What is the best recruiter cultural environment? Of course the answer is not simple because we all respond to different leadership and cultural environments. Some are more personally motivated and do not need sales pressures – they know and do their job. Others require a little push to help keep their focus and motivation high. Neither is better or worse but there is a place where you turn a little push into a hotel environment and that becomes destructive.
I was reading an article on the 11 Top Worse Companies, and number 7 on the list was Robert Half. Now I am not picking on Robert Half, I don’t know enough to do so and respect them as a competitive colleague in the industry, but it is concerning to read that “the company's focus on activity metrics and growth expectations over team morale created a ‘hostile work environment.’”
The comments are direct from employees, and the CEO approval rating is only 55%. So while it may or may not be truth it is a shared perception by some of the employees of a very large and established player in the recruitment industry. While this is obviously the worst way to build a strong organization in the long-term, it has a profound impact on the industry, the reputation of other recruiters and the respect that sometimes seems to dwindle.
If the perception is that we are an industry focused on metrics and growth instead of one focused on clients and candidates it continues to taint the reputation carried forth by the “head-hunter” and “poaching” mentality the industry struggles to remove. Large companies like Robert Half how have a strong influence on the perceptions in the marketplace have to realize that they are not just leaders in their organization but in the industry and have a responsibility because of this need a higher standard of business behavior and ethics.
As mentioned, I am not picking on Robert Half, but as an example of how we can hurt the industry if we do not have cultures that focus on service instead of metrics. What is the perfect recruiting culture – a service focused one. The result of not doing this is declining industry growth which affects everyone, and the largest players have the most to lose.
If you want to read the article on 11 worst…follow the link.