a generic CEO)? It appears as if the large staffing organizations are most fearful of the direction of the
industry. Perhaps their dominate grasp on how they conduct business is
really what might be getting squeezed out of today’s recruitment
process. From my seat I am just learning, adapting, and moving on.
And I’ll keep my human touch very much in place thank you very much.