TLS Continuum Part 65: 10 Commandments for the Continuous Process Improvement Professional

Commandment #1: Thou shalt become one with the customer/client internally or externally


Commandment #2: Thou shalt remember that the customer is the one that pays the bills


Commandment #3: Thou shalt become engaged in constant communications to all stakeholders


Commandment #4: Thou shalt never stop questioning everything


Commandment #5: Thou shalt never end the improvement process because you think that you solved the problem early


Commandment #6: Thou shalt always be available to stakeholders, responding promptly to inquiries


Commandment #7: Thou shalt strive to meet the customer demands faster, better and cheaper


Commandment #8: Thou shalt strive to eliminate all rework


Commandment #9: Thou shalt recognize the importance of the entire human assets to the process


Commandment #10: Thou shalt ensure that improvement efforts are aligned with corporate missions and strategy


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