on the Internet and found this candidate’s Facebook page, complete with pictures of his near full-body tattoo. It turns out the HM doesn’t like tattoos, so he closed the candidate off. I’m pretty angry over the whole thing, because candidates with this mix of skills are very hard to come by in any economy. The HM is an idiot, but isn’t this also a form of discrimination? I’ve seen the candidate in an interview setting, and he looks completely professional (nothing shows below the wrist or above the shirt neckline). How can I get the HM to rethink his decision?
Amazed by the Stupidity
Isn’t it funny how recruiting (matchmaking, really) always seems to be dancing with personal bias? Everybody has a bias in the hiring process, even when they try hard not to: the Hiring Manager, the candidate…heck, even your own bias as a recruiter (what you think the HM needs, or even your own likes and dislikes in personality types or communication styles) screens folks in and out of the pipeline. It’s just how the human brain works: we categorize things that are similar, and we tend to perceive what we expect to perceive.
In and of itself, bias isn’t a bad thing. But it’s good to keep in mind the domino effect it has: bias influences what we perceive about the world around us, and what we perceive influences how we choose to behave. And behavior most often gets us into trouble: social norms evolve to help people understand how to play nicely with others in the sandbox; legal systems evolve to provide consequences when we cross the line.
So is this manager discriminating against the candidate? You don’t say if the company has a tattoo policy -- but if they do, and if that policy is applied equally to both men and women in the workplace, there’s no foul here. Employers have the right to implement grooming and dress policies to protect legitimate business interests.
But if this is nothing more than a Hiring Manager’s bias affecting his decision making process, you have two choices: reason with him, or take your most excellent candidate and market him to the competition. I’m guessing that this difficult-to-find skillset will be most interesting to Managers who couldn't care less about body art but are highly biased toward market dominance.
In my day job, I’m the Head of Products for Improved Experience, where we help employers use feedback to measure and manage competitive advantage in hiring and retention. Learn more about us here.
Do you have a question you'd like answered in this weekly forum? Drop me a line!…
rlooked by far too many in the recruitment industry... WHAT ARE YOU DOING FOR YOUR CANDIDATES?!
Don't you think they are all having a hard enough time right now -with so many avenues for them to look at when trying to find a new job; who can they truly turn to for help? Who can they trust to be on their side when it matters?
We can all go on about how well we treat our clients, and what we can offer them - but I will say on the record that good candidates are your biggest asset if treated correctly. The war for talent has always been going on - and as many on here are saying... clients do not care where they get candidates from, as long as they can find the right ones. Agency loyalty is fading fast, amidst the pressure that bottom line costs are placing on the ability for hiring managers to make carefully planned decisions. We have job boards, RPO's, in-house teams, Managed Service Providers, recruitment market places and not forgetting our new best friend in disguise - Social Media... all competing with us to try and entice companies to use their services as opposed to engaging directly with us, the recruiters.
So... the client is getting confused about whether or not they really still need to engage directly with a recruiter, or use one of the other services mentioned above. What about candidates though?! Who's looking after them - being their guide, coach, mentor through the recruitment process?? They aren't just a CV, a profile, a name, a number - they all would love to have someone that they could trust to look after their careers for them.And who can do that better than anyone else? US OF COURSE! If you as a recruiter can develop strong, loyal relationships with your best candidates, don't you think you'll be able to represent them exclusively - sort of like a sports agent model? We don't need to charge candidates to do this... and if we are the ones holding the exclusive relationships with the best talent (because we offer them a whole lot more than the services mentioned above ever can!)... then we hold all the Aces. Sure, you can't develop these relationships immediately with anyone who's desperately looking to move right now, but you can certainly do it with all of your passive candidates… which the majority of us prefer to work with anyway. "Mr client, I appreciate that you have an in-house recruitment team, an offsite RPO team, a social talent acquisition management expert (yeah, I made that one up!), your own social media company engagement job portal, and all the other stuff you are doing…. but... we exclusively represent the top 10 best FD's in your sector and region, as their career agents. They trust us to handle their careers for them just like a sports agent would look after a football player, leaving them to focus on continuing to deliver the best results to their current employers. You won't get to see them without going through us – no matter what you do. Here's their resumes (can disclose full info as we can contract with the candidate not to go outside us), here's my details, here's our rates, feel free to give me a call when your own activities fail to deliver anyone who can match the caliber of our candidates. Best of luck!"
How do you like those apples all you agency haters?!
Now my advice is lets get out there and show the candidates exactly why they should partner with us as their career agents. Sure, we can partner as well with the smaller clients, the ones who still value our services greatly... but forget trying to partner with the big companies right now - they just aren't interested. And that fact is even more certain if they have a .... wait for it.... HR Team involved! Before the HR players shoot me down again... you know you don't partner with agencies, you just use us as a necessary evil. If the overall climate changes - and boy will it if we all start representing the best candidates exclusively - then I'll gladly look at partnering with HR if they are willing to work WITH us, and not dictate to us how we should work FOR them.
Anyway... Candidates are literally crying out for some added support to help them find their way in the dark. There are a lot of companies setting up right now in order to coach or mentor candidates - especially senior level ones; on how to find a new job or get back into work after being made redundant. They will charge a hefty fee for this too - but isn't that the type of service we should be offering to our candidates anyway, and for free?! Heck, if I'm going to place them at some point, and can get them to work with me exclusively - I'll pay them!
Think about what you are doing for candidates right now :- are you truly adding value to them? Do you treat them as individuals, and not just a CV? Do you coach them and guide them, even if you know you don't have the perfect job for them right now? Do you care about the impact a new job will have on their family, and what it could do to their family if they end up taking the wrong job? Do you truly care about getting them the best salary possible, or will you pressure them to take a job at a lower salary simply so you can close the deal and get paid? Would you still offer advice to them even if they were placed this time by another agency? Why would a candidate want to work exclusively with you - can they trust you to look after them?
Answers can be sent via pen and paper to my office postal address...
Too much effort ???
Ok, how about we just all meet up for a few beers and chat about the joys of our work...
Not enough time because you're too busy actually working or playing on social media, and somehow need to fit in time to spend with your family as well ???
OK, how about we just have a conference call...
You're telling me you still don't have enough time for that either ???
Ok, if that's all just too inconvenient for you all.... I guess you can always post a message on here then....
Damn social media, you're my friend, but also my enemy as well at times... just like my other cunning friends in disguise - McDonalds, Dominos, Pepsi, and not forgetting... Mr Jack Daniels! :-)
Submitted by Sean O'Donoghue
"Lead Talent Social Aquisitional Head Hunting Specialist"
aka: A Recruiter
ussions that go on at Recruitingblogs. The connections, i've made, laughs i've had, battles i've fought and things i've learned here mean a great deal. I would like to mention a few and hope you will join in with yours. It's almost impossible to mention everybody who has impacted my world but here are a few.
PETER CECCARELLI - Recruiter and now HR Director for Online Shoes based in Seattle. I once suggested to Peter, when we first interacted that he refrain from being such a "prig" based on something he had just written. Peter is a very smart, class act, accomplished writer and artist. I thought he would probably nail me to the wall, take the meat off my sandwich and shove it in my ear. HIs fav saying on here is, "Why is that relevant?"
He responded by saying that his mother once told him never to argue with a woman wearing fur. Whewww, our friendship blossomed and continues. I mention Peter first because i got a heartbreaking email from him this morning. He returned from Europe just in time to spend five minutes with his wonderful Malamute rescue dog "Cody" before Cody licked his hand and crossed the Rainbow Bridge. It's always hard to lose an "innocent" that we love. You are in my heart today Peter. I know Cody is playing in the grass where it's always warm with two black horses named Gifford P. McNasty and Sir Spats Domino , Tom Chuna's beloved Cole who left us last Christmas, Steve Levy's cat "Stinky", Martin Snyder's wonderful Millie and the many others who are so much a part of the lives of all of us. Without the companionship of the animals we love this business might drive us over the edge. They don't care if we made a placement or not.
THOMAS PATRICK CHUNA - PATRICK INTERNATIONAL - Independent Recruiter, Outplacement Consultant, and the guy who, i promise you, can find anything. In his world there is no purple squirrel, they seem to follow him home like the pied piper of recruiting when he never looked for one before and has not a clue what they do or should do. He just finds them. He is an accomplished writer, sweetheart of a guy and does the best candidate prep i have ever heard. He gave me a phrase that has been included in every candidate prep since he first sent it to me.
"Remember that an interview is really a business meeting between two professional people. Handle your interview in that manner and it will go well."
How easy is that and how very true.
Tom is to be remembered also for coming up with the term "Moonbat" referring to one blogger and some notable candidates that we have all encountered. Tom is like a Timex, and a tippecup rolled into one. Knock him over and he rolls back up and keeps on ticking. Thanks for all you do Tom and your friendship, it's about our turn to hit a big one. You are my hero and my pal.
Dr. MICHAEL KALCHMAN , PhD.- Cortex Search - Canada. This sexy scientist/recruiter is so smart that it's an education to speak with him. I came up with some scientific searchs where help was needed in the worst way. Called him and started rattling off what my client needed. Of course it didn't make any sense to Michael because my notes had been taken by yours truly who cheated her way through one year of chemistry and has gleaned most of her scientific knowledge from watching CSI. He finally said, "McCartt do you have any idea what you are talking about?" If nothing else i do know there are some things i can't bullshit my way through so my response was, "Hell no, why do you think i called you Dr. Kalchman." He has been patient, made a trip all the way to Phoenix to impress my client that i even knew a PhD. We have come very close on a couple, no bingo yet but my ability to understand what my scientific clients want has expanded 110% due to Michael's patient teaching. So he calls me "Nurse Rachett", so what, i adore him and treasure his friendship. Even though he says the only reason he tolerates me is because he likes my cute accent. Sheeit, all a y'all everybody has to have something to offer.
Michael is to be remembered for a post he slapped up kevetching about the process with a client who had just hired someone from he and a partner. He unfortunately discovered that it's a lot smaller world than he thought. He was mortified, called me with one of those, Oh my God you will not believe what i have so stupidly done. The brilliant Dr. K gave me one of those laughs that we all get when something someone else does reminds us of the worst time in the history of recruiting when the wrong person got the wrong email. Suicide by email and post as it were. May the McAbees flee from your brillance this holiday season Dr. K. you are sunshine from Canada.
PAUL ALFRED - MANAGING PARTNER -PINPOINT RECRUITING - Canada
Sharp, funny, business savvy, personality plus. Ex IBMer, computer geek turned recruiter just a few short years ago. He handles himself like a seasoned pro, writes like William F. Buckley with a sense of humor. We have debated, passive candidates, social media, personal vs professional profiles and about everything else one can think of. I'm old enough to his grandmother, if i had to compete with him on a search i would come early and stay late just to be sure i could stay up. If i lived in Canada i would beg him for a job with his group so i knew i could play with the big kids. This one is one to watch. He's going places my thinks, big time.
If you have not read his latest blog "Social Media Talk Radio" do it now. His blog last week "On the trail for Qualified Candidates is one of the very best i have read all year.
RAYANNE THORNE- Broadbean
Rayanne interviewed me when i was a newbie on RBC. We laughed most of the way through the interview. Rayanne is like Rebecca of Sunnybrook farm but don't for one minute think that she doesn't have a buzzsaw concealed under those daisys.
SHERRY JUNKER - Who wrote the now infamous Blog entitled "I'm a Recruiting Whore..and I love it." Haven't seen muxch of Sherry lately but she was great to send me a whole spreadsheet of docs that she researched for me. From one old recruiting whore to another. You are trip Sherry. Thanks for your candor and friendship.
PAMELA TOWAN deFORCE - LEGAL RECRUITER - California. - Pamela and i connected several months ago. Had a love fest telling each other that neither of us looked even half our age. Only a female recruiter will tell her real age.
Pamela's memorable comment - Hire a teenager while they still know everything. Still laughing Pamela, you still don't look a day over 40. :)
JERRY ALBRIGHT- I've already said most of it but Jerry's most memorable quotes. NOT THIS AGAIN!!!! and Last but never least. NICE AD.!!!!!
MARK LENNARD - SEASONED RECRUITER AND FAMILY GUY - UK
Albright and i beat the stuffing out of Mark for not opening up comments. He is nobody's dummy. He opened them up got a ton of comments and loved it when i told him he was real "mench" and that came from a "Sabra". A Sabra is a female Isralei soldier and also a cactus that is native to Israel. It's sweet on the inside and thorny on the outside. There is also a liquor by the same name that bears tasting if you have never tried it. Mark did however disappear to Turkey in the middle of all that. He said it was a vacation. That took Jer and i down a peg on the power scale.
HEIDI Burkley - Principal - Exalt Hiring Solutions - Chicago
Classy, smart, communicates far above the skills of most of us strugging to say something intelligent. She just opens her mouth or types as the case may be and intelligent just flows. She is all about relationships. Out of the blue you may receive an email from her with a nice compliment about something you said somewhere and how much she appreciates you. Her mama raised a great lady.
So many others that mean so much to me. Steve, Maureen, Ambrish , Dan , Becky, James, Heather. From all over the world you have laughed at my outrageous sense of humor (even the one about the heat in Texas and the fried cat in the backseat), taught me so much, expanded my world and my ability. Happy Holidays ,you brighten my life. If i didn't mention your name it's because this could go on forever, it's cold, i got out the life size Santa Clauses (four of them), my giant Pyrenes Mountain Dog who weighs in at 150 lubs is terrified and just wet on the carpet. Proving once again that all good things can get peed on if they go on too long. :)
JASON DAVIS - MILES, MAREN - RBC Thank you for your hard work to provide a great spot in the world of recruiting. Maren's most memorable quote to me.
"Sandra, you can not call Josh a Jerkweed". My response, "oK, Maren, but hell, understand that in my world, that's a term of endearment.
That's Texas Talkin', from the third cottonwood tree , 2miles S. W. of Jackass Flats, USA America. If you have memories of memorable members and mentions share them, tis the season! Let's go sell something this week.!